Contact Chhattisgarh Electricity Customer Care | Bajaj Finserv

Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with the Chhattisgarh electricity board.

Chhattisgarh electricity board complaint number

If you need to file an electricity complaint with the Chhattisgarh State Power Distribution Company Limited (CSPDCL), you can reach their helpline at the toll-free number 1912. Additionally, CSPDCL provides a customer care number specifically for complaints: 0771-2574166. For online complaints, you can visit their official website and use the grievance redressal system to lodge your complaint. You can also find more details and other regional contact numbers on the official website under the consumer grievance section.

Process of Chhattisgarh Electricity Board complaint online

To file an online complaint with the Chhattisgarh State Power Distribution Company Limited (CSPDCL), follow these steps:

  1. Visit the CSPDCL website: Go to the CSPDCL official website and navigate to the consumer grievance section.
  2. Select the complaint registration option: Click on the option to register a complaint, which will open a form.
  3. Fill in personal details: Enter your name, address, email, and mobile number. Click 'Send OTP' to receive a verification code on your mobile.
  4. Enter complaint details: Provide your BP number (found on your electricity bill), select the type of complaint from the dropdown menu, and describe your issue briefly. If applicable, include details of any previous complaint references.
  5. Upload supporting documents: Attach any relevant documents such as previous bills or proof of complaint.
  6. Submit the form: After reviewing the information, agree to the declaration and submit the form. You will receive a reference number to track the status of your complaint.

For further assistance, CSPDCL provides a centralised call centre and various contact options through their website and mobile application.

Why you need to know Chhattisgarh Electricity Board complaint process

Knowing how to file a complaint with the Chhattisgarh Electricity Board is crucial for several reasons:

  1. Quick resolution: Addressing power outages, billing issues, and other electrical problems promptly.
  2. Service improvement: Complaints help the board improve their services based on customer feedback.
  3. Consumer rights: Ensuring your rights as a consumer are protected.
  4. Safety concerns: Reporting voltage fluctuations or other issues that could pose safety risks.
  5. Billing accuracy: Resolving discrepancies in your electricity bill.

Steps for Chhattisgarh Electricity Board Electricity complaints registration

  1. Call complaint number: Dial 1912 or 0771-1912.
  2. Visit the website: Use the online form on the CSPDCL website.
  3. Email: Send an email to the designated customer service email address provided on the website.
  4. Mobile app: Register through the CSPDCL mobile app.
  5. In-person: Visit the nearest CSPDCL office for assistance.

Alternative ways to register complaints with Chhattisgarh Electricity Board

Besides the online and phone methods, there are alternative ways to lodge complaints:

  1. Mobile app: CSPDCL's mobile app provides a user-friendly interface for complaint registration and tracking.
  2. SMS service: Some regions might offer an SMS service for quick complaint registration.
  3. Social media: Reach out through CSPDCL’s official social media handles for support.
  4. Customer care centres: Visit CSPDCL's customer care centres for direct assistance.
  5. Third-party payment platforms: Use services like Bajaj Finserv for bill payment and customer care support.

You can find relevant information about the Chhattisgarh electricity board and complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Knowing how to file a complaint with the Chhattisgarh electricity board ensures that your issues are addressed promptly and effectively. Utilise the various methods provided, including online forms, phone numbers, and alternative platforms, to ensure you receive the best service. Understanding this process protects your rights and helps maintain a reliable electricity supply.

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Frequently asked questions

What is the billing cycle of Chhattisgarh Electricity Board?

The billing cycle for the Chhattisgarh Electricity Board, managed by the Chhattisgarh State Power Distribution Company Limited (CSPDCL), follows a monthly schedule. Consumers receive their electricity bills each month, enabling them to track and manage their electricity usage and payments regularly. The CSPDCL also offers online bill payment options for added convenience.

 

How can I update my contact information with Chattisgarh Electricity Board customer care?

You can update your contact information by:

1.Call Customer Care: Contact CSPDCL customer care at their toll-free numbers:

  • 1800-233-4687 (24/7)
  • 1912 (from within Chhattisgarh, available 24/7)
  • 0771-1912 (from outside Chhattisgarh, available 24/7)

2.Inform them about the information you need to update and have your account details ready for verification.

3.Visit Local Office: Visit your nearest CSPDCL customer service center in person. They should be able to update your contact information directly in their system. Bring a valid ID proof and a document verifying your address (like a utility bill) for verification.

 

How do I register a complaint about a power outage with Chattisgarh Electricity Customer Care?

You can register a complaint about a power outage through the following channels:

There are three ways to register a complaint about a power outage with the Chhattisgarh Electricity Customer Care (CSPDCL):

  1. Toll-Free Number: Call CSPDCL's toll-free helpline number 1800 233 4687. This number is available 24/7. Be prepared to explain the nature of the outage (location, time) and provide your consumer number for reference.
  2. CSPDCL Mobile App: Download the "Urja Mitra" app from the Google Play Store. After registering or logging in, you can file a new complaint under the "Power Outage" category. You'll need to provide details like your consumer number and location.
  3. CSPDCL e-Seva Portal: Visit the CSPDCL e-Seva portal [cspdcl consumer login]. Under the "Consumer e-Seva" section, you can register if you're a new user or log in if you've already registered. There should be an option to " lodge a complaint" where you can choose "Power Outage" as the category. Fill out the details and submit the complaint.

For any method you choose, remember to keep your consumer number handy for a faster registration process.

 

How can I track the status of my Chattisgarh electricity board complaint?

You can track the status of your complaint by:

  1. CSPDCL Mobile App: Download the "Urja Mitra" app from the Google Play Store. After logging in, you can use the "Complaint Status" feature to track the progress of your registered complaint.
  2. CSPDCL e-Seva Portal: Visit the CSPDCL e-Seva portal [cspdcl consumer login]. Under the "Consumer e-Seva" section, you can log in (or register if you haven't already) and then find the option to "Know the status of his/her registered Electricity Complaint."

Both methods require you to have your complaint reference number for tracking purposes.

What are the working hours of the Chattisgarh electricity board customer care?

The Chhattisgarh State Power Distribution Company Limited (CSPDCL), which handles customer care for electricity in Chhattisgarh, has the following working hours:

  • Monday to Friday: 10:00 AM to 5:30 PM
  • Saturday: 10:00 AM to 5:30 PM
  • Sunday: Closed.

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