How to Get FASTag at Any Toll Plaza

Know the process and requirements for getting FASTag at toll plaza.
How to Get FASTag at Any Toll Plaza
5 mins read
16 Oct 2024

How does a FASTag works at toll plaza

FASTag is an electronic toll collection system operated by the National Highway Authority of India (NHAI). FASTag’s can be availed online from your respective banks from the official websites and app by registering your vehicle details.

FASTag can also be obtained at the toll plaza’s by providing the required documents such as identity proofs and vehicle details. If the vehicle is company registered, then the user can provide his/her ID proof.

Documents required to obtain at the toll plaza for self-owned vehicles

The documents that are required are:

  • Identity proof: Aadhar card or PAN card
  • Vehicle document: Driving License (DL) and Registration Certificate (RC)

Documents required to obtain at the toll plaza for company registered vehicles

  • Official proof of the signing authority
  • Registration certificate of the business
  • List of company directors along with their addresses
  • Company's PAN card
  • FASTag application form

Process to obtain FASTag at toll plaza

The process is very simple, reach out to the nearest toll plaza, provide the required documents, and pay the fees at the toll plaza.

Benefits of FASTag at toll plaza

FASTag is a revolutionary electronic toll collection system that offers numerous benefits for both drivers and toll operators.

Here are some of the key advantages of using FASTag at toll plazas:

  1. Time savings: FASTag enables automatic toll payments, allowing vehicles to pass through toll plazas without stopping. This significantly reduces waiting times and congestion, leading to smoother and faster journeys.
  2. Convenience: With FASTag, you no longer need to carry cash or worry about exact change. The toll amount is automatically deducted from your linked account, making the payment process hassle-free.
  3. Fuel efficiency: By minimizing the need to stop and start at toll plazas, FASTag helps in reducing fuel consumption and vehicle emissions. This contributes to a more environmentally friendly and cost-effective travel experience.
  4. Cashback offers: Many FASTag providers offer cashback incentives and discounts on toll payments, providing additional savings for frequent travelers.
  5. Enhanced transparency: FASTag transactions are recorded digitally, providing a clear and transparent record of all toll payments. This helps in maintaining accurate expense tracking and reduces the chances of discrepancies.
  6. Reduced human error: The automated nature of FASTag reduces the likelihood of human errors in toll collection, ensuring accurate and efficient processing of payments.
  7. Improved traffic management: By streamlining the toll collection process, FASTag helps in better traffic management at toll plazas, reducing bottlenecks and improving overall road safety.
  8. Nationwide interoperability: FASTag is accepted at toll plazas across the country, making it a convenient option for long-distance travelers and those frequently crossing state borders.
  9. 24/7 availability: FASTag services are available round the clock, ensuring that you can make toll payments at any time without any interruptions.
  10. Easy recharge options: Recharging your FASTag is simple and can be done online through various platforms, including mobile apps, internet banking, and digital wallets.

How do you pay using FASTag at a toll plaza

Paying with FASTag at a toll plaza is simple and automatic. As your vehicle approaches the toll gate, the FASTag affixed to your windshield is scanned by a Radio Frequency Identification (RFID) reader. The system instantly detects the tag and deducts the toll amount from your linked prepaid wallet or bank account. A barrier lifts automatically once the payment is confirmed, allowing you to pass through without stopping. You will receive an SMS notification for the transaction, including the deducted amount and remaining balance. This process speeds up toll payments and reduces congestion at toll booths.

FASTag prices as per vehicle type

Vehicle Price
Heavy Construction/ Earth Moving Vehicle Rs. 99 - Rs. 500
Truck Axle 7 and Above Rs. 99 - Rs. 500
Truck 6 Axle/ Truck 5 Axle/ Truck 4 Axle/ Tractor with Trailer/ Tractor Rs. 99 - Rs. 500
Truck 2 Axle/ Bus 2 Axle Rs. 99 - Rs. 400
Truck 3 Axle Rs. 99 - Rs. 500
Bus 3 Axle Rs. 99 - Rs. 400
Minibus/ Light Commercial Vehicle Rs. 99 - Rs. 300
Tata Ace and Similar Vehicles Up to Rs. 200
Van/ Jeep/ Car Up to Rs. 200

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Frequently asked questions

Is FASTag available at toll plaza?

Yes, FASTag can be purchased at most toll plazas across highways. Many toll booths offer the service, where you can buy a FASTag, complete the registration process, and recharge it for immediate use.

What are the new rules for FASTag in 2024?

In 2024, FASTag remains mandatory for all vehicles on national highways. New rules may include increased penalties for non-compliance, better integration with parking systems, and stricter enforcement of digital toll payments to ensure smoother transit.

Is FASTag valid for 5 years?

Yes, a FASTag is typically valid for five years from the date of issuance. However, you must ensure your linked prepaid account is regularly recharged to maintain sufficient balance for toll payments during this period.

Can I cross the toll plaza without FASTag?

No, vehicles without a FASTag cannot cross a toll plaza on national highways without paying a penalty. In such cases, you are charged double the toll fee to discourage non-compliance and promote the use of FASTag for cashless payments.

Are FASTag toll plazas operational on all highways?

FASTag toll plazas are operational on most national highways and many state highways across India. The government has mandated the use of FASTag for toll payments on all national highways, and the network is continuously expanding to cover more roads. However, there may still be some highways and toll plazas where FASTag is not yet implemented. It's always a good idea to check the specific route you plan to travel on for FASTag compatibility.

What happens if my FASTag balance is low at a toll plaza?

If your FASTag balance is low when you approach a toll plaza, you may not be able to pass through the FASTag lane. In such cases, you might be directed to a cash lane where you can pay the toll fee in cash. To avoid this inconvenience, it's important to regularly check and maintain a sufficient balance in your FASTag account. Many FASTag providers offer auto-recharge options to ensure your balance is always topped up.

How can I report a wrong toll deduction?

If you notice a wrong toll deduction from your FASTag account, you can report it to your FASTag issuer. Here are the steps to follow:

  1. Contact customer support: Reach out to the customer support team of your FASTag issuer through their helpline number, email, or mobile app.
  2. Provide details: Share the details of the incorrect deduction, including the date, time, toll plaza location, and the amount deducted.
  3. Submit a complaint: Some issuers have a dedicated complaint resolution system where you can submit your grievance online.
  4. Follow up: Keep track of your complaint and follow up with the customer support team if necessary. Most issuers aim to resolve such issues within a few working days.

By promptly reporting any discrepancies, you can ensure that your FASTag account is accurately managed and any incorrect deductions are rectified.

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