UPI customer care number
UPI (Unified Payments Interface) is a digital payment system in India, regulated by the National Payments Corporation of India (NPCI). The UPI customer care number is a helpline number established for users to contact the NPCI in case of any grievances or queries related to UPI transactions. The UPI customer care number is toll-free and can be accessed from anywhere in India. UPI users can dial 24x7 the NPCI's toll-free customer care number at 1800 102 5624 to seek assistance for any UPI related issues. NPCI also provides assistance through an email support system, and users can write to upihelp@npci.org.in to report any grievances or give feedback.
Steps to file a complaint regarding fraudulent UPI transactions
In case of any issues with a UPI (Unified Payments Interface) transaction, a user has to follow a few steps to file a complaint.
First, report the problem to the bank or payment application through which the transaction was made. Explain the issue and provide relevant details like the transaction reference ID, amount transferred, date and time of transaction, and account details.
Next, lodge a complaint with the National Payments Corporation of India (NPCI). This can be done by registering the details on their website or emailing them at upihelp@npci.org.in.
If required, file an FIR with the local police station. Provide them with all the transaction details and evidence to support your claim.
By following these steps, users can file a UPI complaint and get the assistance they need for a resolution.
How UPI transactions are better compared to other payment systems
UPI (Unified Payments Interface) is a digital payments system in India that has revolutionised the way payments are made. Here are some ways in which UPI is better than other payment systems:
- Faster transactions: UPI enables instant money transfer between bank accounts, which is faster than other modes of payment.
- Secure: UPI transactions are highly secure and user data is encrypted to prevent fraud and cybercrime.
- Easy to use: UPI transactions require only a few clicks and can be done through a smartphone, making it easier to use than other payment systems.
- Convenient: UPI is available 24/7 and can be accessed from anywhere, making it convenient for users.
- No additional charges: UPI transactions are free or have a nominal transaction fee, unlike other payment systems which charge additional fees.
- Interoperable: UPI is interoperable with other UPI-based apps and supports QR code payments, making it more flexible and compatible with other payment systems.
Now, you can do UPI transactions with enhanced security and convenience via the Bajaj Finserv BBPS Platform.
UPI apps like Bajaj Finserv are designed in a way that requires strong two-factor authentication to make sure that the users are safe from digital fraud. The Bajaj Pay UPI offered by Bajaj Finserv is undoubtedly the safest and most secure service. We ensure that our customers stay safe from financial fraud.
What information should be provided when registering UPI complaint?
To ensure a smooth resolution of your UPI complaint, gather this information beforehand:
- Registered mobile number: Linked to your UPI account.
- Transaction details: Date, time, amount, and transaction ID (reference number).
- Issue description: Clearly explain the problem (failed transaction, incorrect amount debited, etc.).
- Beneficiary details: Name and virtual payment address (VPA) of the intended recipient.
- Screenshots: Add screenshots of error messages or transaction details for better clarification.
- Bank complaint date: If you already contacted your bank, include the date.
Conclusion
Understanding UPI customer care options empowers you to address any issues that might arise while using this convenient digital payment method. Remember the key takeaways:
- Multiple channels: You can reach UPI customer care through toll-free numbers, dedicated apps, or by contacting your bank's customer support.
- Information gathering: Before reaching out, gather details like your registered mobile number, transaction details, and a clear description of the problem.
- Additional resources: Explore online resources and FAQs provided by UPI or your bank for troubleshooting tips.
By utilising these resources and staying informed, you can ensure a smooth and hassle-free UPI experience.
