Engagement

Frequently asked questions

I made a transaction but did not receive any reward for the same. What should I do?

We regret the inconvenience caused. There may be a delay due to some technical issues. We request you to wait for some time and recheck the 'Rewards In Process' section of the app. However, if you still can not find your rewards, please Raise a request/complaint with us by following these steps:

1. Go to the 'Menu' at the top left of the home page 

2. Select 'Help and Support' 

3. Click on 'Raise a Request' at the bottom of the screen 

4. Select the category for which you want to raise a request 

5. Click on 'Proceed' 

6. Select your query and sub-query 

7. Go through the FAQs 

8. If not satisfied, click on 'Still Have a Query' 

9. Select your relation with us 

10. Click on “Transaction and Rewards Related”

11. Identify your transaction that you wish to raise a query for 

12. Fill in the required details 

13. Click on 'Submit’

Can I convert my Bajaj Coins into wallet money?

Yes, but you can do so only after you have accumulated a minimum amount of Bajaj Coins. However, the converted cashback cannot be transferred to your linked bank account.

I am unable to view my Bajaj Coins. What should I do?

There may be some technical issues due to which you are unable to view your Bajaj Coins. We request you to wait for some time and recheck the 'My Rewards' section of the app. However, if you still can not find your Bajaj Coins, please Raise A Request/Complaint with us by following these steps:

1. Go to the 'Menu' at the top left of the home page - Select 'Help and Support'

2. Click on 'Raise a Request' at the bottom of the screen 

3. Select the category for which you want to raise a request 

4. Click on 'Proceed' 

5. Select your query and sub-query 

6. Go through the FAQs

7. If not satisfied, click on 'Still Have a Query' 

8. Select your relation with us

9. Click on “Transactional Rewards Related”

10. Identify your transaction that you wish to raise a query for 

11. Fill in the required details 

12. Click on 'Submit'

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