A comprehensive guide on how to resolve FASTag disputes.
Everything You Need to Know Resolving FASTag Disputes
In the era of electronic toll collection, FASTag has streamlined the process, making highway travel more efficient for millions of motorists.
However, as with any technology-driven system, there are occasions when discrepancies, such as incorrect deductions or technical errors, occur. Addressing a FASTag dispute promptly and effectively is crucial to ensure that you are not wrongfully charged and that any errors are rectified swiftly.
FASTag wrong deductions
Wrong deductions can occur for various reasons, including technical glitches, incorrect tag readings, or back-end errors.
If you notice an incorrect charge on your FASTag account, the first step is to verify the transaction details against your travel history. Keeping track of your toll plaza crossings and comparing them with the deductions recorded in your FASTag account can help identify any discrepancies.
How to settle a FASTag dispute on Bajaj Finserv
Bajaj Finserv offers a straightforward process for addressing FASTag disputes:
- Log In: Access your account through the Bajaj Finserv App or website.
- Locate the transaction: Find the disputed transaction in your account history.
- Raise a dispute: Use the 'RAISE A DISPUTE' option, typically available in the transaction details or through the customer support section.
- Fill in the details: Complete the FASTag dispute form with all the required information about the transaction in question, including the date, amount, and nature of the dispute.
- Submit and track: After submission, keep track of your dispute status through the app or by contacting customer support.
Conclusion
Navigating a FASTag dispute doesn't have to be a daunting process. With the right steps and a clear understanding of how to report and follow up on discrepancies, you can ensure that your FASTag account is accurately maintained.
Providers like the Bajaj Finserv BBPS platform not only simplify the dispute resolution process but also provide a secure and transparent way to manage your electronic toll payments.
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Frequently asked questions
To raise a dispute, log into your FASTag provider's app or website, locate the transaction in question, and use the available options to report the discrepancy. Most providers offer an online form or a customer support number for dispute resolution.
If a dispute is resolved in your favour, the wrongfully deducted amount will be credited back to your FASTag account. The refund process and timeline can vary depending on the service provider.
Reversing a payment involves raising a dispute as described above. Once the service provider verifies the error, they will initiate a reversal and credit the amount back to your FASTag account.
- Online: Visit the FASTag website (https://www.netc.org.in/) and navigate to the ‘SUPPORT’ section. Look for complaint registration options.
- Toll-free Number: Call 1033 (IHMCL Helpline) to register your complaint regarding FASTag issues.
Follow the same methods mentioned for raising a FASTag complaint (online or toll-free number). Provide details of the incorrect deduction, including date, toll plaza, and amount.
You can get a refund for excess toll charges or mistaken deductions. This is usually processed after investigating your complaint.
Contact your FASTag issuing bank. They will guide you through the cancellation process. Any remaining balance in your FASTag account will be refunded after it's deactivated.
