BYJU's is an Indian multinational educational technology company founded in 2011 by Byju Raveendran and Divya Gokulnath. As of April 2023, the company claims to have over 150 million registered students.

BYJU’s operates on a freemium model, offering free access to content limited for 15 days after registration. The app provides educational content for students from classes 1 to 12.

They train for examinations in India such as IIT-JEE, NEET, CAT, IAS, and international tests such as GRE and GMAT. BYJU’s aims to provide quality content and teachers accessible to students anywhere. They have built a community of active self-learners. The company operates on a premium business model, requiring a paid subscription for most content.

Introduction to BYJU’s customer care 

BYJU's is an Indian educational technology company that provides online learning content and services. BYJU's customer care provides a pleasant experience for users. They offer various customer care services, including support via email at support@BYJUs.com.

A complaints resolution portal and a customer centre for queries, feedback, and refund requests are also available. BYJU's has dedicated teams to address customer issues within 24 hours and provide seamless resolution. They encourage customers to route all concerns through their official portals. BYJU's customer care strives to address and resolve customer issues immediately.

Ways to contact BYJU’s customer care

BYJU's, is a leading educational technology company. It offers various channels through which customers can contact their customer care team.

Whether you have a question or concern or need assistance, BYJU's provides convenient options to address your queries promptly.

Toll-free number

BYJU's customer care can be reached at the toll-free number +91 924 133 3666. This number is available for all inquiries, from activation and cancellation to refunds and product-related issues. The customer care team provides efficient and friendly support to ensure a positive user experience.

Live chat

BYJU's website features a live chat option, allowing you to connect with a customer care representative in real-time. This allows you to get immediate answers to your questions and resolve issues efficiently. Simply navigate to the ‘CONTACT US’ section on BYJU’s website to access the live chat functionality.

Email address

For more detailed inquiries or to submit documentation, email BYJU's customer care at support@BYJUs.com. The dedicated support team responds to all emails within 24 hours and provides assistance and guidance.

Social media

BYJU's maintains an active presence on various social media platforms, including Facebook, Twitter, and Instagram. You can contact the customer care team through these channels for general inquiries, feedback, or to share your experiences. The social media team is committed to addressing your concerns and providing helpful information.

Remember, BYJU's customer care is dedicated to ensuring your satisfaction and providing the best possible support. Feel free to utilise any of these channels to connect with the team and get assistance.

Reason to Contact BYJU’s customer care

BYJU's customers may need to contact customer care for various reasons. The issues can be subscription-related, technical problems, content inquiries, and account-related queries.

The customer care team is dedicated to addressing all concerns promptly and efficiently.

Subscription issues

• Inquiries about subscription plans and pricing
• Activation and renewal of subscriptions
• Cancellation and refund requests

Technical problems

• Troubleshooting issues with the BYJU's app or website
• Compatibility concerns with devices or operating systems
• Difficulties accessing content or features

Content inquiries

• Questions about specific learning modules or topics
• Feedback on the quality and relevance of content
• Requests for additional or customised content

Account-related queries

• Updating personal information or contact details
• Resetting passwords or recovering account access
• Inquiries about multiple user profiles or family access

BYJU's customer care provides prompt and efficient support, ensuring a seamless learning experience for all users.

Customers are encouraged to reach out through official channels.  Email, live chat, or toll-free numbers can be used to address their queries promptly.

Conclusion

In conclusion, BYJU's customer care is committed to providing exceptional support to its users, ensuring a seamless learning experience. Available through multiple channels such as phone, email, and live chat, the customer care team is well-equipped to handle inquiries.

Their prompt and knowledgeable assistance helps students and parents navigate the platform efficiently, addressing concerns with professionalism and empathy. BYJU's dedication to high-quality customer service enhances user satisfaction, reinforcing its reputation as a leading educational platform. With BYJU's, users can always rely on robust support to maximise their learning potential.