Learn more about ICICI Bank FASTag customer care. This article provides a simple guide to ICICI Bank FASTag contact numbers, email support, and operating hours.
ICICI Bank FASTag Customer Care
ICICI Bank FASTag, a digital marvel, streamlines toll payments on India’s highways. Whether you are a frequent traveller or an occasional road user, having an ICICI Bank FASTag ensures seamless passage through toll plazas without the hassle of cash transactions.
In this comprehensive article, we will delve into the essential details about ICICI Bank FASTag customer care, including contact numbers, email support, and operational hours.
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ICICI Bank FASTag customer care numbers
If you have any queries, concerns, or need assistance related to your ICICI Bank FASTag, you can reach out to the customer care team.
Here are the contact numbers:
ICICI Bank FASTag customer care: Dial 1800-2100-104 (Toll-Free) anytime, as their services are available 24/7.
ICICI Bank FASTag email Support
In addition to phone support, ICICI Bank provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email to: fastag.support@icicibank.com.
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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Operating hours of ICICI Bank FASTag customer care
ICICI Bank understands that issues can arise at any time, especially during travel.
Their customer care services are available 24/7, ensuring that you receive timely assistance whether it is early morning or late at night.
Information on availability during holidays or special occasions
ICICI Bank FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
So, whether you are planning a road trip during Diwali or travelling on New Year’s Eve, rest assured that ICICI Bank’s customer care team is there to assist you.
Explore other FASTag customer care details
Recharge and Pay Bills
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Frequently asked questions
If you encounter any issues with your ICICI Bank FASTag, you can raise a complaint by calling the ICICI Bank FASTag customer care at 1800-2100-104. They will assist you in resolving the problem.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
ICICI Bank Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the ICICI Bank Payments Bank website.
If your ICICI Bank FASTag is lost or damaged, call the Customer Care at 1800-2100-104for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.
If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.
Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.
ICICI FASTag customer care is available 24/7. You can reach out to them at any time for assistance with your FASTag-related queries.
Yes, ICICI Bank provides a separate customer care number for corporate clients. Corporate clients can contact ICICI Bank FASTag customer care at 1860 2670 104.
If you have been incorrectly charged on your ICICI FASTag, you can file a complaint by calling the ICICI FASTag customer care at 1800 2100 104. Once your complaint is lodged, the issue will be investigated, and if found valid, the refund will typically be processed within 30 days.
