Contact HDFC Bank FASTag Customer Care for all your FASTag related queries.
HDFC Bank FASTag Customer Care
HDFC Bank FASTag, a digital marvel, streamlines toll payments on India’s highways. Whether you are a frequent traveller or an occasional road user, having an HDFC Bank FASTag ensures seamless passage through toll plazas without the hassle of cash transactions.
Here we will delve into the essential details about HDFC Bank FASTag customer care, including contact numbers, email support, and operational hours.
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HDFC Bank FASTag customer care numbers
If you have any queries, concerns, or need assistance related to your HDFC Bank FASTag, you can reach out to the HDFC FASTag customer care team.
Here are the HDFC FASTag customer care number:
HDFC Bank FASTag customer care: Dial 1800-120-1243 (Toll-Free) anytime, as their services are available 24/7.
HDFC Bank FASTag email Support
In addition to phone support, HDFC Bank provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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How can I check my HDFC FASTag status?
To check the status of your HDFC FASTag, you have a few options:
- Online Application Status Search:
- Visit the HDFC FASTag Application Track page.
- Enter your application number, mobile number, or vehicle registration number.
- Retrieve information about your FASTag application status.
- Check FASTag Balance and Transaction History:
- Visit the HDFC FASTag customer portal
- Log in using your mobile number, vehicle number, or User ID
- View your account details, including balance and transaction history
Operating hours of HDFC Bank FASTag customer care
HDFC Bank understands that issues can arise at any time, especially during travel.
Their HDFC FASTag customer care services are available 24/7, ensuring that you receive timely assistance whether it is early morning or late at night.
How do I raise a complaint on HDFC Bank FASTag Online?
To raise a complaint regarding your HDFC Bank FASTag, you can follow these steps:
- Visit the HDFC Bank Online Dispute Form
- Provide your 10-digit mobile number and input the OTP
- Select the product type (e.g., Debit/Credit/Prepaid Card)
- Enter the last 4 digits of your card number
- Choose the merchant/beneficiary name
- Select the disputed transaction date (within the last 60 days)
- Describe the dispute reason and provide relevant details in the text box
- Click Submit to report your dispute
Other FASTag customer Care number by Operators:
- Online Application Status Search:
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Frequently asked questions
If you encounter any issues with your HDFC Bank FASTag, you can raise a complaint by calling the HDFC Bank FASTag customer care at 1800-120-1243. They will assist you in resolving the problem.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
HDFC Bank Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the HDFC Bank Payments Bank website.
If your HDFC Bank FASTag is lost or damaged, call the Customer Care at 1800-120-1243 for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.
If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.
Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.
HDFC FASTag Customer Care provides support for issues like low balance, recharge problems, malfunctioning or damaged FASTags, incorrect deductions, blacklisted FASTags, and account-related issues. You can contact them for assistance with any FASTag-related problems.
The HDFC FASTag Customer Care number (1800-120-1243) is available 24/7 for reporting issues and seeking assistance with your FASTag.
If your HDFC FASTag isn’t working, check for sufficient balance, ensure proper placement on the windshield, and ask the toll operator to rescan. If the issue persists, contact HDFC FASTag Customer Care for further assistance.
Yes, you can check your FASTag balance through HDFC FASTag Customer Care by giving a missed call to +91-720-805-3999 or calling the toll-free number 1800-120-1243. You can also check your balance via SMS, email, or the HDFC Bank FASTag portal4.
