Pocket FM's customer care provides round-the-clock support to ensure users' queries and issues are promptly addressed. Accessible through email, phone, and the in-app support feature, the team assists with account management, subscription inquiries, and technical issues.
Pocket FM Customer Care
Pocket FM is an Indian audio streaming platform that offers a wide range of podcasts, audiobooks, and other audio content. The company was founded in 2019 and is headquartered in Bengaluru, India.
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Introduction to Pocket FM customer care
Pocket FM's customer care services are designed to provide efficient and responsive support to its users. The platform offers multiple channels for users to reach out. That includes email addresses for various inquiries such as account-related concerns, legal matters, security issues, and more.
The customer care team aims to address user queries and concerns in a timely and effective manner. It ensures a seamless experience for Pocket FM's growing user base. The platform's commitment to user satisfaction is evident in its efforts to maintain open communication and provide assistance to its customers.
Ways to contact Pocket FM customer care
Pocket FM offers multiple channels for customers to reach their customer care team. Customers can contact their primary phone number and the most commonly used email addresses.
Customers can also contact the company through their legal and grievances email addresses. Pocket FM advises customers to never engage with phone numbers claiming to be their support team. As they only provide assistance through the app or email.
1. Toll-free number
Pocket FM does not have a toll-free customer service number. The company's main customer service phone number is +91 832 940 7172. Pocket FM offers multiple channels for customers to reach their customer care team. This includes dedicated email addresses for various inquiries such as account-related concerns, legal matters, and security issues.
2. Email address
Pocket FM provides several email addresses for customers to reach their customer care team. The most commonly used email addresses are care@pocketfm.com and care@pocketfm.in. Customers can also contact the company through their legal and grievances email addresses at legal@pocketfm.com and grievances@pocketfm.com. These email addresses allow customers to submit inquiries, report issues, and seek assistance from Pocket FM's customer service team.
3. Social media
Pocket FM maintains an active presence on various social media platforms, including Facebook, Twitter, and Instagram. Customers can reach out to the company through these channels to seek assistance, provide feedback, or stay updated on the latest developments. The social media team at Pocket FM aims to respond to customer inquiries and address concerns in a timely manner.
Reason to Contact Pocket FM customer care
Customers may need to contact Pocket FM's customer care for various reasons. These include as account-related issues, payment problems, or to seek information about the platform's services. Customers often cite difficulties logging in, concerns about locked content, and issues with the app's functionality.
Pocket FM advises users to never engage with phone numbers claiming to be their support team. As the company only provides assistance through the app or email. Customers can reach out to Pocket FM's customer care team through phone. They can also contact them via email. Additionally, social media channels are available to address their queries and concerns.
1. Subscription issues
Customers may need to contact Pocket FM's customer care team to address subscription-related issues. These can include problems with activating, renewing, or cancelling their subscriptions. The customer care team is equipped to assist users in resolving any subscription-related problems they may encounter. This ensures a seamless experience with the audio streaming platform.
2. Technical problems
Customers experiencing technical issues with the Pocket FM app or website can reach out to the customer care team for assistance. These issues may include problems with audio playback, content downloads, or app crashes. The customer care team is dedicated to troubleshooting and resolving technical problems to provide a smooth user experience.
3. Account-related queries
Pocket FM customers can contact the customer care team for assistance with account-related queries. These include password resets, profile updates, or account deactivation. Customers often cite difficulties logging in, concerns about locked content, and issues with the app's functionality.
4. Content inquiries
Customers may need to reach out to Pocket FM's customer care team for inquiries related to the platform's content offerings. This could include questions about the availability of specific podcasts, audiobooks, or other audio content. It could also involve concerns about the quality or suitability of the available content. The customer care team is equipped to address these types of inquiries and provide guidance to users.
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Conclusion
In conclusion, Pocket FM's customer care is dedicated to providing efficient and responsive support to its users. With 24/7 availability, the customer care team ensures that queries and issues are resolved promptly. Users can contact Pocket FM through multiple channels, including email, phone, and the in-app support feature.
The team is knowledgeable and ready to assist with account management, subscription inquiries, and technical support. Pocket FM's commitment to excellent customer service helps enhance the overall user experience, ensuring that listeners can enjoy uninterrupted access. With Pocket FM, users are always just a call or message away from help.
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Frequently asked questions
Pocket FM does not currently offer live chat support for users. However, they provide email support and a comprehensive help center for assistance.
To report a technical issue on the Pocket FM app, go to the app’s settings, select ‘Help and Support,’ and follow the instructions to submit your issue.
If you encounter issues with your subscription renewal, contact Pocket FM’s support team via email or through the app’s help section for prompt assistance.
Pocket FM does not offer WhatsApp support. However, you can reach out to them in the following ways. Phone number +91 832 940 7172, email addresses care@pocketfm.com and care@pocketfm.in . You can also reach out to them on social media platforms like Facebook, Twitter, and Instagram.
To update your contact information with Pocket FM customer care, you can write to them at care@pocketfm.in. Provide your current and updated contact details, including email address and phone number. The customer care team will endeavour to process your request within 72 hours of receiving your communication.
If you miss the due date for your Pocket FM subscription payment, the company reserves the right to suspend your subscription plan. The company may also terminate your subscription plan. Pocket FM will automatically start billing for your selected subscription plan and any add-ons at the end of the free trial period, if applicable. You must cancel before the trial ends to avoid charges.
Pocket FM's customer care office hours are from 10:00 AM (IST) onwards. Customers can reach out to Pocket FM's customer care team during office hours through the available channels. These channels include phone, email, and social media to address their queries and concerns.
