Everything you need to know about porting your FASTag: process, documents required.

Port FASTag: Everything You Need to Know

Porting your FASTag to a different bank or service provider becomes invaluable when time is of the essence. Whether it is due to better service offers, convenience, or personal preference, porting your FASTag is a painless process designed to align with your needs.

How to port FASTag

To transfer FASTag to another bank account, you need to follow a few simple steps:

  1. Contact customer support: Initiate the process by contacting FASTag customer support to inform them of your intention to port your FASTag.
  2. Clear outstanding dues: Ensure all pending dues are cleared on your current FASTag account.
  3. Request for closure: Submit a request to close your existing FASTag account.
  4. Apply with a new provider: Contact the new FASTag provider with whom you wish to port your account and apply for a new FASTag.

Documents required to transfer FASTag

The documents required typically include:

  • A completed application form for the new FASTag.
  • KYC documents (Photo ID, Address Proof, and a photograph of the vehicle owner).
  • Vehicle Registration Certificate (RC).
  • Closure confirmation of your previous FASTag account, if required by the new provider.

How to port FASTag through Bajaj Finserv

Bajaj Finserv makes the process of porting your FASTag account smooth and hassle-free. Follow the below steps for a seamless transition:

  1. Reach out: Contact Bajaj Finserv customer support to express your desire to port your existing FASTag account to them.
  2. Provide necessary information: Share the required documents and information, including details about your existing FASTag account.
  3. Complete the application: Fill out the application form for a new FASTag with Bajaj Finserv.
  4. Activation: Once your application is processed and approved, your new FASTag will be activated and ready to use.

Deactivation of existing FASTag:

Time required: 1-3 business days.

Process: Contact your current FASTag issuer to request deactivation. This involves submitting a deactivation request through customer support or the bank's online portal. Ensure that any remaining balance is utilised or refunded.

Application for New FASTag:

Time required: 2-5 business days.

Process: Apply for a new FASTag with the desired bank. This can be done online through the bank's website or mobile app. You will need to provide vehicle details, personal information, and necessary documents. Once the application is submitted, the new FASTag will be processed and dispatched.

Delivery and activation of new FASTag:

Time required: 3-7 business days.

Process: After the new FASTag is dispatched, it will be delivered to your address. Upon receiving it, you need to activate the tag by linking it to your bank account or prepaid wallet. This can usually be done through the bank's app or customer support.

Total estimated time: The entire process of transferring a FASTag from one bank to another typically takes around 6-15 business days, depending on the responsiveness of the banks and the efficiency of the postal service.

Frequently asked questions

Is it possible to port a FASTag?

It is possible to port your FASTag from one service provider to another. The process involves closing your current FASTag account and opening a new one with your chosen provider.

How do I transfer FASTag from one account to another?

To transfer your FASTag, you must close your existing FASTag account and apply for a new FASTag with the desired bank or service provider. Ensure all dues are cleared with the current provider before making the switch.

Is there any fee associated with transferring FASTag to another bank account?

Yes, there may be fees associated with transferring your FASTag to another bank account. Since the process involves deactivating your existing FASTag and applying for a new one, you might incur charges for the new FASTag issuance and any associated service fees. The exact fees can vary depending on the bank and the specific terms of service.

Will I lose any remaining balance during the transfer process?

No, you should not lose any remaining balance during the transfer process. When you deactivate your existing FASTag, you can request a refund of the remaining balance from your current bank. This balance can then be transferred to your new FASTag account once it is activated. It is important to ensure that you follow the correct procedures for deactivation and refund to avoid any issues.

What happens if my FASTag does not work after the transfer?

If your FASTag does not work after the transfer, you should take the following steps:

  1. Check activation status: Ensure that your new FASTag has been properly activated and linked to your bank account or prepaid wallet.
  2. Contact customer support: Reach out to the customer support of your new FASTag issuer for assistance. They can help troubleshoot any issues and ensure that your FASTag is functioning correctly.
  3. Verify installation: Make sure that the FASTag is correctly affixed to your vehicle's windshield as per the guidelines. Improper placement can sometimes cause scanning issues.
  4. Check for technical issues: Verify that there are no technical issues with the toll plaza scanners or your FASTag device.
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