Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with MPEZ electricity board.

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Step-by-step guide: Registering a complaint with the MPEZ electricity board

The Madhya Pradesh Poorv Kshetra Vidyut Vitaran Company Limited (MP discom) or MPEZ is responsible for electricity distribution in several districts of Madhya Pradesh. If you are facing power outages, billing problems, or meter malfunctions within their service area, registering a complaint with MPEZ ensures a swift resolution.

This guide equips you with the knowledge to navigate the MPEZ complaint process effectively.

Why file an MPEZ complaint

A reliable electricity supply is vital for our daily lives. By registering a complaint, you bring attention to the issue and expedite its rectification. MPEZ prioritises customer concerns, and a documented complaint ensures your issues are addressed efficiently.

Steps for registering MPEZ electricity complaints

1. Toll-free number:

  • Dial the MPEZ customer care helpline number: 1912. This 24/7 service allows you to report outages, billing issues, or other concerns.

2. Online complaint registration:

  • Visit the MPEZ website.
  • Navigate to the ‘CONSUMER SERVICES’ section. Look for a link titled ‘REGISTER COMPLAINT’ or similar.
  • You will likely need to register for an account or provide your consumer details to proceed.
  • Clearly describe the issue, including the date, time, and any relevant details, such as meter readings or error codes (if applicable).

3. Mobile app:

  • MPEZ might have a mobile app for various services, including complaint registration. Check the MPEZ website or app stores to see if such an app exists.

Alternative ways to register complaints with MPEZ

1. Visit a customer service centre:

  • Visit your nearest MPEZ customer service centre in person. Speak to a representative and register your complaint.

2. Write a letter:

  • While less convenient, you can submit a written complaint on plain paper addressed to your local MPEZ office. Explain the issue in detail and include supporting documents (copies of bills, etc.) if applicable.

In addition to finding the relevant information about the MPEZ electricity board you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By following these steps and exploring the available options, you can effectively register a complaint with MPEZ. Remember, a documented complaint holds them accountable and helps ensure a smooth flow of electricity in your area.

Disclaimer

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Frequently asked questions

How do I register a complaint about a power outage with MPEZ?

Here's how to register a complaint about a power outage with MPEZ:

  • Phone: This is the fastest and most reliable option. Dial the MPEZ customer care helpline number: 1912. It is a 24/7 service, so you can report the outage anytime. Inform the customer service representative about the following details:
    • Date and time of the outage
    • Your location or consumer number (for reference)
    • Any additional observations (e.g., if there was a spark or loud noise before the outage)
  • Mobile app: While MPEZ does not explicitly mention a mobile app for complaints on their website, it is worth checking app stores for any official MPEZ apps that might offer outage reporting functionality.
  • Social media: You can try reaching out to MPEZ on their social media platforms (Twitter, Facebook) to report a power outage. However, this might not be the most efficient way to track the resolution.
How can I track the status of my MPEZ Complaint?

Unfortunately, MPEZ does not currently offer online complaint status tracking. Here is how you can follow up on your complaint:

  • Phone: Call the MPEZ helpline number (1912) again and inquire about your complaint using your consumer number as a reference.
  • Customer service centre: Visit your nearest MPEZ customer service centre and inquire about the status in person. Provide your consumer number for reference.

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