How to replace a FASTag in simple steps
Once you have successfully deactivated your existing FASTag account, you can now purchase a replacement FASTag. The steps guiding you on how to replace FASTag are listed below:
1. Select a FASTag issues; it can be NPCI or any bank of your preference.
2. Visit the website of your preferred issuer and navigate to the FASTag section.
3. Select the option “Buy FASTag” and look for options to initiate the purchase application.
4. Carefully fill in the application form, input several details like registration number, chassis number, etc. and select a recharge amount.
5. Complete the payment through your preferred mode of payment.
6. Upon completing your payment, you will receive a confirmation via email or message. Your FASTag will be delivered to your address within a few days.
How to get a duplicate Bajaj Pay FASTag
Bajaj Pay FASTag is a convenient and efficient way to pay toll charges on FASTag enabled toll plazas on highways across India. In the event of a damaged, lost, or stolen Bajaj Pay FASTag, users can easily initiate a replacement process by following these simple steps:
- 1 Log in to your Bajaj Pay Wallet using the Bajaj Finserv app
- 2 Go to ‘WALLET’ and select ‘FASTag’
- 3 Click on ‘VEHICLE NUMBER’ under the ‘MANAGE FASTAG’ section
- 4 Select ‘REPLACE FASTAG’
- 5 Verify your ‘ACCOUNT AND VEHICLE DETAILS’
- 6 Pay the replacement fee
- 7 Enter the ‘DELIVERY ADDRESS’ for the delivery of your new FASTag
The new FASTag will be dispatched within 5-7 business days. After receiving the new FASTag, you will have to activate it. Dispose of the old FASTag by cutting it into pieces for safety purposes.
How do I buy a Bajaj Pay FASTag?
Follow these steps to buy a Bajaj Pay FASTag:
- 1 Go to the Bajaj Pay Wallet section on the Bajaj Finserv app and click on ‘BUY FASTAG’
- 2 Enter your ‘VEHICLE REGISTRATION NUMBER,’ ‘VEHICLE DETAILS,’ and ‘DELIVERY ADDRESS.’ If you do not have a Bajaj Pay Wallet, you need to create one before purchasing Bajaj Pay FASTag
- 3 Enter the ‘MAKE’ and ‘MODEL’ of your vehicle. If your vehicle details are not fetched automatically, you might need to upload the copy of the physical ‘REGISTRATION CERTIFICATE (RC)’ of your vehicle for validation
- 4 Accept the Bajaj Pay Terms of Use and tap on ‘BUY NOW’
- 5 Choose your payment method and make the payment
After your order is placed successfully, your FASTag will be delivered to you in 7 days at your submitted address.
You can track the delivery of your FASTag purchase on the payment/ transaction screen. If you have any issues with your FASTag purchase or delivery, you can contact Bajaj Finserv’s customer support on their toll-free number.
Frequently asked questions
No, unfortunately, you cannot modify or cancel your Bajaj Pay FASTag purchase once you have authenticated the payment. However, you can get your FASTag replaced.
If your Bajaj Pay FASTag is not working at toll plazas, you can log in to your Bajaj Finserv app and go to the ‘RAISE A REQUEST’ section to log a complaint. Alternatively, you can also reach out to customer support on the toll-free number - 18002100260.
If your Bajaj Pay FASTag status is shown as 'Blacklisted/Low Balance/Hotlisted', you will not be able to use the FASTag to pay tolls at toll plazas. To activate a Blacklisted/Low Balance/Hotlisted FASTag, you need to recharge it and maintain sufficient balance. If the issue is not resolved, please contact the BFL toll-free number 18002100260 to identify the reason for the Blacklisted/Low Balance/Hotlisted status.
If your Bajaj Pay FASTag is damaged or not working, you can replace it with a new FASTag after paying the applicable charges. Scenarios where you can opt for a FASTag replacement include a broken windshield, wear and tear of the tag, etc. To raise a replacement request, follow these steps:
- Log in to the Bajaj Finserv app
- Go to Bajaj Pay Wallet and click on the ‘MANAGE FASTAG’ section
- Go to ‘REPLACE FASTAG’
- Enter the required details and click on ‘PROCEED’ to pay the issuance fees
If your FASTag is damaged, you can follow these steps to replace it:
- Log in to your FASTag account: Access your FASTag account through the mobile app or the online portal provided by your FASTag issuer.
- Navigate to the replacement section: Go to the 'Manage FASTag' or 'Replacement' section within the app or portal.
- Select the damaged FASTag: Choose the FASTag that needs to be replaced and provide the necessary details, such as your vehicle registration number and the reason for replacement.
- Pay the replacement fee: Complete the payment for the replacement fee, if applicable.
- Receive the new FASTag: Once the request is processed, you will receive a new FASTag, which you can affix to your vehicle.
The charges for FASTag replacement can vary depending on the issuer. Generally, the replacement fee includes a nominal charge for the new tag and any applicable taxes. For example, some banks may charge a fee ranging from Rs. 100 to Rs. 200 for the replacement. It is best to check with your specific FASTag issuer for the exact charges.
If you lose your FASTag, follow these steps:
- Inform your FASTag issuer: Immediately report the loss to your FASTag issuer to prevent any unauthorised use.
- Block the lost FASTag: Request the issuer to block the lost FASTag to ensure it cannot be misused.
- Apply for a new FASTag: Follow the replacement process to apply for a new FASTag. This may involve providing your vehicle details and completing a verification process.
- Link the new FASTag: Once you receive the new FASTag, link it to your existing FASTag account and ensure it is activated for use.
