The Maharashtra State Electricity Distribution Company Limited (MSEDCL) is responsible for distributing electricity to a large portion of Maharashtra, India.

If you are a resident of this area and have an MSEDCL connection, understanding the complaint process can ensure a smooth experience when encountering electricity-related issues.

Why you should know about MSEDCL complaints

Power outages, billing discrepancies, and metre malfunctions are all potential issues that can disrupt your daily life.

A streamlined complaint registration process allows you to address these concerns promptly and efficiently. By familiarising yourself with the MSEDCL complaint system, you can ensure a swift resolution to any electricity-related problems you encounter.

Steps for MSEDCL complaint registration

• Online registration:
  • Visit the MSEDCL website
  • Click on "Register Complaint"
  • Enter your consumer number and subdivision/circle code (located on your electricity bill)
  • Select the complaint category (e.g., power failure, billing issue).
  • Provide a detailed description of the problem
  • Submit the complaint. You'll receive a complaint reference number for tracking purposes

• Missed call service (for registered mobile numbers):
  • Ensure your mobile number is registered with MSEDCL
  • Dial 022-50897100 from your registered mobile number. A missed call will be registered, acknowledging your complaint

• SMS service (no mobile registration required):
  • Type "NOPOWER <your 12-digit consumer number>" and send it to 9930399303
  • MSEDCL will verify your consumer number and register your complaint via SMS

• Customer care centres:
  • Call MSEDCL's toll-free helpline numbers: 1912, 1800-233-3435, or 1800-212-3435
  • A customer service representative will register your complaint

Alternative ways to register complaints with MSEDCL

• Social media: You can connect with MSEDCL on platforms like Twitter and Facebook to register your complaint.
• MSEDCL mobile app: Download the MSEDCL app for convenient complaint registration on your smartphone.

In addition to finding the relevant information about the MSEDCL electricity board, you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By understanding the MSEDCL complaint process and utilising the various registration methods available, you can effectively address any electricity-related issues you encounter.

A swift and efficient complaint resolution ensures a smooth and uninterrupted flow of electricity in your home or business.