The Himachal Pradesh State Electricity Board Limited (HPSEB) is the primary electricity distribution company serving millions of residents across Himachal Pradesh, India.

If you encounter issues with your HPSEB electricity bill payment or service, understanding the HPSEB complaint process empowers you to efficiently resolve them and ensure a smooth flow of electricity.

The HPSEB offers various channels for customers to register complaints related to electricity bills, service disruptions, or other concerns. These channels may include:

Online complaint portal: The HPSEB website often provides an online platform where customers can submit complaints.

Mobile app: Some electricity boards have mobile apps that allow customers to report issues and track the status of their complaints.

Customer care hotline: Customers can contact the HPSEB customer care helpline for assistance and to lodge complaints.

Physical offices: Customers can visit HPSEB offices in their area to file complaints in person.

Process of registering a complaint with HPSEB

HPSEB offers multiple user-friendly options for lodging complaints, ensuring a swift response to your electricity woes.

Here is a breakdown of the available methods:

• HPSEB customer care center: For a quick and personalised interaction, visit your nearest HPSEB customer care centre. A customer service representative will assist you in registering your complaint and provide you with a reference number for future reference.
• HPSEB toll-free number: For convenient phone registration, dial HPSEB's toll-free helpline number, 1912, from your phone. Be prepared to provide your consumer number when prompted. The customer service representative will register your HPSEB complaint and give you a reference number.
• Online complaint registration: For added convenience, HPSEB allows online complaint registration through their website. Navigate to the "Consumer Corner" section and locate the "Register Complaint" option. Here, you can fill out an online form with details like your consumer number, address, contact information, and a clear description of the issue. Select the appropriate category for your complaint, such as power outage, meter faults, or billing discrepancies. Once submitted, you'll receive a complaint reference number for future reference.

Why lodging an online HPSEB complaint matters

Taking the initiative to register an online complaint with HPSEB offers several advantages:

• Prompt resolution: By registering a HPSEB complaint, you bring the issue to HPSEB's immediate attention, enabling them to address the problem swiftly. This is particularly crucial during power outages, where a prompt response minimises disruption.
• Improved service delivery: Complaints serve as valuable feedback for HPSEB. This feedback helps them identify areas for improvement and work towards enhancing their overall service quality.
• Detailed record keeping: A registered HPSEB complaint online with a reference number provides a documented record of the issue. This can be helpful if the problem persists or requires further communication with HPSEB.

Steps for lodging HPSEB electricity complaints

Here is a step-by-step guide for registering HPSEB complaints through the different channels:

HPSEB customer care centre:

1. Visit your nearest HPSEB customer care centre.
2. Take a token for registering a complaint.
3. When your turn comes, explain the nature of your complaint clearly to the customer service representative.
4. The representative will register your complaint and provide you with a reference number.

HPSEB toll-free number (1912):

1. Dial 1912 from your phone.
2. Be prepared to provide your consumer number when prompted.
3. Explain the nature of your complaint clearly and concisely to the customer service representative.
4. The representative will register your complaint and provide you with a reference number.

Online complaint registration:

1. Visit the HPSEB website.
2. Locate the "Consumer Corner" section and navigate to "Register Complaint."
3. Fill out the online complaint form with your details and a description of the issue.
4. Select the appropriate complaint category.
5. Submit the form and note down the reference number provided.

 In addition to finding the relevant information about the HPSEBL electricity board, you can also complete your electricity bill payment.

The Bajaj Pay platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Understanding the HPSEB complaint process empowers you to effectively address electricity-related concerns. By choosing the method that best suits your needs and following the outlined steps, you can efficiently register your complaint with HPSEB and ensure a prompt resolution.