All about Bajaj Finserv digital channels for customer services

Explore our online customer services available on our app and the customer portal – My Account.
All about Bajaj Finserv digital channels for customer services
5 min read
04 August 2023

Bajaj Finance offers end-to-end financial solutions with its range of products such as loans, cards, deposits and more. Apart from offering these products, Bajaj Finance also extends customer support services to its existing customers. These hosts of self-service options allow you to manage your ongoing products easily eliminating the hassles of branch visits.

Bajaj Finance provides digital customer services through the customer portal – My Account and the app.

My Account – Bajaj Finance customer portal is a feature-rich digital platform for do-it-yourself (DIY) services. These self-service options enable customers to effortlessly manage their ongoing loans, fixed deposits, and more.

Customers can access a range of self-service options. These include, checking loan details, managing repayment, and more. Our customer portal also allows you to download your loan or deposit-related documents. Customers can also explore personalised pre-approved offers on cards, loans and more. Our raise a request facility allows customers to get online assistance in case of any issue. Once the request is raised, our customer care associate will reach out within 48 business hours.

Follow these simple steps to sign-in to our customer portal

  •  Click on the ‘Sign-in to My Account’ text given below to visit our customer portal.
  •  Enter your registered mobile number and click on ‘Get OTP’.
  • Submit your OTP received on your registered mobile number,
  • Enter your date of birth to verify your details.

Sign-in to My Account

Customers can also enhance their borrowing experience by using the Bajaj Finserv app. Our app offers a wide range of features such as managing your ongoing relations, checking pre-approved offers, or making bill payments. You can also part-prepay your loan or make an advance EMI payment using Bajaj Finserv app. This app helps you with online Bajaj Finserv services, ensuring a seamless and secure experience.

Follow these steps to download the Bajaj Finserv app

  • Visit App Store/ Play Store to download the Bajaj Finserv app.
  • Enter your mobile number and OTP to log in to the app.

Download our app

With these digital channels, Bajaj Finance makes it easier for the customers to avail of their products and services from the comfort of your home. You can visit our customer portal – My Account or download our app to use our digital customer services.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.