Learn more about IDBI FASTag customer care. This article provides a simple guide to IDBI FASTag contact numbers, email support, and operating hours.
IDBI FASTag Customer Care
IDBI Bank FASTag, a cutting-edge solution for electronic toll collection, ensures seamless and hassle-free toll payments on national highways across India.
Whether you are a frequent traveller or an occasional road user, having a IDBI FASTag means seamless passage through toll plazas without the need for cash transactions.
In this comprehensive article, we will delve into the essential details about IDBI FASTag customer care, including contact numbers, email support, and operational hours.
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IDBI FASTag customer care numbers
If you have any queries, concerns, or need assistance related to your IDBI FASTag, you can reach out to the customer care team.
Here are the contact numbers:
IDBI FASTag customer care: Dial 1800 266 1962 from any network. Experienced agents are available 24/7 to assist you with balance checks, transaction details, recharges, and more.
IDBI FASTag email Support
In addition to phone support, IDBI provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email to: etollservices@idfcfirstbank.com.
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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Operating hours of IDBI FASTag customer care
The IDBI Bank FASTag customer care executives are available Monday – Saturday, from 9 A.M. to 6 P.M.
You can contact the executives through the helpline number or email during these hours to get a prompt response.
Information on availability during holidays or special occasions
IDBI FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
So, whether you are planning a road trip during Diwali or travelling on New Year’s Eve, rest assured that IDBI’s customer care team is there to assist you.
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Frequently asked questions
If you encounter any issues with your IDBI FASTag, you can raise a complaint by calling the IDBI FASTag customer care at 1800-266-1962. They will assist you in resolving the problem.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
IDBI Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the IDBI Payments Bank website.
If your IDBI FASTag is lost or damaged, call the Customer Care at 1800-266-1962 for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.
If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.
Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.
