Contact CESC Electricity Customer Care | Bajaj Finserv

Know about CESC Electricity Customer Care and learn how to register complaints efficiently with the customer support guide.

Calcutta Electric Supply Corporation Limited (CESC): Addressing Electricity Concerns

CESC Customer Care: An Overview

CESC, or the Calcutta Electric Supply Corporation Limited, is the primary power distribution company serving Kolkata. When you encounter a power outage, billing concern, or any other electricity-related matter, contacting CESC customer care ensures a prompt resolution.

This guide explores the various methods available to reach CESC customer care and get the assistance you need.

How to contact CESC customer care

CESC offers multiple convenient ways to connect with its customer care department. Choose the method that best suits your needs:

Contacting CESC customer care online

For a digital solution, explore these online options:

  1. Toll-free convenience: While online methods offer 24/7 accessibility, sometimes a phone call is preferred. Pick up your phone and dial the toll-free number 1912. This connects you directly with a CESC customer care representative. Be prepared to provide your consumer account number and clearly explain the nature of your issue.
  2. CESC website: Visit the CESC website at and navigate to the "Customer Care" section. Here, you'll find options for online services, including:
    • Complaint registration: Please complete an online form to register your complaint. Provide your consumer account number, details of the issue (e.g., power outage, billing problem, etc.), and any necessary supporting documents.
    • Bill payment: Pay CESC electricity bill conveniently through the online portal using various payment methods.

Contacting CESC customer care offline

If you prefer an in-person approach, consider these options:

  1. Visit a customer care centre: Locate your nearest CESC customer care centre. A representative will be available to assist you in registering your complaint, answer your questions, and guide various CESC services.
  2. Write a formal letter: While the slowest option, you can choose to write a formal letter detailing your complaint and mail it to your local CESC office address.

In addition to finding the relevant information about the CESC, you can also complete your electricity bill payment.

The Bajaj Pay platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Customer care number for CESC bill payment issues

Customers can call the following CESC support numbers with any questions or problems regarding CESC bill payments: 033 35011912, 033 44031912, or 18605001912. For assistance with a range of payment-related enquiries, such as inaccurate charges, unsuccessful payments, and inconsistencies in billing, call these customer support numbers. For quicker assistance, be ready to provide your customer ID or account number when you call. In order to ensure that any billing issues are swiftly fixed, and that electricity service is maintained continuously, calling the helpline is an efficient approach to get assistance in real time.

How to raise complaint against CESC electricity board online

To raise a complaint against the CESC Electricity Board online, do the following:

  1. Visit the official CESC website and navigate to the "Customer Care" or "Complaints" section.
  2. Log in using your customer ID and registered mobile number.
  3. Choose the relevant complaint category, such as billing issues, meter problems, or service interruptions, and provide detailed information about your issue.
  4. You can also upload any supporting documents.

After submitting the complaint, you will receive a reference number to track the status of your complaint. Alternatively, you can use the CESC mobile app to raise and monitor complaints efficiently.

Conclusion

By familiarising yourself with the various ways to contact CESC customer care, you can ensure a swift resolution to any power-related issues you encounter. CESC empowers you to choose the method that best suits your needs, whether it's a quick phone call, the convenience of online registration, or a personal visit to a customer care centre.

Disclaimer

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Frequently asked questions

How can I view or download my latest CESC electricity bill?

You can view or download your latest CESC bill through the online portal on the CESC website at. Navigate to the "Customer Care" section and explore the options for bill payment and download.

What happens if I miss a CESC electricity bill payment?

Missing a CESC bill payment can result in late fees and potential disconnection of your electricity service. To avoid these penalties, it is crucial to settle your bills promptly. CESC offers online payment options on their website. You can also explore other payment options like designated bill collection centres or third-party payment platforms depending on your preference.

How do I talk to CESC customer care?

Call any of the following hotline lines to speak with CESC customer service: 033 35011912, 033 44031912, or 18605001912. These numbers can help with a range of service-related enquiries, such as new connections, billing problems, and power outages. Prepare your account information and consumer number before you call to ensure prompt assistance. As an alternative, you can contact live chat assistance or email options for non-urgent difficulties by using the CESC mobile app or going to the official CESC website.

How to complain about a power cut in Kolkata?

You can reach CESC customer service by calling 033 35011912, 033 44031912, or 18605001912 to file a complaint over a power outage in Kolkata. To report the outage online, you can alternatively use the CESC smartphone app or go to their official website. When filing a report, make sure to include your customer number and specifics regarding the power outage, like when it began and for how long. You'll be given a complaint reference number so you can follow the progress of your concern. In most cases, CESC responds to concerns about power outages quickly.

What is the consumer number in CESC?

Every client in CESC has a unique identifying number called a consumer number that they can use to manage their power bill. Access to a number of services, including bill payment, service requests, and complaint registration, requires this number. Your electricity bill will have your consumer number on it; it is often displayed in the upper portion. It assists CESC in tracking your electricity usage, identifying your account information, and effectively handling payments and enquiries. Whenever you contact customer support or use an online service, always have your consumer number on hand.

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