About Bajaj Pay FASTag

Bajaj FASTag is an electronic toll collection system that provides a convenient and efficient way to pay toll charges on FASTag enabled toll plazas on highways across India. If you no longer wish to use your Bajaj Pay FASTag or need to close your FASTag account for any reason, BFL offers a straightforward process to initiate the closure.

What are the reasons to deactivate FASTag

There are various reasons why someone might want to deactivate their FASTag. Here are some common scenarios:

  1. Selling or transferring vehicle ownership: When you sell your vehicle, the FASTag linked to your account is associated with that vehicle's registration number. To ensure that the new owner does not incur toll charges on your account, it is advisable to deactivate the FASTag.
  2. Lost or stolen vehicle: If your vehicle is stolen, deactivating the FASTag will prevent unauthorised use of the tag for toll payments.
  3. Issues with FASTag functionality: Persistent problems with the functioning of the FASTag, such as frequent malfunctions, incorrect deductions, or lack of service, may lead you to deactivate it and opt for a replacement.
  4. Misuse or fraud prevention: If you notice unauthorised transactions or suspect that your FASTag has been cloned or compromised, deactivating it can prevent further misuse.
  5. Incorrect linking of FASTag: If the FASTag was accidentally linked to the wrong vehicle or account, it may need to be deactivated and correctly reissued.

Step-by-step guide to closing your Bajaj Pay FASTag

  1. 1 Download and install the Bajaj Finserv app from the Google Play Store or the App Store
  2. 2 Log in to the Bajaj Finserv app
  3. 3 Navigate to the ‘RAISE A REQUEST’ section
  4. 4 Click on ‘PASSBOOK’ and go to ‘BAJAJ PAY WALLET’ section
  5. 5 Navigate to ‘TOLL TRANSACTION’
  6. 6 Go to ‘QUICK HELPS/FAQs’ and click on ‘STILL HAVE A QUERY’
  7. 7 Click on ‘QUERY RELATED TO TRANSACTIONS’
  8. 8 For FASTag closure, write a request to BFL for closure of FASTag. This process is irreversible

Note:

  • Clear all outstanding dues to avoid any issues during the closure
  • Submit the closure request and Bajaj Finserv will process your request
  • Your FASTag will be deactivated within 21 days of request raised
  • Cut and dispose FASTag for safety reasons
  • After processing your closure request, you will receive a confirmation message on your registered mobile number and email, confirming the closure of your FASTag account
  • If you encounter any issues during the closure process or need assistance, you can contact BFL customer support for prompt resolution

By following these steps, users can easily initiate the closure of their Bajaj Pay FASTag account when required. The turn around time (TAT) for a FASTag closure is 21 days from the day of receiving the closure request.

How do I buy a Bajaj Pay FASTag

Follow these steps to buy a Baja Pay FASTag:

  1. 1 Go to the Bajaj Pay Wallet section on the Bajaj Finserv app and click on ‘BUY FASTAG’
  2. 2 Enter your ‘VEHICLE REGISTRATION NUMBER,’ ‘VEHICLE DETAILS,’ and ‘DELIVERY ADDRESS.’ Sign up if you do not have a Bajaj Pay Wallet to get a FASTag
  3. 3 Enter the ‘MAKE’ and ‘MODEL’ of your vehicle. If your vehicle details are not fetched automatically, you might need to upload the copy of the physical ‘REGISTRATION CERTIFICATE (RC)’ of your vehicle for validation
  4. 4 Accept the Bajaj Pay Terms of Use and tap on ‘BUY NOW’
  5. 5 Choose your payment method and make the payment

After your order is placed successfully, your FASTag will be delivered to you in 7 days on the given address.

You can track the delivery of your FASTag purchase on the success screen. If you have any issues with your FASTag purchase or delivery, you can contact customer support on their toll-free number.

Frequently asked questions

How do I close my Bajaj Pay FASTag?

To close your Bajaj Pay FASTag, login to the Bajaj Finserv app and go to the ‘RAISE A REQUEST’ section to raise your concern.

What will happen if I do not close my FASTag account and sell my four-wheeler?

Disabling your FASTag account is crucial when selling your vehicle, as it is linked to your vehicle's registration. Failure to do so may hinder the new owner from registering their own FASTag, causing payment delays. Additionally, if the new owner uses your FASTag, disputes may arise over toll payments from your wallet or linked account.

Is it possible to temporarily deactivate the FASTag account?

Yes, you can temporarily disable your FASTag account. To do this, simply reach out to the customer care number of your FASTag provider and submit a request for temporary deactivation.

Will I get a FASTag closure refund of my balance?

Yes, the remaining balance upon closure will be transferred to your chosen mode, as indicated during request submission.

Can I transfer my FASTag to another car?

Yes, you can visit your FASTag issuer's website or app to initiate a transfer. Likewise, for NHAI FASTags, you can request a transfer by contacting the helpline number (1033).

Can I transfer FASTag from one bank to another?

Yes, you can transfer your FASTag from one bank to another by delinking your current bank account from the FASTag.

Is there any helpline number to raise issues related to FASTag?

For any issues or complaints regarding FASTag, dial the customer helpline number on 1033 for assistance from MoRTH/ NHAI/ IHMCL.

How can I close my FASTag account?

To close your FASTag account, follow these steps:

  1. Contact customer service: Reach out to the customer service of your FASTag issuer (bank or payment provider) via phone or email.

  2. Submit a request: Inform them that you wish to close your FASTag account. You may need to provide your FASTag account number and other identification details.

  3. Follow instructions: Follow any additional instructions provided by the customer service representative. This may include filling out a form or submitting a written request.

  4. Confirmation: Once your request is processed, you should receive a confirmation that your FASTag account has been closed.

Will I get a refund if I close my FASTag?

Yes, you are typically eligible for a refund of the balance remaining in your FASTag account. The refund process may vary depending on the issuer:

  1. Refund process: After your account is closed, the remaining balance will be refunded to your linked bank account or issued as a cheque.

  2. Processing time: The refund process can take a few days to a few weeks, depending on the issuer’s policies.

Can we reactivate a closed FASTag?

No, once a FASTag account is closed, it cannot be reactivated. You will need to purchase a new FASTag if you require one in the future.

What will happen to FASTag if I sell my car?

If you sell your car, you should close the FASTag account associated with that vehicle. Here’s what you need to do:

  1. Close the account: Follow the steps to close your FASTag account as mentioned above.

  2. New owner: The new owner of the vehicle will need to purchase a new FASTag for their use.

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