Get quick help with your SBI FASTag issues. Contact SBI FASTag customer support for assistance with activation, recharging, toll disputes, and more.
SBI FASTag Customer Care
The State Bank of India (SBI) FASTag presents a seamless and efficient solution for toll payments across Indian highways, revolutionising the travel experience for millions.
With the advent of electronic toll collection, SBI FASTag simplifies the journey by eliminating the need for cash transactions and reducing wait times at toll plazas. Utilising radio-frequency identification (RFID) technology, SBI FASTag enables automatic deduction of toll charges as vehicles pass through toll booths, ensuring a smoother and more convenient commute.
As one of India's leading banks, SBI FASTag customer care ensures reliability and security in its FASTag services, providing customers with a hassle-free way to navigate the nation's extensive network of highways. Whether for daily commuters, long-distance travellers, or commercial fleets, SBI FASTag customer care offers a reliable and efficient means of toll payment, enhancing the overall travel experience while contributing to the country's digital infrastructure development.
Now, recharging the SBI FASTag is easier than ever with the Bajaj Pay BBPS platform. The Bajaj Finserv BBPS Platform simplifies the SBI FASTag recharge process.
SBI FASTag customer care numbers
If you have any queries, or concerns, or need assistance with your SBI FASTag, you can reach out to the customer care team.
Here are the contact details:
Customer care number: You can call 1800 11 0018.
Feel free to reach out SBI FASTag customer care with any questions or concerns, and the customer care team will promptly address your queries.
SBI FASTag email Support
In addition to phone support, SBI provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email to: helpdesk.fastag@sbi.co.in
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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Operating hours of SBI FASTag customer care
SBI FASTag understands that issues can arise at any time, especially during travel.
That is why their customer care services are available 24 hours a day, 7 days a week.
Whether it is early morning or late at night, you can call the toll-free number or send an email for assistance.
Benefits of SBI FASTag online using Bajaj Finserv
Some prominent advantages are:
- Enhanced security: The BBPS platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
- Instant receipts: With BBPS, you receive instant payment confirmation and digital receipts, helping you keep track of your payments effortlessly.
- Multiple payment options: The BBPS platform offers a choice of payment options including net banking, credit/debit cards, and UPI.
Information on availability during holidays or special occasions
The SBI FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
Check other banks FASTag customer care
Recharge and Pay Bills
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Frequently asked questions
To raise a complaint or address any issues related to your FASTag, follow these steps:
- Customer care number: Call 1800 11 0018 for assistance.
- Email support: Write to helpdesk.fastag@sbi.co.in with details of your concern.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
The charges include:
- Tag issuance fee: This is a one-time fee for obtaining the FASTag.
- Security deposit: Refundable deposit (varies based on vehicle type).
- Recharge amount: Maintain sufficient balance for toll payments.
- Immediate action: Report the loss to customer care.
- Block FASTag: Request to block your FASTag to prevent misuse.
- Reissue: Apply for a new FASTag.
- Check balance: Ensure sufficient balance in your FASTag account.
- Inspect FASTag: Verify if it is properly affixed and functional.
- Contact customer care: Reach out to 1800110018 for assistance.
Yes, penalties may apply for:
- Non-compliance: Not using FASTag at designated lanes.
- Insufficient balance: If your account balance is low.
- Misuse: Using someone else’s FASTag.
To raise a complaint for your SBI FASTag, you can follow these steps:
Call Customer Care: Dial the toll-free numbers 1800-1234, 1800-2100, 1800-425-3800, or 1800-11-22111.
Email: Send an email to customercare@sbi.co.in or contactcentre@sbi.co.in.
SMS: Send an SMS with the text “UNHAPPY” to 80082020201.
Online Portal: Visit the SBI grievance redressal portal and submit your complaint online.
If your SBI FASTag is damaged, you can replace it by following these steps:
Contact customer care: Call the SBI FASTag customer care number at 1800-110-0183.
Visit POS agent: Locate the nearest Point of Sale (POS) agent through the SBI FASTag website4.
Submit documents: Provide your vehicle registration certificate (RC) and the damaged FASTag.
Pay replacement fee: Pay the replacement fee, which is typically around Rs. 200.
Receive new FASTag: Your new FASTag will be activated within 24 hours, and your existing balance will be transferred to the new tag.
Your SBI FASTag might be blacklisted for several reasons:
Insufficient balance: If your FASTag account does not maintain the required minimum balance, it can be blacklisted6.
Violations or offences: Law enforcement agencies can blacklist your FASTag if there are any violations or offences registered against your vehicle.
Incorrect usage: Using a private vehicle FASTag on a commercial vehicle or vice versa can lead to blacklisting.
The SBI FASTag customer care number is 1800-11-0018. This toll-free number is available 24/7 for any assistance or inquiries related to your SBI FASTag.
The SBI FASTag customer care email ID is fastag@sbi.co.in. You can use this email for detailed queries or support requests.
The documents required for SBI FASTag include the Vehicle Registration Certificate, a filled SBI FASTag application form, a passport-size photograph of the vehicle owner, and KYC documents like Aadhaar Card, Driver’s License, or Passport.
The validity of SBI FASTag is typically five years from the date of issuance. Ensure to keep your FASTag account recharged and updated for seamless toll payments.
