All about Bajaj Finserv digital customer services

Read our detailed guide to learn more about the DIY (do it yourself) services offered by Bajaj Finance.
All about Bajaj Finserv digital customer services
5 min read
29 August 2023

Bajaj Finance offers a host of financial products that provide you with an end-to-end solution for your financial needs. These products include loans – secured or unsecured, cards, deposits, and more.

Apart from these financial offerings, Bajaj Finance also extends digital services that help you in managing your ongoing relationship with us. These online services eliminate the hassles of branch visits and allow you to manage your ongoing products from the comfort of your home.

You can explore our online services by visiting Bajaj Finance customer portal. Here’s the list of DIY (do it yourself) services offered by Bajaj Finance.

Loan-related services: If you’ve borrowed a loan from us, you can easily manage it on our customer portal. You can make payments towards your loan account, download the statement, or update the mandate in a hassle-free online process.

Investment-related services: If you’ve invested in our fixed deposit, you can renew your FD, download documents, or apply for a TDS waiver without any branch visits.

Card-related services: You can manage your ongoing EMI Network Card or Health EMI Network Card by visiting our customer portal. You can check details, download the statement, or block or unblock your card from the comfort of your home.

Raise a request: If you have any queries related to our products or services, you can use our raise a request facility and get online assistance. Once you submit your service request, our representative will connect with you and help you resolve your concern.

Managing your profile: Updating your personal and contact details such as PAN, date of birth, mobile number, and address is easy. You can use our online customer services and update your details in an end-to-end online process.

Pre-approved offers: Bajaj Finance offers a range of personalised offers on cards, loans and more. You can check these offers easily and apply online in just a few clicks.

You can explore all these DIY services by visiting Bajaj Finance customer portal. Follow these simple steps to sign-in and start using online Bajaj Finserv services.

  • Click on the ‘Sign-in’ button on this page to visit our customer portal.
  • Enter your registered mobile number and the OTP to sign-in.
  • If you’re an existing customer, you’ll be asked to verify your details by entering your date of birth.
  • Once you complete the verification, you can proceed and start using our digital customer services.

Sign-in

You can also explore these Bajaj Finserv services by using our app. Visit the Play Store or the App Store to download the Bajaj Finserv app today.

Frequently asked questions

How do I check my loan status? 

If you’ve borrowed a loan from Bajaj Finance, you can check its status – whether it’s active or closed in a few clicks. Follow these simple steps to check your loan status.

  • Click on the ‘Check your loan status’ text below to go to our customer portal.
  • Enter your registered mobile number and the OTP to sign-in.
  • Verify your details by entering your date of birth and proceed.
  • Select the loan account for which you want to view the status.
  • Find the status of your loan – active or closed and other details such as loan amount, tenure, and EMI amount.

Check your loan status

How can I increase my Bajaj Finserv EMI Network Card limit? 

If you have an active EMI Network Card and you need to increase your loan limit, you can do it online by visiting My Account. However, you can increase your loan limit only if you’re eligible for an offer.

Follow these simple steps to increase your card limit.

  • Visit our customer portal – My Account by clicking on the ‘Increase your card limit’ option below.
  • Enter your registered mobile number and the OTP to sign-in.
  • Complete the verification by entering your date of birth and proceed.
  • Select the card from the ‘My Relations’ section.
  • Click on the ‘Increase Limit’ option within ‘Quick Actions’.
  • Check your new limit and proceed to avail.

Increase your card limit

Please note that you’ll be asked to pay an additional fee to avail of this new limit.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.