Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with AVVNL electricity board.
About AVVNL
The Ajmer Vidyut Vitran Nigam Limited (AVVNL) is responsible for electricity distribution in parts of Rajasthan, India. If you are facing power outages, billing problems, or meter malfunctions within their service area, registering a complaint online with AVVNL ensures a documented and efficient resolution process.
Why file an online complaint with AVVNL
- Convenience: The online platform allows you to register an AVVNL complaint 24/7 from anywhere with an internet connection.
- Timesaving: Avoid phone wait times. Submitting your complaint online takes just minutes.
- Documentation: An online record serves as proof of your complaint and can be helpful for tracking its progress.
Steps for registering AVVNL electricity complaints online:
- Visit the AVVNL website: While AVVNL does not have a dedicated website for online services, you can check the Rajasthan Raj Sampark portal, which might offer complaint registration options.
- Locate the complaint section: Look for a section titled ‘PUBLIC GRIEVANCES,’ ‘Consumer Care,’ or similar. You might find a link labelled ‘REGISTER COMPLAINT’ or ‘ONLINE COMPLAINT REGISTRATION.’
Important note: If the Rajasthan Raj Sampark portal does not offer AVVNL complaint registration, proceed to the alternative methods below. - Register or login: Some portals require user registration before submitting complaints. Follow the instructions for creating an account or log in with existing credentials (if applicable).
- Fill out the complaint form: Clearly and accurately describe your issue. Here's what you might need:
- Consumer number (if available)
- Description of the problem (e.g., power outage, faulty meter, high bill)
- Date and time of the issue (if applicable)
- Uploading photos or documents (optional, but helpful for specific issues)
- Contact information (phone number, email)
- Submit your complaint: Once you have filled out the form and reviewed the details, submit your complaint electronically.
Alternative ways to register complaints with AVVNL
- Phone: Call the AVVNL customer care helpline number: 1912 or 1800-180-6565. Inform them about the issue and provide details like your consumer number (if available).
- Customer service centre: Visit your nearest AVVNL customer service centre in person to register a complaint.
In addition to finding the relevant information about the AVVNL electricity board you can also complete your AVVNL electricity bill payment.
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Frequently asked questions
Unfortunately, currently AVVNL does not offer online power outage registration. You can report the outage by calling their helpline at 1912 or 1800-180-6565.
Unfortunately, AVVNL currently lacks an online complaint-tracking system. Here is how you can follow up on your complaint:
- Phone: Call the AVVNL helpline number (1912 or 1800-180-6565) again and inquire about the status using your consumer number (if available) as a reference.
- Customer service centre: Visit your nearest AVVNL customer service centre in person. Provide your consumer number and inquire about the status of your complaint related to the power outage.
You can file a complaint with AVVNL in several ways:
- Online: Visit the official AVVNL complaint portal and register your complaint.
- Phone: Call the AVVNL customer care helpline number:1912
- Email: Send an email to ccavvnl@gmail.com.
- Customer Service Centre: Visit your nearest AVVNL customer service centre in person.
There isn't a specific complaint number for online complaints. You need to register your complaint through the AVVNL complaint portal, and you will receive a complaint reference number once your complaint is registered.
When registering a complaint, you typically need to provide the following details:
Consumer Number
Complaint Type
Sub-Category
Contact Information
Description of the Issue
Any Supporting Documents
