The Tamil Nadu Electricity Board (TNEB), also known as TANGEDCO (Tamil Nadu Generation and Distribution Corporation Limited), is responsible for ensuring a steady flow of electricity to millions of households and businesses across Tamil Nadu, India.

If you face any challenges with your electricity service, understanding the TNEB complaint process empowers you to seek swift resolution.

Know about Tamil Nadu Electricity Board (TNEB)

The Tamil Nadu Electricity Board (TNEB) is a power generation and distribution company owned by the Government of Tamil Nadu, India.

Here is a detailed guide on how you can reach out to customer care using the Tamil Nadu Electricity Board complaint number, website, and app for prompt assistance.

Registering a complaint with TNEB: addressing issues efficiently

TNEB offers a customer-centric approach to registering complaints, providing various convenient options to choose from.

Here is a breakdown of the available methods:

• TNEB toll-free number: For a quick and easy solution, dial the TNEB customer care number 1912, from your phone. This 24/7 service allows you to report a complaint directly to a customer service representative who will register your concern and provide a reference number.
• TNEB website: For a more detailed approach, visit the TNEB website. Navigate to the "Consumer Corner" or "Online Services" section and locate the "Complaint Registration" option. Here, you can fill out an online form with your consumer number, address, contact information, and a clear description of the issue. Select the appropriate category for your complaint, such as power outage, meter faults, or billing discrepancies. Once submitted, you'll receive a complaint reference number for future reference.
• TANGEDCO mobile app: For added convenience on the go, download the TANGEDCO mobile app from the App Store or Google Play. Register using your consumer number and navigate to the "Complaints" section. This user-friendly interface allows you to register complaints, track their status, and view your billing information.
• Remember: Having your consumer number readily available simplifies the complaint registration process across all channels.

Why lodging a TNEB complaint matters

Taking the initiative to complain with TNEB offers several advantages:

• Prompt resolution: By registering a complaint, you bring the issue to TNEB's immediate attention, enabling them to address the problem swiftly. This is particularly crucial during power outages, where a prompt response minimises disruption.
• Improved service delivery: Complaints serve as valuable feedback for TNEB. This feedback helps them identify areas for improvement and work towards enhancing their overall service quality.
• Detailed record keeping: A registered complaint with a reference number provides a documented record of the issue. This can be helpful if the problem persists or requires further communication with TNEB.

Know the steps for lodging TNEB electricity complaints

Here is a step-by-step guide for registering TNEB complaints through the different channels:

TNEB toll-free number (1912):

1. Dial 1912 from your phone.
2. Be prepared to provide your consumer number when prompted.
3. Explain the nature of your complaint clearly and concisely to the customer service representative.
4. The representative will register your complaint and provide you with a reference number.

TNEB website:

1. Visit the TNEB wesite.
2. Locate the "Consumer Corner" or "Online Services" section and navigate to "Complaint Registration."
3. Fill out the online complaint form with your details and a description of the issue.
4. Select the appropriate complaint category.
5. Submit the form and note down the reference number provided.

TANGEDCO mobile app:

1. Download and install the TANGEDCO mobile app from the App Store or Google Play.
2. Register using your consumer number.
3. Navigate to the "Complaints" section.
4. Choose the category for your complaint and describe the issue.
5. Submit the complaint and note down the reference number displayed.

In addition to finding the relevant information about the Tamil Nadu electricity board, you can also complete your electricity bill payment.

Bajaj Pay, the BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Understanding the TNEB complaint process empowers you to effectively address electricity-related concerns. By choosing the method that best suits your needs and following the outlined steps, you can efficiently register your complaint with TNEB and ensure a prompt resolution.