Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast. This guide simplifies registering a complaint with SBPDCL electricity board.

SBPDCL Complaint Process: An Overview

Having a smooth and uninterrupted electricity supply is vital. However, power outages, billing issues, or meter problems can sometimes disrupt your routine. Knowing the process for registering a SBPDCL complaint (South Bihar Power Distribution Company Limited) can help you get a swift resolution.

Why you need to know the SBPDCL complaint process

A prompt complaint helps SBPDCL identify and address issues efficiently. Here's why understanding the SBPDCL complaint process is important:

  • Faster resolution: Timely registration ensures your problem receives attention and gets rectified quicker.
  • Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the issue effectively.
  • Improved services: By voicing your concerns, you contribute to better service delivery by SBPDCL.

Steps for SBPDCL electricity complaints registration online

SBPDCL offers multiple ways to register complaints.

Here is a breakdown of each method:

  • Toll-free number: Call 1912 to speak with a customer service representative and register your complaint verbally.

  • Online portal: Visit SBPDCL's website (https://sbpdcl.co.in/frmGrievances.aspx) and navigate to the "Online Complaint Registration System" to submit your complaint electronically.

  • SBPDCL Suvidha App: Download the "SUVIDHA" app from the App Store or Google Play Store. Register and use the app to lodge complaints conveniently.

  • Email: While not the most common method, you can email your complaint to gmhrsbpdclvill@gmail.com. However, a reference number for online tracking might not be available in this case.

Remember: When registering your SBPDCL online complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes for faster resolution.

Alternative ways to register complaints with SBPDCL

  • Customer care centres: Visit your nearest SBPDCL customer care centre and speak to a representative directly.
  • Social media: To reach SBPDCL via social media, you can connect with the utility through their official X account with the handle @seva_sbpdcl.

In addition to finding the relevant information about the SBPDCL electricity board, you can also complete your electricity bill payment.

The Bajaj Pay platform on Bajaj Finserv allows users to pay SBPDCL bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By understanding the SBPDCL complaint process and choosing the most suitable method for your situation, you can ensure a swift resolution to your electricity-related concerns. Remember, a timely complaint goes a long way in ensuring a smooth and uninterrupted power supply.

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Frequently asked questions

How do I contact SBPDCL by email?

To contact SBPDCL (South Bihar Power Distribution Company Limited) by email, you can use their official email address for customer complaints and queries, which is usually available on their website.

How do I complain about a power cut in Bihar?

To complain about a power cut in Bihar, contact the SBPDCL helpline at 1912 or use their official website to report the issue. You can also use the SBPDCL mobile app or visit the nearest customer service center for assistance.

What is the customer care number of Bihar electricity?

The customer care number for Bihar electricity, managed by SBPDCL, is 1912. This helpline is available for reporting power outages, faults, and other electricity-related issues. You can also use 1800-345-6555 for additional support.

How do I complain about electricity in my area?

To complain about electricity in your area, contact your local electricity provider’s customer service via their helpline, website, or mobile app. Provide specific details such as your consumer number, the nature of the issue, and your location for faster resolution.

What is the toll-free number for UP electricity complaints?

The toll-free number for UP electricity complaints is 1912. Consumers in Uttar Pradesh can use this number to report power outages, faults, and other electricity-related issues to the Uttar Pradesh Power Corporation Limited (UPPCL).

How do I register a complaint about a power outage with SBPDCL Complaint?

There are several methods to report a power outage to the South Bihar Power Distribution Company Limited (SBPDCL). Customers can call the toll-free number 1912 to speak with customer service and mention their consumer number. Alternatively, complaints can be submitted online by visiting SBPDCL's website, navigating to the "Online Complaint Registration System," and selecting "Power Outage" as the category. Details such as consumer number and location should be provided. Lastly, the SBPDCL Suvidha App allows users to log complaints directly by downloading it, registering, and choosing the "Power Outage" option in the complaint section.

How can I track the status of my SBPDCL Complaint?

Here is how you can track the status of your SBPDCL complaint.

  • Online portal: After registering your complaint online, you should receive a reference number. Use this number to track the status of your complaint on the SBPDCL website.
  • SBPDCL Suvidha App: The app offers a “Complaint/SR Status” section to view the status of your registered complaints.
  • Toll-free number: You can call 1912 again and inquire about the status of your complaint using your consumer number or reference number.
What is the SBPDCL complaint number for customer support?

The customer service complaint number for the SBPDCL (South Bihar Power Distribution Company Limited) is 1912. This number can be used to file complaints about electricity-related matters, including problems with meters, power outages, and billing. For more help, customers can also contact the 1800-345-6126 toll-free helpline. These numbers provide round-the-clock assistance to guarantee prompt resolution of any service issues, enabling SBPDCL clients to more effectively handle their electricity-related issues.

How can I track the status of my SBPDCL complaint?

Go to the "Track Complaint Status" area of the official SBPDCL website to find out the status of your complaint. To examine the current status of your complaint, enter your complaint reference number or registered cellphone number. To receive real-time updates on your service request, you can also phone the SBPDCL helpline at 1912 or 1800-345-6126 and explain the details of your complaint.

Is there a toll-free number for SBPDCL complaints?

Yes, SBPDCL offers 1800-345-6126, a toll-free number, for client complaints. Customers can submit complaints about power supply problems, billing errors, and other service concerns by calling this number, which is open around-the-clock. Customers who want quick response can also utilise complaint number 1912. These toll-free hotlines guarantee that clients get timely assistance in fixing issues pertaining to electricity.

What information do I need to provide when filing an SBPDCL complaint online?

You must provide important information when submitting an online SBPDCL complaint, including your consumer number, name, contact information, and the subject of the complaint. For precise identification, it is also useful to add the facts from your utility bill. You will be provided with a complaint reference number upon submission, which you can use to check the status of your complaint online or with customer service.

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