3 min
18-March-2025
Steps to take if your business loan amount is not credited
Securing a business loan is an essential step for entrepreneurs and business owners looking to expand, manage cash flow, or invest in growth opportunities. However, there might be instances where the approved loan amount is not credited to your account as expected. Such delays can be due to various reasons, including banking issues, documentation errors, or processing delays.If you find yourself in this situation, it’s important to take prompt action. Below are the key steps you should take to resolve the issue efficiently:
Verify loan disbursement status with Bajaj Finserv
Log in to your Bajaj Finserv account through their website or mobile app.Check the loan disbursement status under your loan details.
Ensure that the loan has been approved and processed for disbursement.
If the status is marked as “disbursed” but you haven’t received the funds, proceed with further verification.
Check your registered bank account details
Confirm that the bank account details provided during the loan application are accurate.Check if there are any issues with your bank account, such as inactive status or transaction restrictions.
Review your bank statements to see if the transaction was processed but not reflected in your balance.
If incorrect bank details were provided, notify Bajaj Finserv immediately for rectification.
Contact customer support for transaction tracking
Call Bajaj Finserv’s customer service helpline to report the missing loan disbursement.Provide necessary details such as loan application number, approval date, and bank details.
Request for transaction tracking to identify if the funds were transferred but are stuck due to banking delays.
If needed, escalate the issue to a senior representative for a quicker resolution.
Request a confirmation email or transaction reference
Ask Bajaj Finserv to provide a confirmation email with transaction details.Request the transaction reference number, which can be shared with your bank for further investigation.
If the funds were transferred but not credited, the bank can track the transaction using the reference number.
Keep all communications and reference numbers for future follow-ups in case the issue persists.
By following these steps, you can efficiently track and resolve any loan disbursement issues, ensuring that your business operations remain unaffected. If the issue is not resolved within a reasonable time, consider visiting a Bajaj Finserv branch for in-person assistance.
How long does it take for the business loan amount to get credited?
| Loan Type | Processing Time |
| Instant Business Loan | Within 24 hours |
| Pre-approved Loan | Same-day |
| Secured Business Loan | 3-5 working days |
| Unsecured Business Loan | 2-3 working days |
| Government-backed Loan | 5-7 working days |
Bank processing time: Even after disbursement, bank processing can take an additional 24-48 hours.
Holidays & weekends: Transactions may be delayed if processed during non-working days.
Verification requirements: Additional verification may extend the timeline.
Disbursement mode: NEFT, RTGS, or IMPS can impact the speed of crediting the amount.
Errors or discrepancies: Incorrect details can further delay the process.
Whom to contact for resolving the business loan credit issue?
If your business loan amount has not been credited, it is crucial to get in touch with the right authorities for a swift resolution.Bajaj Finserv customer support:
Call their official helpline number provided on their website.
Use the live chat feature on their portal for instant assistance.
Visit the nearest Bajaj Finserv branch for in-person support.
Your bank’s customer service:
If the disbursement status shows successful but the amount isn’t credited, contact your bank.
Provide the transaction reference number to help track the transfer.
Loan manager or relationship officer:
If you have a designated loan manager, reach out to them for expedited solutions.
They can liaise between Bajaj Finserv and your bank to resolve the issue.
Email support & grievance redressal:
Send an email detailing your loan reference number, approval date, and disbursement status.
If the issue remains unresolved, escalate it to the grievance redressal team for further action.
By reaching out through these channels, you can efficiently track and resolve the loan disbursement issue, ensuring minimal disruption to your business operations.
What to do if the issue persists?
If your business loan amount has still not been credited despite following all necessary steps, consider taking the following actions:Recheck your loan documents & business loan statement
Ensure all loan agreement terms, disbursement timelines, and banking details are correct.
Download your business loan statement to verify disbursement details.
Raise a formal complaint
If customer support has not resolved your issue, file a formal complaint with Bajaj Finserv’s grievance redressal team.
Keep a record of previous complaint numbers for reference.
Visit your nearest Bajaj Finserv branch
In case of prolonged delays, visit a Bajaj Finserv branch for direct assistance.
Carry all necessary documents, including your loan approval letter, bank statements, and email communications.
Check for pending business loan payment issues
If you have outstanding payments, your loan disbursement might be on hold.
Visit the business loan payment portal to check your dues.
Seek assistance from banking ombudsman
If all else fails, escalate your case to the Banking Ombudsman for an independent review and resolution.
By taking these steps, you can ensure that your loan disbursement issue is resolved in a timely manner, allowing you to focus on your business growth without financial setbacks.
