ICICI Lombard

ICICI Lombard

ICICI Lombard

Buy ICICI Lombard motor insurance plans instantly with our 100% digital buy process. Get coverage from unforeseen risks and secure your vehicle against damages caused by accidents, disasters or loss, thefts and third-party liabilities.

Buy motor insurance policies that offer comprehensive coverage for your vehicles against own damage and third-party liabilities. Premiums start from Rs. 2,094* for cars and Rs. 538* for two-wheeler insurance. ICICI Lombard offers a hassle-free online claim settlement process.

ICICI Lombard motor insurance policies also offer several add-on benefits. These include Roadside Assistance Cover and Engine Protection Cover. Other add-ons available are Consumables and Zero Depreciation cover.

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Step-by-step guide to buy ICICI Lombard motor insurance policies

  • Step 1

    Step 1

    Open our online application form for downloading ICICI Lombard general insurance plans.

    Click here to insure your private car.
    Click here to insure your two-wheeler.

  • Step 2

    Step 2

    Enter the vehicle type, registration number, mobile number, and residential PIN code. Check the terms and conditions and click on the ‘Get Quote’ button below.

  • Step 3

    Step 3

    Choose the IDV, NCB value, optional add-on covers, and plan type to get a list of relevant insurance policies. You need to update your current expiry date of the insurance policy

  • Step 4

    Step 4

    Click on the ‘Buy Now’ button. You will need to add owner-driver personal accident cover mandated by the RTO. Click on Next to proceed.

  • Step 5

    Step 5

    Confirm the vehicle registration date and the previous policy type (comprehensive/third-party). Click on ‘Proceed’.

  • Step 6

    Step 6

    Enter vehicle owner’s name, date of birth, residential address, and contact number. Also, enter vehicle engine and chassis number (as per the RC) and previous policy details.

  • Step 7

    Step 7

    Review your previously filled car insurance/bike insurance details and make the payment through your preferred online payment mode. You can use net banking, UPI, or credit/debit card to buy the policy.

  • After successful payment, your policy document will be available for you to download instantly. You will receive a copy of the policy document on your registered email ID within 5-7 working days.
    You will also receive an SMS confirmation immediately after the payment processed successfully for ICICI Lombard general insurance.
    You can also access your policy details through the My Account section within 5-7 days after purchase.

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Documents required to buy the policies

You need to provide the following details to buy ICICI Lombard motor insurance policies on Bajaj Finance Insurance Mall.

  • Registration number of the vehicle being insured
  • Registration Certificate (RC)
  • Valid driver’s licence
  • Pollution Under Control (PUC) certificate
  • Valid 10-digit mobile number
  • Name and e-mail ID of the applicant
  • Residential address and PIN code of the applicant
  • Previous policy details of the vehicle

How to raise a cashless claim

Follow these steps to raise cashless claim requests with ICICI Lombard motor Insurance.

  • Step 1 – Register your claim

    Step 1 – Register your claim

    • Login to the official website of ICICI Lombard and go to the ‘Claims’ section to raise a claim.

    • You can also raise a claim through the IL Take Care app. Tap on claims in the homepage, select motor policy, and tap on report claims.

    • You can also call on 1800 2666 and follow simple IVR instructions to get your claim registered.

    • Register claims through WhatsApp on 7738282666

    • SMS "CLAIM" to 575758 or write to the customer support team of ICICI Lombard.

  • Step 2 – Complete video survey

    Step 2 – Complete video survey

    • Login to IL Take Care app and add your policy.

    • Click on File a Claim using InstaSpect.

    • Add claim info, such as location, time and date of loss, and a short description of the damage.

    • The app will initiate a live survey.

    • Show the vehicle from different angles. Photos will be captured and synced.

  • Step 3 – Provide supporting documents to process your claims

    Step 3 – Provide supporting documents to process your claims

    Upload the necessary documents, along with the ICICI Lombard general insurance e-claim form for repair approval.

  • Step 4 – Damage assessment and repair cost estimation

    Step 4 – Damage assessment and repair cost estimation

    ICICI Lombard will assess the damage to your vehicle and determine the amount covered under the policy. Provide additional information or documents if needed.

How to raise a reimbursement claim

To reimburse your vehicle repairing bills with ICICI Lombard, follow these steps.

  • Step 1 – Register your claim

    Step 1 – Register your claim

    • Login to the official website of ICICI Lombard and go to the ‘Claims’ section to raise a claim.

    • You can also raise a claim through the IL Take Care app. Tap on claims in the homepage, select motor insurance policy, and tap on report claims.

    • You can also call on 1800 2666 and follow simple IVR instructions to get your claim registered.

    • Register claims through WhatsApp on 7738282666

    • SMS "CLAIM" to 575758 or write to the customer support team of ICICI Lombard.

  • Step 2 – Repair your vehicle at any of your preferred garages

    Step 2 – Repair your vehicle at any of your preferred garages

    Get your vehicle repaired at your preferred garage, pay the bills, and keep the invoices.

  • Step 3 - Submit the required documents

    Step 3 - Submit the required documents

    Upload the reimbursement claim form, the invoices, and the other necessary documents.

  • Step 4 - Claim settlement

    Step 4 - Claim settlement

    ICICI Lombard will review and compensate your approved claim amount as per the policy terms.
    In case of a total loss such as theft, you can raise a claim and the IDV of your vehicle will be paid to you.

Documents required for raising claim requests

Here is the list of documents that you need to raise a cashless and reimbursement claim request with ICICI Lombard.

  • Copy of the vehicle’s registration certificate (RC)
  • Copy of your driving licence
  • Policy document received at the time of purchase
  • Duly filled and signed claim form
  • FIR in case of theft, injuries to any third party or damage to their property
  • Invoices for all expenses being claimed
  • NEFT details or a cancelled cheque

Contact ICICI Lombard

For queries related to the policy, claim settlement and other related information, you can contact the insurer in the following ways:

  • Call ICICI Lombard helpline at 1800-2666

Frequently asked questions

How to download ICICI Lombard policy?

To download ICICI Lombard insurance policy status, you need to visit the website or portal of the insurer or any other marketplaces you used to purchase the policy. Then, you need to find the option to download your policy document.

If you have purchased ICICI Lombard policy from Bajaj Finance Insurance Mall, your policy document will be available for you to download instantly. You will receive a copy of the policy document on your registered email ID within 5-7 working days.

You will also receive an SMS confirmation immediately after the payment processed successfully.

You can also access your policy details through the My Account section within 5-7 days after purchase.

How can I contact ICICI Lombard customer care?

For queries related to the policy, claim settlement and other related information, you can contact the insurer in the following ways:

Write an email at: customersupport@icicilombard.com

Call ICICI Lombard helpline at 1800-2666.

How to check ICICI Lombard insurance policy status?

You can check the status of your ICICI Lombard insurance policy in multiple ways. You can call the customer service helpline, visit the insurer's website, or use the online chatbot feature to get information about your policy status.

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Disclaimer

*T&C Apply - Bajaj Finance Limited (‘BFL’) is a registered corporate agent of third party insurance products of Bajaj Allianz Life Insurance Company Limited, HDFC Life Insurance Company Limited, Future Generali Life Insurance Company Limited, Bajaj Allianz General Insurance Company Limited, SBI General Insurance Company Limited, ACKO General Insurance Limited, ICICI Lombard General Insurance Company Limited, HDFC ERGO General Insurance Company Limited, Tata AIG General Insurance Company Limited, The New India Assurance Company Limited, Cholamandalam MS General Insurance Company Limited, Niva Bupa Health Insurance Company Limited , Aditya Birla Health Insurance Company Limited, Manipal Cigna Health Insurance Company Limited and Care Health Insurance Company Limited under the IRDAI composite CA registration number CA0101. Please note that, BFL does not underwrite the risk or act as an insurer. Your purchase of an insurance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any insurance product. Any decision to purchase insurance product is solely at your own risk and responsibility and BFL shall not be liable for any loss or damage that any person may suffer, whether directly or indirectly. Please refer insurer's website for Policy Wordings. For more details on risk factors, terms and conditions and exclusions please read the product sales brochure carefully before concluding a sale. Tax benefits applicable if any, will be as per the prevailing tax laws. Tax laws are subject to change. Tax laws are subject to change. BFL does NOT provide Tax/Investment advisory services. Please consult your advisors before proceeding to purchase an insurance product. Visitors are hereby informed that their information submitted on the website may also be shared with insurers. BFL is also a distributor of other third party products from Assistance Services providers such as CPP Assistance Services Pvt. Ltd., Bajaj Finserv Health Ltd. etc. All product information such as premium, benefits, exclusions, sum insured, value added services, etc. are authentic and solely based on the information received from the respective insurance company or the respective Assistance service provider company.

Note – While we have made all efforts and taken utmost care in gathering precise information about the products, features, benefits, etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective product’s sales brochures before concluding their sale.