Amazon Prime offers fast shipping, streaming service with movies and TV shows, and more for a yearly fee. You can also get exclusive deals, music, and unlimited photo storage. This document covers everything you need to know about Amazon Prime, including contacting customer care, troubleshooting common issues, and even managing your subscription.

Know About Amazon Prime Customer Care

Amazon Prime customer care can help with a variety of topics, such as:

  • Account: Manage payment, charges, or cancel membership.
  • Orders: Track Prime orders, report late deliveries, or address Prime shipping issues.
  • Prime Video: Troubleshoot technical issues, access content, or manage watchlist.
  • Other benefits: Get help with Prime Music, Reading, or exclusive deals.

How do I contact Amazon Prime customer care?

Here is how you can contact Amazon Prime India customer care:

Toll-free numbers:

  • 1800 3000 9009 (Customer support)
  • 1800 1200 9009 (New no. for Customer support)
  • 1800 419 7355 (Alternate no.)

Other methods:

  • Online chat: Visit the Amazon contact us page and select 'START CHATTING’ to chat with a customer service representative.
  • Social media: You can try reaching out to Amazon India on social media platforms like Twitter or Facebook and see if they can assist you there.

What should you do if Amazon Prime is not working?

If you are experiencing issues with Amazon Prime, there are a few troubleshooting steps you can take before contacting customer care:

  • Check your internet connection: Ensure you have a stable internet connection to stream content or access other Prime features.
  • Restart your device: Sometimes a simple restart of your phone, computer, or streaming device can resolve technical glitches.
  • Check the Amazon Prime service status: Occasionally, Amazon Prime may experience outages. You can check their service status online to see if this is the case.
  • Update the Prime Video app: Make sure you have the latest version of the Prime Video app installed on your device.
  • Clear the app cache: On some devices, clearing the app cache for Prime Video can help resolve issues.

If you have tried these steps and Prime is still not working, then contacting Amazon Prime Customer Care is your best option.

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Disclaimer

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Frequently asked questions

How to cancel Amazon Prime subscription?

You can cancel your Prime membership online through ‘YOUR ACCOUNT’ and then ‘PRIME MEMBERSHIP’ section. There you will find the option to cancel.

How can I deactivate my Amazon Prime account?

Deactivating your account is different from cancelling Prime. Deactivating restricts most account activity. To enjoy Prime benefits again, you would need to reactivate. Cancelling Prime removes the membership and its benefits.

How can I renew Amazon Prime subscription?

Your membership automatically renews unless you cancel beforehand. You can check your renewal date and manage settings under ‘YOUR ACCOUNT’ and ‘PRIME MEMBERSHIP.’

Which is better, Amazon Prime or Prime Video?

Prime membership offers countless benefits including fast delivery, Prime Video access, and more. Prime Video is just the streaming service included with Prime. If you only want streaming, consider a Prime Video subscription, but Prime offers more value for many users.

What is the toll-free number for amazon prime?

Toll-free numbers:

  • 1800 3000 9009 (Customer support)
  • 1800 1200 9009 (New no. for Customer support)
  • 1800 419 7355 (Alternate no.)

What is the amazon prime membership customer care number?

1800 1200 9009 (New no. for Customer support).

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