IDBI Bank, a prominent financial institution in India, offers a range of credit cards to meet the diverse needs of its customers.

However, like any financial product, credit cards can sometimes lead to queries, concerns, or issues. That is where IDBI’s customer care services come into play.

In this article, we will explore various aspects of IDBI Credit Card customer care, including contact numbers, email addresses, and grievance redressal procedures. We will also discuss how the Bajaj Finserv BBPS Platform doing credit card payment a breeze.

IDBI credit card customer care number

If you have questions related to your IDBI credit card, the customer care helpline is your first point of contact.

You can reach out to IDBI Bank through the following numbers:

• Toll-free customer care number: Dial 1800 425 7600 (available 24x7)
• Non-Toll-Free Customer Care Number: Call +91 22 6693 7000 (available 24x7)

IDBI email address

Prefer written communication? You can email your queries or concerns to IDBI Bank.

Here is the official email address:

• Email: Send your emails to customercare@idbi.co.in

IDBI 24x7 credit card customer care numbers (state-wise & city-wise)

IDBI Bank provides state-wise and city-wise helpline numbers for localised assistance.

Here are some key numbers:

• Mumbai: Dial 022 6693 7000
• Delhi: Call 011 3366 7777
• Chennai: Reach out to 044 3366 7777
• For other cities, refer to the official IDBI Bank website for specific contact details.

IDBI Credit Card Enquiries

Have questions about your credit card statement, transactions, or rewards?

The customer care team can assist you with:

• Billing queries: Clarify any doubts related to your credit card bill.
• Transaction disputes: Report unauthorized transactions or discrepancies.
• Reward points: Understand how to redeem your reward points effectively.

IDBI credit card international helpline number

Traveling abroad? Keep the international helpline number handy:

International helpline: Call +91 22 6693 7000

IDBI credit card grievance redressal

IDBI Bank takes customer grievances seriously. If you are dissatisfied with any aspect of your credit card experience, follow these steps:

1. Step 1: Contact the customer care helpline.
2. Step 2: If the issue remains unresolved, escalate it to the nodal officer.
3. Step 3: If needed, approach the Banking Ombudsman.

IDBI nodal office contact details

The nodal officer acts as a bridge between customers and the bank.

Here are the contact details:

• Email: nodalofficer@idbi.co.in
• Phone: +91 22 6693 7000

Write to IDBI Bank

For formal written communication, you can write to IDBI Bank at the following address:

Postal address: IDBI Bank Ltd. Customer Care Center, IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai – 400005

Remember to keep your credit card details handy when contacting customer care for a smoother experience.

Now, you can make your IDBI Bank credit card payment without any hassle on the Bajaj Finserv BBPS Platform. Simply log on to the website and pay your credit card bills with convenience and security.