Facing a power outage or have billing questions for MSEB? We can help! This guide covers finding their customer care number, reporting issues, and more.
MSEB electricity board customer care number
The Maharashtra State Electricity Distribution Company Limited (MSEB), formerly known as the Maharashtra State Electricity Board (MSEB), is responsible for supplying electricity to most of Maharashtra, India. The MSEB customer care department is available to assist you with various electricity-related inquiries and concerns.
Paying your MSEB bill on time is crucial to avoid service disruptions and late payment charges. The customer care department offers multiple convenient options for light bill payment, including online portals, mobile applications, and designated payment centers.
You can make MSEB bill payments online via Bajaj Pay – the BBPS platform on Bajaj Finserv. Bharat Bill Payment System (BBPS) offers a simple and secure way to pay electricity bills, making it a popular choice for consumers nationwide. You can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI to pay electricity bills through the Bajaj Finserv BBPS platform.
Maharashtra Electricity customer care number:
There are several ways to reach MSEB customer care:
- Toll-free numbers:
- 1912
- 19120
- 1800-212-3435
- 1800-233-3435
- Landline: 022-50897100
- Email: customercare@mahadiscom.in (for online application queries)
- Social media: Twitter, Facebook (for general inquiries)
How to register a complaint online
- Visit the MSEB website.
- Click on ‘REGISTER COMPLAINT’ under the ‘CUSTOMER CARE’ section.
- Select the complaint category (e.g., billing, power supply) and provide your account details.
- Describe your MSEB complaint in detail and attach any relevant documents (optional).
- Submit the MSEB complaint and note the reference number for future reference.
How to apply for MSEB new electricity connection
Applying for an MSEB new electricity connection:
- Visit the MSEB website: Go to the official Maharashtra State Electricity Board (MSEB) website or mobile app.
- Create an account or log in: If you are a new user, register by entering your basic information.
- Fill the Application Form: Navigate to the 'NEW CONNECTION' section and fill out the required details, including applicant name, address, and type of connection (residential, commercial, etc.).
- Upload required documents: Attach documents like proof of identity, proof of residence, and property ownership papers.
- Pay application fees: Complete the process by paying the required application fee through available online payment options.
- Verification and installation: MSEB officials will review your application, conduct a site inspection, and, if approved, proceed with meter installation at your property.
Once completed, you will receive your MSEB customer ID, allowing you to manage bills and usage.
Conclusion
MSEB offers various channels for customers to connect with MSEB customer care department. Whether you prefer online, phone, email, social media, or in-person options, they have resources available to assist you with your electricity-related concerns.
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Frequently asked questions
To file a complaint about MSEB electricity service, visit the MSEB website or mobile app. Log in and navigate to the ‘Complaints’ section. Fill in the complaint details, including your consumer number and issue type, and submit. Alternatively, you can call the MSEB customer service helpline for assistance.
To check the status of your MSEB complaint, log in to the MSEB website or app. Go to the 'COMPLAINT STATUS' section and enter your complaint reference number. You can also call the MSEB helpline and provide the complaint number for updates on its current status.
For new electricity connections with MSEB, contact their dedicated helpline at 1800-233-3435. This toll-free number provides information on application procedures, required documents, and fee details for new connections. Helpline representatives can also guide you through the online application process.
MSEB typically resolves complaints within 3-7 business days, depending on the issue type. For urgent issues like power outages, they aim to resolve it within 24 hours. For complex matters, like billing disputes, it may take up to two weeks. The MSEB team will inform you of any delays.
The toll-free number for MSEB customer care in all areas is 1912 / 19120 / 1800-212-3435 / 1800-233-3435. Additionally, Mumbai has a dedicated landline number: 022-50897100.
There is no separate complaint number for Pune. You can use the general toll-free numbers mentioned above (1912 / 19120 / 1800-212-3435 / 1800-233-3435) or visit the MSEB website to register your complaint online.
MSEB does not currently have a dedicated WhatsApp number for complaints. You can contact them through the phone numbers, email (customercare@mahadiscom.in), or the online portal mentioned earlier.
As mentioned above, the toll-free numbers applicable for all areas, including Mumbai, are 1912 / 19120 / 1800-212-3435 / 1800-233-3435. Additionally, Mumbai has a dedicated landline number: 022-50897100.
Like Pune, there is no separate complaint number for Nagpur. You can use the general toll-free numbers mentioned earlier (1912 / 19120 / 1800-212-3435 / 1800-233-3435) or visit the MSEB website to register your complaint online.
