Aadhaar Card Customer Care Number

The Unique Identification Authority of India (UIDAI) offers vital services cantered around Aadhaar, India's unique identification number system. Through UIDAI, citizens can obtain Aadhaar cards, which serve as a crucial identity document for accessing various government and private services. UIDAI facilitates enrollment, updates, and corrections of Aadhaar details, ensuring accuracy and security of personal information. Additionally, UIDAI manages Aadhaar authentication services, enabling seamless verification for individuals across diverse sectors like banking, telecommunications, and government schemes. With a focus on inclusivity and efficiency, UIDAI continually strives to enhance its services, empowering millions of Indians with a reliable and universally recognised identification system.

UIDAI's customer care services provide assistance for Aadhaar-related queries and issues. They offer support through various channels like phone, email, and online chat, ensuring accessibility to all users. Trained professionals address concerns promptly, guiding individuals through enrollment, updates, authentication, and other Aadhaar-related processes with efficiency and reliability.

Aadhaar Grievance Redressal

The Unique Identification Authority of India (UIDAI) has established a comprehensive grievance redressal mechanism for residents’ queries and concerns related to Aadhaar enrollment, updation, and other services. Residents can lodge grievances through various channels, including phone, email, chat, letter, and the web portal. To expedite complaint resolution, residents should keep their EID/URN/SRN handy. Here are the key channels for grievance resolution:

1. Toll-Free Number (1947): The UIDAI contact center provides self-service IVRS and resident support executive assistance in 12 languages. Services include checking enrollment or update status, verifying Aadhaar numbers, and more.
2. Chatbot (Aadhaar Mitra): An AI-based chatbot available on the official UIDAI website aims to enhance residents’ experience by addressing queries.

For detailed information, visit the UIDAI Grievance Redressal page.

How to file a complaint online through UIDAI Grievance Redressal

To file a complaint online through UIDAI Grievance Redressal, follow these steps:

1. Visit the official UIDAI portal
2. Navigate to ‘Contact and Support’ in the main menu
3. Click on the ‘File a Complaint’ option under the ‘Grievances Redressal Mechanism’ section
4. You will be redirected to a new page
5. Navigate to ‘Grievance and Feedback’
6. Enter your personal details, including your Enrolment ID (EID), the time of enrolment, your feedback along with the supporting documents

Remember to keep your EID/URN/SRN handy for quicker complaint resolution. UIDAI provides multiple channels for grievance redressal, including the toll-free number 1947 and the AI-based chatbot Aadhaar Mitra available on the official UIDAI website.

UIDAI regional offices