In today's digital era, keeping your contact information up to date is crucial, especially when it comes to services like FASTag, which relies on your mobile number for notifications and account management.

Changing your registered mobile number on your FASTag account ensures you continue to receive important alerts about toll transactions, balance updates, and more.
Here is a guide on how to update the mobile number linked to your FASTag account.

How do you change the mobile number linked to FASTag online

Changing the mobile number linked to your FASTag online is a convenient and straightforward process. Here are the steps to follow:

Log in to your FASTag account: Visit the customer portal of your FASTag issuer bank and log in using your credentials.

Navigate to profile settings: Go to the 'Profile' or 'My Account' section within the portal.

Update mobile number: Select the option to edit or update your mobile number. Enter the new mobile number you want to link to your FASTag account.

Upload required documents: You may need to upload certain documents for verification, such as your PAN card, Aadhaar card, or driving license.

Submit and verify: After entering the new mobile number and uploading the necessary documents, click 'Submit'. You will receive an OTP (One-Time Password) on your new mobile number. Enter this OTP to verify the update.

Confirmation: Once the verification is complete, you will receive a confirmation message on your new mobile number, indicating that the update was successful.

How do you change the mobile number linked to FASTag offline

If you prefer to update your FASTag registered mobile number offline, you can do so by following these steps:

1. Visit the bank branch: Go to the nearest branch of the bank that issued your FASTag.
2. Request a mobile number update form: Ask for a 'mobile number update' form at the customer service desk.
3. Fill out the form: Complete the form with the necessary details, including your new mobile number and other required information.
4. Submit the form and documents: Submit the filled-out form along with a copy of your identification proof, such as an Aadhaar card, PAN card, or driving license.
5. Verification: The bank representative will verify your details and process the request.
6. Receive confirmation: Once the update is processed, you will receive a confirmation message on your new mobile number.

Steps to change FASTag mobile number

1. Contact customer service: The first step is to contact the customer service of your FASTag issuer. This can be done via their customer care number, email, or official website.
2. Verification process: Be prepared to verify your identity. This may involve answering security questions or providing details from your FASTag account.
3. Submit Request for Mobile Number Change: Once your identity is verified, you can submit a request to change the registered mobile number. You may need to fill out a form or simply provide the new mobile number to the customer service representative.
4. Confirmation: After your request has been processed, you will receive a confirmation message with your new mobile number. This message will confirm that the number has been successfully updated in the FASTag system.

Documents required when applying for mobile updation of your FASTag

• A duly filled mobile number update form (if required by your FASTag provider).
• A government-issued ID proof that verifies the new mobile number.
• Your FASTag account details for verification purposes.

Things to keep in mind when changing your FASTag mobile number

• Ensure that the new mobile number is active and can receive SMS notifications.
• Update your mobile number across all relevant platforms to ensure consistency.
• Keep your FASTag account details and ID proofs handy to facilitate a smooth update process.

Why is changing your FASTag mobile number important?

Updating your FASTag mobile number is crucial for several reasons:

1. Receive important notifications: Your registered mobile number is used to send important notifications, such as balance updates, transaction alerts, and low balance warnings. Keeping your number updated ensures you don’t miss any critical information.
2. Security and fraud prevention: An outdated mobile number can pose a security risk. If your number is compromised or no longer in use, you might not receive alerts about unauthorized transactions, making it harder to detect and prevent fraud.
3. Ease of account management: Many FASTag services, including balance checks and account management, rely on OTP (One-Time Password) verification sent to your registered mobile number. An updated number ensures you can seamlessly manage your account without any interruptions.
4. Customer support: In case you need assistance or face issues with your FASTag, customer support will use your registered mobile number to verify your identity and provide help. An updated number ensures smooth communication with support teams.
5. Compliance with regulations: Some FASTag issuers require your contact information to be current as part of their compliance policies. Keeping your mobile number updated helps you stay compliant with these regulations.

By ensuring your FASTag mobile number is current, you can maintain the security of your account, receive timely notifications, and manage your FASTag services efficiently.