Learn more about Kotak Mahindra FASTag customer care. This article provides a simple guide to Kotak Mahindra FASTag contact numbers, email support, and operating hours.
Know about Kotak Mahindra Bank FASTag customer care
Kotak Mahindra FASTag, a digital marvel, streamlines toll payments on India’s highways. Whether you are a frequent traveler or an occasional road user, having a Kotak Mahindra FASTag ensures seamless passage through toll plazas without the hassle of cash transactions.
In this comprehensive article, we will delve into the essential details about Kotak Mahindra FASTag customer care, including contact numbers, email support, and operational hours.
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Kotak Mahindra FASTag customer care numbers
If you have any queries, concerns, or need assistance related to your Kotak Mahindra FASTag, you can reach out to the customer care team.
Here are the contact numbers:
Kotak Mahindra FASTag customer care: Dial 1800-3006-9090 or 1860-266-6888 (Local call charges applicable) anytime, as their services are available 24/7.
Kotak Mahindra FASTag email Support
In addition to phone support, Kotak Mahindra provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email to: fastag.support@kotak.com.
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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Operating hours of Kotak Mahindra FASTag customer care
Kotak Mahindra understands that issues can arise at any time, especially during travel.
Their customer care services are available 24/7, ensuring that you receive timely assistance whether it is early morning or late at night.
Information on availability during holidays or special occasions
Kotak Mahindra FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
So, whether you are planning a road trip during Diwali or travelling on New Year’s Eve, rest assured that Kotak Mahindra’s customer care team is there to assist you.
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Frequently asked questions
If you encounter any issues with your Kotak Mahindra FASTag, you can raise a complaint by calling the Kotak Mahindra FASTag customer care at 1800-3006-9090. They will assist you in resolving the problem.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
Kotak Mahindra Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the Kotak Mahindra Payments Bank website.
If your Kotak Mahindra FASTag is lost or damaged, call the Customer Care at 1800-3006-9090 for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.
If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.
Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.
Presently, Kotak FASTag can be used for making parking payments at select locations. To find out which parking locations accept FASTag for payments, you can check the details on their website.
To apply for Kotak FASTag, you can follow these steps:
Log in to your Mobile/Net Banking account.
Navigate to “Apply Now” and choose “Apply for FASTag.”
Complete the application process.
Once approved, you will receive your Kotak Mahindra FASTag within 3 to 7 days.
