Facing a power outage or have billing questions for PSPCL? We can help! This guide covers finding their customer care number, reporting issues, and more.
PSPCL electricity board customer care number
PSPCL, or the Punjab State Power Corporation Limited, is a state-owned electricity distribution company in Punjab.
There are two main ways to reach PSPCL customer care:
- PSPCL:Toll-free number: 1912 (connects you to a customer care representative)
- Missed call number: 1800 180 1512 (register electricity supply complaints by giving a missed call)
- Central control room: 96461 06835 or 96461 06836 (all-India number for general inquiries and support through WhatsApp)
- Email: 1912@pspcl.in (for general inquiries and complaints).
It manages various aspects of electricity in the region, including bill payments, new connections, and load extensions. Their online portal allows users to pay electricity bills, apply for new connections, and manage their accounts. Paying your PSPCL bill on time is crucial to avoid service disruptions and late payment charges. The customer care department offers multiple convenient options for PSPCL bill payment, including online portals, mobile applications, and designated payment centres.
You can make PSPCL bill payments online via the Bajaj Pay platform on Bajaj Finserv. Bajaj Pay offers a simple and secure way to pay electricity bills, making it a popular choice for consumers nationwide. You can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI to pay your electricity bills through the Bajaj Finserv platform.
This section provides the customer care services offered by the Punjab State Power Corporation Limited (PSPCL).
Registering PSPCL online complaint
To register a complaint with the Punjab State Power Corporation Limited (PSPCL) online, follow these steps:
- Visit the official PSPCL website at pspcl.in.
- Go to the ‘CUSTOMER SERVICES’ or ‘CONSUMER GRIEVANCES’ section.
- Log in using your credentials or register with your consumer number, email, and other details.
- Select the option to ‘REGISTER COMPLAINT’ and fill in the required information, including complaint type and description.
- Submit your complaint and note the reference number for tracking the status online.
PSPCL App:
- Download the PSPCL app on your Android or iPhone.
- Complete the registration process.
- Choose the complaint type and submit your complaint.
SMS or Call:
- Call the toll-free customer care number at 1912 to register a complaint.
- SMS ‘No Supply’ from your registered mobile number to 1912 for complaints.
Conclusion
PSPCL offers various ways to contact customer care for inquiries and complaints. You can choose the method that best suits your needs, whether it is calling the PSPCL toll-free number, giving a missed call to register a specific complaint, or sending an email for general inquiries. Remember, online complaint registration is not currently available through PSPCL.
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Frequently asked questions
The Punjab Power customer care toll free number is 1912.
You can register a complaint about a power cut in two ways:
Call: Dial 1912 and speak to a customer service representative.
Missed Call: Give a missed call to 1800 180 1512. You will receive a call back to register your complaint.
For inquiries related to bill payments and refunds, it is advisable to contact Punjab Power directly. You can reach them through the following methods:
Call: Dial 1912 and speak to a customer service representative for assistance with billing queries.
Visit a PSPCL office: Locate your nearest PSPCL office and speak to a representative regarding your refund request.
Yes, PSPCL customer care offers WhatsApp support. Customers can send their queries and requests to the dedicated WhatsApp number provided on the PSPCL official website for quick assistance.
To update your contact information with PSPCL customer care, you can visit the nearest PSPCL office, use the PSPCL mobile app, or contact customer support through their helpline number or email.
If you miss the due date for your PSPCL electricity bill, a late payment fee will be applied
The Punjab State Power Corporation Limited (PSPCL) customer care typically operates during standard business hours. While these hours can vary, they are generally as follows:
- Monday to Friday: 9:00 AM to 5:00 PM
- Saturday: 9:00 AM to 1:00 PM (often a half day)
- Sunday and Public Holidays: Closed
To complain to PSPCL, you can use their official website’s online complaint form, email them at their designated complaint email address, call their customer care helpline at 1912, or use the PSPCL mobile app to register your complaint.
The toll-free number for Bijli complaints in Punjab is 1912. Consumers can use this 24/7 helpline to report power outages, electrical faults, or other electricity-related issues to the Punjab State Power Corporation Limited (PSPCL).
The phone number of the PSPCL CMD (Chairman and Managing Director) is typically not publicly available. For assistance or complaints, customers are encouraged to use official PSPCL customer service channels, such as the helpline at 1912, the website, or the mobile app.
