DHBVN Complaint: Addressing Electricity Concerns
Dakshin Haryana Bijli Vitran Nigam (DHBVN) is your one-stop shop for all things electricity-related in Haryana.
They are the power distribution company responsible for ensuring a steady flow of electricity to your home or business.
But what happens when the lights go out unexpectedly? Don't fret, DHBVN offers a streamlined process for registering complaints, ensuring your power woes are addressed promptly.
Registering your DHBVN complaint: A simple process
DHBVN offers multiple convenient ways to register your complaint online, making the process hassle-free. Here is a breakdown of your options:
- Toll-free convenience: Pick up your phone and dial 1800-180-4334 (toll-free). A DHBVN customer care representative will be happy to assist you. Clearly explain the issue, provide your consumer account number, and any other relevant details.
- Go online: DHBVN's Consumer Grievance Redressal System (CGRS) portal is your online solution. Visit their official website. If you haven't already, register yourself and proceed to log a complaint. The portal allows you to provide detailed information about your grievance and submit your complaint electronically.
- Mobile app at your fingertips: Download the DHBVN mobile app (available for Android and iOS) and register. Once logged in, navigate to the "Complaint Registration" section and follow the on-screen instructions to submit your complaint with ease.
Alternative ways to register your DHBVN complaint
While the above methods are the most convenient, DHBVN offers additional options:
- Visit a DHBVN customer care centre: Locate your nearest DHBVN customer care centre and visit them in person. A representative will be available to assist you in registering your complaint.
- Written letter (traditional method): While not the fastest option, you can choose to write a formal letter detailing your complaint and mail it to your local DHBVN office.
In addition to finding the relevant information about the DHBVN electricity board, you can also complete your DHBVN electricity bill payment.
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The importance of registering a DHBVN complaint
Whether you are a homeowner facing a sudden power outage or a business owner dealing with voltage fluctuations, uninterrupted electricity is crucial.
A well-functioning complaint registration system is vital for both you and DHBVN. Here's why:
- Faster resolution: By promptly registering your complaint, DHBVN technicians can be dispatched swiftly to investigate the issue and restore power. This minimises disruption to your daily life or business operations.
- Improved service: Your complaint acts as valuable feedback for DHBVN. It helps them identify potential shortcomings in their service delivery and work towards continual improvement.
- Transparency and accountability: The complaint registration process fosters transparency. You can track the progress of your DHBVN complaint and ensure it receives the necessary attention.
Conclusion
By familiarising yourself with DHBVN's complaint registration process, you empower yourself to ensure a swift resolution to any electricity-related issues you encounter. Remember, a timely registered complaint benefits both you and DHBVN, ultimately contributing to a more reliable and efficient power distribution system.
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Frequently asked questions
You can register a complaint about a power outage through any of the methods mentioned above: toll-free number, online registration, mobile app, customer care centre visit, or written letter.
Once you've registered your complaint, you can track its status by logging into the DHBVN CGRS portal using your registered credentials. The portal allows you to view the current status and any updates related to your complaint.
The DHBVN complaint helpline number is 1912 or 1800-180-4334 (Toll Free). You can also contact them via WhatsApp at 8813999708.
DHBVN typically resolves complaints within 4 to 48 hours, depending on the nature of the issue and the area (urban or rural).
Yes, you can track the status of your DHBVN complaint online through their complaint status portal.
If your DHBVN complaint is not resolved, escalate it to the Executive Engineer, then to the Superintending Engineer, and finally to the Consumer Grievance Redressal Forum
