Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with UPCL electricity board

Step-by-step guide- Registering a complaint with UPCL

Facing electricity-related issues like power outages, billing errors, or meter problems can disrupt your daily life. Understanding the process for registering a complaint with UPCL (Uttar Pradesh Power Corporation Limited) empowers you to get a swift resolution.

Why you need to know the UPCL complaint process

A prompt complaint allows UPCL to identify and address problems efficiently. Here is why knowing the complaint process is important:

  • Faster resolution: Timely registration ensures your issue receives attention and gets rectified quicker.
  • Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the problem effectively.
  • Improved services: By voicing your concerns, you contribute to better service delivery by UPCL.

Steps for UPCL electricity complaints registration

UPCL offers multiple ways to register complaints. Here's a breakdown of each method:

  • Toll-free numbers: Call 1800-180-8752 or the centralised helpline number 1912 to speak with a customer service representative and register your complaint verbally.
  • UPCL website: Visit the UPCL website (https://upcl.org/upcl/en) and navigate to the ‘COMPLAINT REGISTRATION’ section. You can fill out the necessary details and submit your grievance online.
  • UPCL 24X7 BIJLEE mobile app: To register a complaint on the UPCL (Uttar Pradesh Power Corporation Limited) mobile app, you can download the UPCL 24X7 BIJLEE mobile app from Google Play Store or App Store, then navigate to the complaint registration section within the app to lodge grievances related to issues like ‘NO POWER SUPPLY’ or incorrect billing without the need to visit UPCL's office.

Remember: When registering your complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes (if available) for faster resolution.

Alternative ways to register complaints with UPCL

  • Customer care centres: Visit your nearest UPCL customer care centre and speak to a representative directly.
  • Social media: You can also try reaching out to UPCL on their official X handle, @UPCLLKO.

In addition to finding the relevant information about the UPCL electricity board you can also complete your electricity bill payment.

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Conclusion

By understanding the UPCL complaint process and choosing the most suitable method for your situation, you can ensure a swift resolution to your electricity-related concerns. Remember, a timely complaint goes a long way in ensuring a smooth and uninterrupted power supply.

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Frequently asked questions

How do I complain about electricity in Uttarakhand?

To complain about electricity in Uttarakhand, contact Uttarakhand Power Corporation Limited (UPCL) through their customer care number or website. You can also visit the local UPCL office or use their mobile app for registering complaints.

How can I complain to UPCL?

To file a complaint with UPCL, visit their website or mobile app, navigate to the ‘CUSTOMER SERVICES’ section, and use the online complaint form. You can also call their customer care number or visit the nearest UPCL office.

How to calculate UPCL bill?

To calculate your UPCL bill, multiply the units consumed by the applicable tariff rate for your usage slab. Add any fixed charges, taxes, and additional fees. Check the UPCL website or your bill for the latest rates and charges.

How to download UPCL old bill?

Visit the UPCL website and log in to your account. Go to the ‘BILL HISTORY’ OR ‘OLD BILLS’ section, select the desired billing period, and download the PDF of your old bill.

How can I check my UPCL bill history?

Log into your UPCL account on their website or app. Navigate to the ‘BILL HISTORY’ section to view and download details of past bills. This will provide a record of your electricity usage and payments over time.

How do I register a complaint about a power outage with UPCL Complaint?

Here is how to register a complaint about a power outage with UPCL and track its status:

  • Toll-free numbers: This is the quickest way.
    • Call 1800-180-8752 or the centralised helpline number 1912.
    • Be prepared to explain you're experiencing a power outage.
    • Provide your consumer number for reference.
    • The representative might provide a complaint reference number. Note it down for future reference.
  • UPCL website: To register a complaint, you can access the ‘Complaint Registration’ section on the UPCL website where you can provide the required information and submit your grievance online.
How can I track the status of my UPCL Complaint?

Here is how you can track the status of your UPCL complaint.

  • Via UPCL website: Visit the UPCL website at https://upcl.org/upcl/en. Navigate to the ‘COMPLAINT STATUS’ section under the ‘COMPLAINTS / STATUS’ menu. In the ‘COMPLAINT STATUS’ section, you can enter the details of your registered complaint, such as the complaint number or reference number. The website will then display the current status of your complaint, allowing you to track its progress and resolution.
  • Customer care centres: Visit your nearest UPCL customer care centre and speak to a representative directly. They will be able to look up your complaint status using your consumer number.

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