Learn more about HDFC Bank FASTag customer care. This article provides a simple guide to HDFC Bank FASTag contact numbers, email support, and operating hours.
HDFC Bank FASTag Customer Care
HDFC Bank FASTag, a digital marvel, streamlines toll payments on India’s highways. Whether you are a frequent traveller or an occasional road user, having an HDFC Bank FASTag ensures seamless passage through toll plazas without the hassle of cash transactions.
In this comprehensive article, we will delve into the essential details about HDFC Bank FASTag customer care, including contact numbers, email support, and operational hours.
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- Enhanced security: The BBPS platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
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- Multiple payment options: The BBPS platform offers a choice of payment options including net banking, credit/debit cards, and UPI.
HDFC Bank FASTag customer care numbers
If you have any queries, concerns, or need assistance related to your HDFC Bank FASTag, you can reach out to the customer care team.
Here are the contact numbers:
HDFC Bank FASTag customer care: Dial 1800-120-1243 (Toll-Free) anytime, as their services are available 24/7.
HDFC Bank FASTag email Support
In addition to phone support, HDFC Bank provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email to: fastagdisputes@hdfcbank.com.
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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How can I check my HDFC FASTag status?
To check the status of your HDFC FASTag, you have a few options:
- Online Application Status Search:
- Visit the HDFC FASTag Application Track page.
- Enter your application number, mobile number, or vehicle registration number.
- Retrieve information about your FASTag application status.
- Check FASTag Balance and Transaction History:
- Visit the HDFC FASTag customer portal
- Log in using your mobile number, vehicle number, or User ID
- View your account details, including balance and transaction history
Operating hours of HDFC Bank FASTag customer care
HDFC Bank understands that issues can arise at any time, especially during travel.
Their customer care services are available 24/7, ensuring that you receive timely assistance whether it is early morning or late at night.
How do I raise a complaint on HDFC Bank FASTag Online?
To raise a complaint regarding your HDFC Bank FASTag, you can follow these steps:
- Visit the HDFC Bank Online Dispute Form
- Provide your 10-digit mobile number and input the OTP
- Select the product type (e.g., Debit/Credit/Prepaid Card)
- Enter the last 4 digits of your card number
- Choose the merchant/beneficiary name
- Select the disputed transaction date (within the last 60 days)
- Describe the dispute reason and provide relevant details in the text box
- Click Submit to report your dispute
Information on availability during holidays or special occasions
HDFC Bank FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
So, whether you are planning a road trip during Diwali or travelling on New Year’s Eve, rest assured that HDFC Bank’s customer care team is there to assist you.
Other FASTag customer Care number
- Online Application Status Search:
Recharge and Pay Bills
Frequently asked questions
If you encounter any issues with your HDFC Bank FASTag, you can raise a complaint by calling the HDFC Bank FASTag customer care at 1800-120-1243. They will assist you in resolving the problem.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
HDFC Bank Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the HDFC Bank Payments Bank website.
If your HDFC Bank FASTag is lost or damaged, call the Customer Care at 1800-120-1243 for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.
If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.
Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.
