How to Contact Jio Broadband Customer Care

Know about Jio Broadband helpline numbers and learn how to register complaints efficiently with the customer support guide.
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How to Contact Jio Broadband Customer Care
4 mins read
20 Feb 2024

Here is what you need to know about contacting Jio Fiber customer support:

How to register a complaint

Phone numbers:

  • Mobile: 7000770007 (Toll-free)
  • Jio Broadband Customer Care: 1800-889-9933 (Toll-free)

MyJio app:

  • Open the MyJio app.
  • Select the ‘FIBER’ tab.
  • Click on ‘JIOCARE’ at the bottom.
  • Select ‘RUN DIAGNOSTICS.’
  • Choose the features that you are experiencing trouble with and click ‘RUN DIAGNOSTICS.’
  • Follow the on-screen instructions to register your complaint.

Whatsapp:

  • Send ‘HELLO’ to 70008-70008 on WhatsApp.

Talking with an agent:

  • While calling, press ‘9’ during the automated prompts.
  • On the MyJio app, after running diagnostics, select ‘TALK TO AGENT.’
  • On WhatsApp, after sending ‘HELLO,’ follow the prompts and choose the option to connect with a live agent.

For assistance with Jio Fiber services, dial the customer care number of Jio Fiber at 1800-896-9999 for 24/7 support. Facing issues with your broadband connection? Use the Jio broadband complaint number at 198 to report problems like slow internet or billing disputes. Jio ensures seamless connectivity and prompt resolutions through its dedicated helpline. Whether it's installation, troubleshooting, or general inquiries, Jio's customer care team is ready to assist you efficiently.

How To Apply for Jio Fiber Connection

Through Jio App:

  1. Install MyJio App
  2. Login using your Mobile No.
  3. Click on Top Left of the app. Tap on Jio Fiber.
  4. Then, Enter Personal Details. Name & Mobile No.
  5. Submit Your Details. Then You will get the call from their representatives.
  6. Track your order by entering order reference number/CAF number/Service ID

Through Website:

  1. Visit the official Jio Fiber website
  2. Enter your Name, Mobile Numbe & Click "Generate OTP".
  3. Enter "OTP" received on our mobile No. & click "VERIFY OTP".
  4. Enter your Address where you need Jiofiber Connection.
  5. Click on "SUBMIT".

Can I contact Jio fiber broadband customer support via email?

No, Jio Fiber currently does not offer email support for customer complaints. However, you have the options mentioned above to register your complaint and speak with a live representative.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

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Frequently asked questions

How can I contact Jio Fiber customer care?

You can contact Jio Fiber customer care via their toll-free number 1800-896-9999, available 24/7. Alternatively, use the MyJio app or visit the Jio Support page for assistance.

What is the customer care number for Jio broadband?

For Jio broadband, dial 198 (complaints) or 199 (general queries) from your Jio number. Non-Jio users can call 1800-889-9999 for support.

How do I raise a complaint with Jio Fiber customer care?

Raise complaints through the MyJio app by selecting the "Fiber" tab, running diagnostics, and submitting a service request. Alternatively, call 198 or 1800-896-9999.

How can I check the status of my complaint with Jio Fiber customer care?

Track your complaint status in the MyJio app under the "JioCare" section. You can also contact customer care for updates.

Is there an email ID to contact Jio Fiber customer care?

Yes, you can email Jio Fiber customer care at care@jio.com for assistance with queries or complaints.

How do I resolve slow internet speed with Jio broadband?

To resolve slow speeds, restart your device, check data balance, update APN settings, or relocate for better signals. Use the MyJio app to run diagnostics or contact customer care.

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