Frustrated with power cuts or faulty metres? Get your electricity woes fixed fast. This guide simplifies registering a complaint with the MSEDCL Electricity board.
Maharashtra State Electricity Distribution Company Limited (MSEDCL): Addressing Electricity Concerns
The Maharashtra State Electricity Distribution Company Limited (MSEDCL) is responsible for distributing electricity to a large portion of Maharashtra, India.
If you are a resident of this area and have an MSEDCL connection, understanding the complaint process can ensure a smooth experience when encountering electricity-related issues.
If you face power issues or billing errors, you can file an MSEDCL complaint online in a few steps. Visit the official website, enter your details, describe the issue, and submit your complaint. Track updates and get a quick resolution without visiting an office.
Why you should know about MSEDCL complaints
Power outages, billing discrepancies, and metre malfunctions are all potential issues that can disrupt your daily life.
A streamlined complaint registration process allows you to address these concerns promptly and efficiently. By familiarising yourself with the MSEDCL complaint system, you can ensure a swift resolution to any electricity-related problems you encounter.
Steps for MSEDCL complaint registration
- Online registration:
- Visit the MSEDCL website
- Click on "Register Complaint"
- Enter your consumer number and subdivision/circle code (located on your electricity bill)
- Select the complaint category (e.g., power failure, billing issue).
- Provide a detailed description of the problem
- Submit the MSEDCL complaint. You'll receive a complaint reference number for tracking purposes
- Missed call service (for registered mobile numbers):
- Ensure your mobile number is registered with MSEDCL
- Dial 022-50897100 from your registered mobile number. A missed call will be registered, acknowledging your complaint
- SMS service (no mobile registration required):
- Type "NOPOWER <your 12-digit consumer number>" and send it to 9930399303
- MSEDCL will verify your consumer number and register your complaint via SMS
- Customer care centres:
- Call MSEDCL's toll-free helpline numbers: 1912, 1800-233-3435, or 1800-212-3435
- A customer service representative will register your MSEDCL complaint online
Alternative ways to register complaints with MSEDCL
- Social media: You can connect with MSEDCL on platforms like Twitter and Facebook to register your complaint.
- MSEDCL mobile app: Download the MSEDCL app for convenient complaint registration on your smartphone.
In addition to finding the relevant information about the MSEDCL electricity board, you can also complete your electricity bill payment.
The Bajaj Pay platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.
Conclusion
By understanding the MSEDCL complaint process and utilising the various registration methods available, you can effectively address any electricity-related issues you encounter.
A swift and efficient MSEDCL complaint resolution ensures a smooth and uninterrupted flow of electricity in your home or business.
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Frequently asked questions
If you need to contact MSEDCL for any issues or queries, you can reach their 24/7 toll-free customer care numbers at 1912, 19120, 1800-212-3435, or 1800-233-3435. Alternatively, you can send an email to customercare@mahadiscom.in.
MSEDCL aims to resolve complaints promptly. If your issue remains unresolved within the standard operating procedure (SOP) hours, it will be escalated to a higher authority for swift action.
You can track the status of your complaint by visiting MSEDCL's complaint tracking page and entering your complaint ID. This allows you to monitor progress and stay updated on any developments.
If your complaint is not resolved satisfactorily, you can escalate it to the Internal Grievance Redressal Cell (IGRC) for further review. This ensures that your concerns receive the necessary attention and appropriate action.
You can register a power outage complaint through any of the methods mentioned above, including online registration, missed call service, SMS service, customer care centres, social media, or the MSEDCL mobile app.
Visit the MSEDCL website and click on "Track Complaint/Submit Feedback". Enter your complaint reference number to view the status of your complaint.
