Learn more about Federal Bank FASTag customer care. This article provides a simple guide to Federal Bank FASTag contact numbers, email support, and operating hours.
Federal Bank FASTag Customer Care
Federal Bank FASTag, a pioneer in electronic toll collection, ensures smooth and hassle-free toll payments on national highways across India.
Whether you are a frequent traveller or an occasional road user, having a Federal Bank FASTag means seamless passage through toll plazas without the need for cash transactions.
In this comprehensive article, we will delve into the essential details about Federal Bank FASTag customer care, including contact numbers, email support, and operational hours.
Now, recharging the Federal Bank FASTag is easier than ever with the Bajaj Finserv BBPS Platform. The Bajaj Finserv BBPS Platform simplifies Federal Bank FASTag recharge process and offers several advantages. Some prominent advantages are:
- Enhanced security: The BBPS platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
- Instant receipts: With BBPS, you receive instant payment confirmation and digital receipts, helping you keep track of your payments effortlessly.
- Multiple payment options: The BBPS platform offers a choice of payment options including net banking, credit/debit cards, and UPI.
Federal Bank FASTag customer care numbers
If you have any queries, concerns, or need assistance related to your Federal Bank FASTag, you can reach out to the customer care team.
Here are the contact numbers:
Federal Bank FASTag customer care: Dial 1800 266 9520 from any network. Experienced agents are available 24/7 to assist you with balance checks, transaction details, recharges, and more.
Federal Bank FASTag email Support
In addition to phone support, Federal Bank provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email to: fednetinfo@federalbank.co.in.
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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Operating hours of Federal Bank FASTag customer care
Federal Bank understands that issues can arise at any time, especially during travel.
That is why their customer care services are available 24 hours a day, 7 days a week.
Whether it is early morning or late at night, you can call the toll-free number or send an email for assistance.
Information on availability during holidays or special occasions
Federal Bank FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
So, whether you are planning a road trip during Diwali or travelling on New Year’s Eve, rest assured that Federal Bank’s customer care team is there to assist you.
Recharge and Pay Bills
Frequently asked questions
If you encounter any issues with your Federal Bank FASTag, you can raise a complaint by calling the Federal Bank FASTag customer care at 1800-266-9520. They will assist you in resolving the problem. Additionally, you can report incorrect deductions to the customer care helpline, and they will investigate and rectify any errors.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
Federal Bank Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the Federal Bank Payments Bank website.
If your Federal Bank FASTag is lost or damaged, call the Customer Care at 1800-266-9520 for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.
If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.
Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.
