Facing a power outage or have billing questions for TATA Power? We can help! This guide covers finding their customer care number, reporting issues, and more.

TATA Power electricity board customer care number

Tata Power is a household name in Mumbai, serving as the city's primary electricity provider. But it is more than just a utility company; it is a key player in shaping the city's energy landscape with a strong focus on sustainability.

Tata Power customer care numbers

General toll-free number:

  • Dial 1-800-209-5161 for assistance, available 24/7.

Specific numbers for different regions:

  • For Mumbai: Call 1912 or 022-43556161 between 9 AM and 5 PM.
  • For Delhi: Reach out at 1800 286 7867, accessible 24/7. 

Complaining about Tata Power electricity bill

1. Call customer care:

  • Contact the relevant phone number as mentioned above.
  • Clearly explain the issue and provide your account details.
  • Request a reference number for your complaint.

2. Email customer care:

  • Send an email to customercare@tatapower.com or use the online complaint form:
  • Attach copies of your bill and relevant documents.
  • Clearly state the problem and your desired resolution.

3. Visit a customer service centre:

  • Locate your nearest Tata Power customer service centre:
  • Explain the issue in person, providing your account details.
  • Ensure you receive a written acknowledgement of your complaint.

In addition to finding the relevant information about TATA Power electricity board you can also complete your light bill payment.

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How to raise complaint against TATA Power Electricity Board online

To raise a complaint against TATA Power Electricity Board online, follow these steps:

  1. Visit the official TATA Power website: tatapower.com.
  2. Navigate to the "Customer Support" or "Helpdesk" section.
  3. Click on "Lodge a Complaint" or "Grievance Redressal."
  4. Fill out the complaint form with your details, including the consumer number, contact information, and a description of the issue.
  5. Submit the form to generate a complaint reference number.

Alternatively, you can use the TATA Power mobile app:

  1. Open the app and log in.
  2. Go to "Support" and select "Raise a Complaint" to submit your issue online.

About TATA Power Electricity bill payment

TATA Power ensures that its customers may effectively manage their payments by providing a variety of easy ways for them to pay their electricity bills. Online payments can be made using the TATA Power website, mobile app, or third-party payment processors like Google Pay, Amazon Pay, and Paytm. Customers can also opt for more conventional approaches, such as going to TATA Power centres or approved banks. Auto-debit services are also supported by the business for convenient payments. Instant payment confirmations are available on TATA Power's digital platforms, and users can read and download bills with ease, making the process easy and convenient for them.

Conclusion

TATA Power prioritises customer satisfaction by offering multiple avenues to connect and receive prompt assistance. Whether you choose the online portal or the customer care hotline, their dedicated team is committed to resolving your electricity concerns efficiently.

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Frequently asked questions

How can I register a complaint with Tata Power?

You can register a complaint with Tata Power by calling their toll-free number 1800 2 12345, using their mobile app, or visiting their nearest customer service center.

What information will I need to provide when registering a complaint?

You will need to provide your account number, contact information, and a clear description of the issue you are facing.

How long will it take for my complaint to be resolved?

The resolution time for complaints will vary depending on the nature of the issue. Tata Power aims to resolve most complaints within a specific timeframe.

How can I complain about electricity in Delhi?

You can use the helpline number or official website of your respective power supplier to file a complaint regarding electricity in Delhi. For example, Tata Power DDL, BSES Yamuna, and BSES Rajdhani all have specific customer service numbers. Additionally, you can email them or use their mobile apps. Additionally, customers can file complaints regarding billing, electricity delivery, and other concerns using the grievance redressal portal offered by the Delhi Electricity Regulatory Commission (DERC).

What is the helpline of power cuts in Delhi?

Depending on the electrical provider, different helplines in Delhi can be used to report power outages. The helpline number for consumers of BSES Rajdhani and BSES Yamuna is 19123. Customers of Tata Power DDL can report outages by contacting 19124. Customers can contact these helplines around-the-clock for assistance with complaints about power outages and other electricity-related problems. For quicker fixes, customers can also report power outages via the websites or mobile apps of the providers.

How to update mobile numbers in Tata Power DDL?

Use the Tata Power DDL smartphone app or official website to update your mobile number. To update your mobile number, go to the profile or account settings area of your account after logging in using your CA number and password. Proceed with the verification process after entering the new mobile number. To change your information, you can also visit the closest Tata Power DDL customer service centre or call the customer care helpline at 19124.

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