The Uttar Pradesh Power Corporation Limited (UPPCL) is the primary electricity distribution company serving a vast population across Uttar Pradesh, India.

If you encounter issues with your electricity service, understanding the UPPCL complaint process empowers you to efficiently resolve them.

Registering a complaint with UPPCL: A streamlined approach

UPPCL offers multiple user-friendly options for lodging complaints, ensuring a swift response to your electricity woes. Here is a breakdown of the available methods:

• UPPCL toll-free numbers: UPPCL provides two toll-free electricity customer care numbers for registering complaints and general inquiries. Dial 1912 from any landline or mobile phone within Uttar Pradesh. Alternatively, you can use the dedicated complaint number, 1800-180-8752, which is also accessible 24/7.
• Online complaint registration: For added convenience, UPPCL allows online complaint registration through their website. Navigate to the relevant section and fill out the online form with details like your consumer number, address, contact information, and a clear description of the issue. Select the appropriate category for your complaint, such as power outage, meter faults, or billing discrepancies. Once submitted, you'll receive a complaint reference number for future reference.

Why lodging a UPPCL complaint matters

Taking the initiative to register a complaint with UPPCL offers several advantages:

• Prompt resolution: By complaining, you bring the issue to UPPCL's immediate attention, enabling them to address the problem swiftly. This is particularly crucial during power outages, where a prompt response minimises disruption.
• Enhanced service delivery: Complaints serve as valuable feedback for UPPCL. This feedback helps them identify areas for improvement and work towards enhancing their overall service quality.
• Detailed record keeping: A registered complaint with a reference number provides a documented record of the issue. This can be helpful if the problem persists or requires further communication with UPPCL.

Steps for lodging UPPCL electricity complaints

Here is a step-by-step guide for registering UPPCL complaints through the different channels:

UPPCL toll-free numbers:

1. Dial either 1912 or 1800-180-8752 from your phone.
2. Be prepared to provide your consumer number when prompted.
3. Explain the nature of your complaint clearly and concisely to the customer service representative.
4. The representative will register your complaint and provide you with a reference number.

Online complaint registration:

1. Visit the UPPCL website.
2. Locate the "Online Services" or "Consumer Services" section and navigate to "Complaint Registration."
3. Fill out the online complaint form with your consumer number, address, contact details, and a description of the issue.
4. Select the appropriate category for your complaint.
5. Submit the form and note down the reference number provided.

In addition to finding the relevant information about the UPPCL electricity board, you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Understanding the UPPCL complaint process empowers you to address electricity-related issues effectively.

By choosing the method that best suits your needs and following the outlined steps, you can efficiently register your complaint with UPPCL and ensure a prompt resolution.