With our host of products such as cards, loans, and deposits, we aim to provide you with a personalised financial solution. However, Bajaj Finance also offers online assistance to help you if you have specific product or service-related queries. If you’re looking for a solution to a specific product or service-related query, you can get quick assistance with our ‘Raise a Request’ facility. This online facility eliminates the hassles of branch visits and helps you to resolve your query in a hassle-free process.
Once you raise a service request with us, our representative will reach out to you within 48 business hours to guide you on further steps to resolve your query.
Our customer support team is dedicated to resolving your query within the dedicated timeline. We try to close your query in as less time as possible. However, in the rare event, if you didn’t receive any response from us within the timeline, you can escalate it.
With this facility, we ensure that none of your queries remain unanswered and you get the required assistance on time.
You can use any of our digital channels – our customer portal – My Account on the web and the app to escalate your raised requests.
Read these simple steps to do a follow-up on open requests using our customer portal on the web.
Click on the ‘Follow-up’ button to visit My Account – Bajaj Finance customer portal.
Enter your registered mobile number and the OTP to sign-in.
Verify your details by entering your date of birth and proceed.
Click on the filter icon and select the ‘Open’ option to view your service requests.
Select the query you want to do a follow-up on.
Click on the ‘Escalate’ option in your request and enter your remarks.
You can also upload the supporting documents if needed and proceed to submit.
If you’re using our app, you can follow these easy steps to follow-up your open query while you are on the go.
Click on the ‘Follow-up’ button on your screen to visit our ‘Help and Support’ section on app.
Go to your service request history and tap on the ‘Open’ option to view all the active service requests.
Select the request you wish to do follow-up on and click on the ‘Escalate’ option.
Enter your remarks and upload supporting documents if required.
Please note that the ‘Escalate’ option is activated only when you don’t receive any response from us within the committed timeline. Once you submit a follow-up request, our representative will connect with you to resolve your query at the earliest. The standard timeline to close the query is up to 48 business hours.
