Unsure of your electricity board customer care number? We have the answer! Read our guide to find contact details for reporting outages, managing bills, and more.

Know about your electricity board customer care number

Power distribution companies and state electricity boards aim to address power supply complaints effectively through call centers. These centres operate 24/7 and accept customer complaints via multiple channels, including telephone, fax, and email.

To report power supply issues, call the specific helpline number 1912 designated for electricity call centers.

  • Customer complaints are registered promptly and communicated to field personnel for timely resolution.
  • The complaint status is regularly monitored and updated for customer awareness.
  • Call centre personnel can provide information on the status of registered complaints.

India's electricity distribution varies by state. If you are unsure about your board, it is usually mentioned on your electricity bill. A quick online search using your location can also help identify the specific board responsible for your area.

Beyond phone numbers

While phone calls are a common way to reach customer care, some electricity boards offer alternative channels:

  • Online complaint portals: Many boards allow online complaint registration for a more convenient experience.
  • Mobile Apps: Some boards have mobile apps where you can report outages, track bills, and access other services.

In addition to finding the customer care number of your electricity board you can also pay your electricity bills on Bajaj Finserv. The Bajaj Pay platform on Bajaj Finserv makes this feasible providing secure and instant transactions.

Biller 

Helpline Number 

Email 

BSES Rajdhani Electricity Customer Care Number 

19123 

brpl.customercare@relianceada.com 

BESCOM Electricity Customer Care Number 

1912 

bescom@bescom.co.in 

Torrent Power Electricity Customer Care Number 

1800-212-3060 

customercare@torrentpower.com 

UPPCL Electricity Customer Care Number 

1912 

customercare@uppcl.org 

BSES Yamuna Electricity Customer Care Number 

19122 

bypl.customercare@relianceada.com 

APDCL Electricity Customer Care Number 

1912 

support@apdcl.org 

MSEDCL Electricity Customer Care Number 

1800-102-3435 

customercare@mahadiscom.in 

TPDDL Electricity Customer Care Number 

19124 

customercare@tatapower-ddl.com 

CESC Electricity Customer Care Number 

1912 

cescl@rp-sg.in 

MSEB Electricity Customer Care Number 

1912 

- 

Adani Electricity Mumbai Electricity Customer Care Number 

19122 

helpdesk.mumbaielectricity@adani.com 

PSPCL Electricity Customer Care Number 

1912 

1912@pspcl.in 

DHBVN Electricity Customer Care Number 

1912 

customercare@dhbvn.org.in 

TNEB Electricity Customer Care Number 

1912 

customercare@tnebnet.org 

UGVCL Electricity Customer Care Number 

19121 

feedback@ugvcl.com 

PVVNL Electricity Customer Care Number 

1800-180-3002 

feedback.pvvnl@upcl.org 

Bihar Bijli Electricity Customer Care Number 

1912 

support@nbpdcl.in / support@sbpdcl.co.in 

SBPDCL Electricity Customer Care Number 

1912 

support@sbpdcl.co.in 

TPSODL Electricity Customer Care Number 

1800-345-6797 

customercare@tpsouthernodisha.com 

JVVNL Electricity Customer Care Number 

1912 

care@jvvnl.org 

MGVCL Electricity Customer Care Number 

19121 

support.mgvcl@gebmail.com 

DGVCL Electricity Customer Care Number 

19121 

support@dgvcl.com 

UPCL Electricity Customer Care Number 

1800-419-0405 

helpdesk@upcl.org 

WBSEDCL Electricity Customer Care Number 

19121 

customercare@wbsedcl.in 

BEST Mumbai Electricity Customer Care Number 

1912 

help@bestundertaking.com 

CSPDCL Electricity Customer Care Number 

1912 

cspdcl@cseb.gov.in 

UHBVN Electricity Customer Care Number 

1912 

complaints@uhbvn.com 

APEPDCL Electricity Customer Care Number 

1912 

apepdcl@ap.gov.in 

JBVNL Electricity Customer Care Number 

1912 

support@jbvnl.co.in 

Torrent Power Surat Electricity Customer Care Number 

1800-212-3060 

customercare@torrentpower.com 

TSSPDCL Electricity Customer Care Number 

1912 

customerservice@tssouthernpower.com 

KESKO Electricity Customer Care Number 

1912 

kesco@kesco.co.in 

APSPDCL Electricity Customer Care Number 

1912 

customercare@apspdcl.co.in 

PGVCL Electricity Customer Care Number 

19121 

feedback@pgvcl.com 

HESCOM Electricity Customer Care Number 

1912 

hescom@kar.nic.in 

MVVNL Electricity Customer Care Number 

1800-180-0440 

mvvnl@upenergy.in 

DVVNL Electricity Customer Care Number 

1800-180-3023 

support@dvvnl.org 

Torrent Power Ahmedabad Electricity Customer Care Number 

1800-212-3060 

customercare@torrentpower.com 

TANGEDCO Electricity Customer Care Number 

1912 

customercare@tangedco.org 

Haryana Electricity Customer Care Number 

1912 

customercare@dhbvn.org 

PUVVNL Electricity Customer Care Number 

1800-180-5025 

feedback.puvvnl@upcl.org 

MPEZ Electricity Customer Care Number 

1912 

customercare@mpez.co.in 

Torrent Power Bhiwandi Electricity Customer Care Number 

1800-212-3060 

customercare@torrentpower.com 

Maharashtra Electricity Customer Care Number 

1800-102-3435 

customercare@mahadiscom.in 

Torrent Power Agra Electricity Customer Care Number 

1800-212-3060 

customercare@torrentpower.com 

Daman and Diu Electricity Customer Care Number 

1912 

- 

Goa Electricity Customer Care Number 

1912 

- 

MEPDCL Electricity Customer Care Number 

1912 

mepdcl.meghalaya@gmail.com 

Kerala Electricity Customer Care Number 

1912 

info@kseb.in 

Punjab Electricity Customer Care Number 

1912 

1912@pspcl.in 

MEECL Electricity Customer Care Number 

1912 

customercare.meecl@gmail.com 

Torrent Power Gandhinagar Electricity Customer Care Number 

1800-212-3060 

customercare@torrentpower.com 

Torrent Power Dholera SIR Electricity Customer Care Number 

1800-212-3060 

customercare@torrentpower.com 

MPEB Electricity Customer Care Number 

1912 

customercare@mpez.co.in 

MPCZ Electricity Customer Care Number 

1912 

customercare@mpcz.co.in 

Assam Electricity Customer Care Number 

1912 

support@apdcl.org 

HPSEBL Electricity Customer Care Number 

1912 

cmd@hpseb.in 

Dakshinanchal Electricity Customer Care Number 

1800-180-3023 

support@dvvnl.org 

Western Odisha Electricity Customer Care Number 

1912 

- 

MP Poorv Kshetra Electricity Customer Care Number 

1912 

customercare@mpez.co.in 

Madhya Pradesh Electricity Customer Care Number 

1912 

customercare@mpez.co.in 

Gujarat Electricity Customer Care Number 

19121 

feedback@ugvcl.com 

Goa Electricity Customer Care Number 

1912 

- 

Meghalaya Electricity Customer Care Number 

1912 

- 

IPCL Electricity Customer Care Number 

1800-103-8797 

customercare@ipcl.com 

Chandigarh Electricity Customer Care Number 

1912 

ceo@chd.nic.in 

Arunachal Pradesh Electricity Customer Care Number 

1912 

- 

Ajmer Electricity Customer Care Number 

1800-180-6045 

care@avvnl.com 

Rajasthan Electricity Customer Care Number 

1912 

care@jvvnl.org  

Sikkim Electricity Customer Care Number 

1912 

- 

Conclusion

A well-informed consumer is an empowered consumer. By knowing how to find and contact your electricity board's customer care, you can ensure a smoother experience in managing your electricity connection and resolving any issues that might arise.

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Frequently asked questions

What to do if 1912 is not working?

If 1912 is not working, try alternative helpline numbers provided by your electricity board. You can also visit the nearest electricity office or lodge a complaint through the official website or mobile app.

What is the helpline number of electricity in UP?

The Uttar Pradesh electricity helpline number is 1912. For additional assistance, you can also contact 1800-180-8752, which is the toll-free number for UP Power Corporation Limited (UPPCL).

How can I complain about no electricity in Delhi?

To complain about a power outage in Delhi, call the helpline number of your electricity provider (like BSES or TPDDL). You can also lodge a complaint through their mobile app or website.

What is the BSES customer care number Delhi 24X7 toll free?

The BSES 24x7 toll-free customer care number in Delhi is 19123. You can call this number to report issues or seek assistance regarding electricity services.

Who to call for a power outage in my area?

For a power outage in your area, call your electricity provider's helpline (like BSES, TPDDL, or UPPCL). The general helpline number 1912 can also be used to report outages.

How do I complain about a power cut in my area?

To complain about a power cut in your area, contact your local electricity board's customer service number. Nowadays, most electricity boards have apps or online portals where you can log complaints.

How do I write a complaint to the electricity Board?

To write a complaint to the electricity board, start by addressing the electrical department, followed by the problem you are facing. Specify your address, the approximate timing and duration of the power cut, or any other issue.

How do I write a letter about an electrical problem?

When writing a letter about an electrical problem, begin by addressing it to the concerned department or person. Describe the problem in detail, any steps taken to address it, and ask for immediate attention or rectification. Include your contact information.

What is the customer care number of electricity board?

1912 is the toll-free number designated for customer care and helpline regarding your respective electricity connections.

What can I use the customer care number for?

Report power outages, inquire about billing issues, track your connection status, and more!

What if I am facing a power outage?

Call the customer care number and report the outage. Provide details like location and time to expedite resolution.

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