Benefits of writing to Bajaj Finance
Bajaj Finance Limited is a leading NBFC in India, offering a wide range of financial products, including loans, credit cards, and EMI cards. If you have any concerns or dissatisfaction with our services, please contact us directly before filing a complaint with RBI. We respect our customers' time and strive to respond to all queries within two working days, showcasing our commitment to outstanding customer service.
Here are the advantages of reaching us for grievance redressal
- Faster response
Bajaj Finance Limited is committed to providing timely and efficient customer service. We value your time and prioritise responding to complaints within two working days. Our dedicated team will coordinate with you until a satisfactory resolution is reached. You can always rely on us to address any concerns or queries you may have.
- Multiple ways to initiate a complaint/ grievance
With us, you have different ways to initiate a complaint, which includes our Bajaj Finance customer portal- My Account, IVR, email, etc. Therefore, you can select an option based on your convenience.
As a result of our efficient complaint-handling process, Bajaj Finance Limited is serviced much faster and more efficiently.
- Independent grievance redressal desk and principal nodal officer
- Take up the matter directly
Reaching out to Bajaj Finance Limited directly allows prompt and smooth solutions without unnecessary wait times. This approach lets you address your queries efficiently and experience our customer-centric service, ultimately saving you time.
How can I raise a complaint with Bajaj Finance?
To raise a complaint with Bajaj Finance, you can choose from the following avenues:
- Online portal: Visit the Bajaj Finserv website and log in to the customer portal. Navigate to the 'Customer Service' section, where you can fill out a complaint form detailing your issue. This method is convenient and allows for easy tracking of your complaint status.
- Mobile app: Use the Bajaj Finserv mobile app to raise a complaint. Open the app, go to the 'Service Requests' section, and submit your complaint by selecting the relevant category and describing the issue. This is a quick and efficient way to lodge a complaint on the go.
- Phone: Call Bajaj Finance's customer care helpline to speak directly with a representative. This option is suitable for those who prefer real-time interaction and immediate assistance.
- Email: You can also send an email to the customer care team, clearly outlining your complaint and attaching any relevant documents. This method is useful for providing detailed information and keeping a written record.
- Branch visit: Visit a Bajaj Finance branch in person to raise a complaint. Speaking face-to-face with a representative can sometimes lead to a quicker resolution, especially for complex issues.
Frequently asked questions
Writing to Bajaj Finance can be beneficial as it allows you to directly address your concerns to the company responsible for your financial transactions. In this way, you’ll receive personalised assistance. Also, Bajaj Finance may have more specific information and knowledge about your account and transaction history.
No, writing to Bajaj Finance won’t affect your credit score if you’re addressing concerns and not requesting any changes in your credit history or account details.
You can contact Bajaj Finance through the following ways:
- IVR service- +91 86980 10101
- Email – wecare@bajajfinserv.in
- Visiting the nearest branch
Bajaj Finance can only assist in resolving issues related to transactions made with them. For issues with other financial institutions, it is recommended to contact those institutions directly.
When filing a complaint, include your full name, customer ID or account number, and contact details. Provide a clear description of the issue, along with any relevant transaction details, dates, and supporting documents. The more specific the information, the easier it will be for Bajaj Finance to understand and resolve your complaint.
The typical response time for a complaint with Bajaj Finance varies depending on the complexity of the issue. However, most complaints are acknowledged within 24 hours, and a resolution is usually provided within 7 to 10 working days. For more complicated matters, it may take longer, but you will be kept informed of the progress.
Yes, you can track the status of your complaint with Bajaj Finance. After submitting your complaint online or via the mobile app, you will receive a unique reference number. You can use this number to check the status of your complaint on the website, mobile app, or by contacting customer care directly.
