Frequently Asked Questions

You will have to visit our offline dealer store near you for financing the product of your choice. However sanction and disbursal of new loans online/ digitally on Insta EMI Card have been temporarily suspended.

Please get in touch with the dealer to know the status of your order, or you can log in to 'My Account' and raise a request with us.

Once you submit the request, mandate cancellation will take 4-5 working days.

Yes, only active EMI Network Card users can shop at Bajaj Finserv Markets.

You can only shop if you have a sufficient limit on your EMI Network Card. Your EMI Network Card limit will be reinstated when you pay the EMI towards your active loan every month.

All the products in stock are displayed on the Bajaj Finserv EMI Store. If a particular product is not displayed on the page, it implies that the product is out of stock at that moment.

You can make a down payment via cash or card to the delivery person when the product is delivered upon confirmation from the dealer.

You can cancel your order through our order placement page or inform the dealer during the confirmation call. You cannot cancel the order after the confirmation call from the dealer.

You can change the delivery address within the same city. If you wish to change the delivery address, inform the dealer during the confirmation call.

Your order will be delivered within four working hours of placing it.

You can contact the dealer for product replacement.

You can contact the dealer for product replacement.

You can collect the order from the dealer’s shop.

To avail of EMI finance through Bajaj Finserv, you should be an existing Bajaj Finserv EMI Network cardholder.

Select the ‘Interest-free EMI (Bajaj Finserv)’ option on the checkout page and follow these steps:

1. Enter your EMI Network Card number
2. Select the tenor from the dropdown menu
3. Click on the button to generate an OTP
4. Enter the OTP received on your registered mobile number and click on ‘Submit’

Once you get approval, your products will be shipped.

Approval of your loan is solely at the discretion of Bajaj Finance Limited. We will send you an SMS on your registered mobile number regarding your rejection.

Your EMI Network Card has been blocked in line with our credit policy.
The credit policy considers multiple factors, such as your CIBIL score, income and proof of residence, overall credit performance across other lenders and more.

Your loan gets booked after the order is delivered. It takes 1-2 days to process the loan. Once your loan is booked, you can view details such as tenor, loan amount, EMI due date, etc., by logging in to Experia and selecting your EMI Network Card under ‘My Relations’.

We recommend that only the cardholder use the EMI Network Card for making purchases for safety and security reasons. Please note that the liability of the loan taken using the EMI Network Card rests solely with the cardholder.

You can view details such as tenure, loan amount, EMI due date, etc., by logging in 'My Account' and selecting your loan account number under ‘My Relations’.

In case of any discrepancy in a transaction, please raise a request with us.

Yes, you can foreclose your loan any time after the payment of your first EMI.

If you want to cancel a loan taken from one of our online partners, you need to cancel the order or transaction. After the return of the product and confirmation from our online partner, Bajaj Finserv shall take two additional days for cancellation and reversal of the amount to your card.

If an EMI has been paid, the amount shall be transferred to your registered bank account 3-4 days after successful cancellation.

After the loan cancellation, the amount will be reflected in your loan account in 2-3 working days. However, loans cancelled between the 26th and the 10th of the month will be processed only after the 11th of the following month.

The TAT for any request except for a dispute transaction is 2-3 working days. For dispute resolution, the TAT is seven working days.

Visit our nearest branch and submit a new banking mandate form and a cancelled cheque of the new bank account from which you want the money to be deducted.

I want to change my address in the records. What should I do?

Yes. You need to register your depository (DEMAT) account in CAN. You can request that the units be credited to the depository (DEMAT) account during the transaction.

You can transact online through any of the following modes:

1. Net Banking
2. NEFT
3. RTGS
4. PayEezz
5. Bank ECS mandate (in case of SIP)
   

If you have any issues regarding our products or services, please click here to learn the various ways through which you can reach us.
You can also call our customer care number +91 8698010101 and get your concern resolved.

Log in to 'My Account' and make the necessary changes in the profile section such as your mobile number, email ID or address.

Mutual fund account creation is a pre-requisite for investing on our upcoming platform. If your KYC is already registered, you will not be required to submit your proof of identity (POI) and proof of address (POA) details.

An independent financial advisor (IFA) offers advice to investors on various investment products, including mutual funds. A financial planner is an advisor who helps individuals or organisations achieve their long-term financial goals. An IFA can recommend the best mutual fund for you to consider.

Many equity mutual funds have given an average return of 13-15% in the last few years. While this gain is considerably higher than the inflation rate, and one should always aim to beat inflation, it is essential to note that mutual funds are subject to market fluctuations.  

Please log in to 'My Account' and follow these simple steps to get your no dues certificate (NDC):

1. Go to the 'Document Centre' from main menu
2. Select the loan account number for which you want to view documents
3. Find all your documents and click on 'No Dues Certificate' to download it

1. You can register your NACH mandate by clicking here
2. Alternatively, you can follow the steps given below for NACH mandate registration:

Step 1: Collect a blank NACH mandate form from our nearest branch. Click here to locate our nearest branch.

Step 2: Fill up the details of the NACH mandate form as per the sample format attached and sign. Carry a cancelled cheque as well. A few things to keep in mind:

• Please fill the mandate neatly.
• Avoid overwriting and cancellation on the NACH mandate form.
• Do not fold or staple the mandate form.
• If you are unsure of any field, please leave it blank or ask our agent at the branch.
  Only the following fields should be filled on the NACH mandate form:
• Date (DD/ MM/ YYYY): The current date on which you are filling up the mandate needs to be written
• Bank account type: (As per the savings bank account cheque)
• Bank name: (If the name is long, kindly use abbreviations)
• Bank account number: As mentioned on your cheque
• 9-digit MICR code: As mentioned on your cheque
• EMI amount in words: If you are servicing multiple loans with Bajaj Finance Limited from this account, please enter double the sum of all the EMIs. Don’t worry; only your actual EMI amount will be deducted.
• EMI amount in figures: EMI amount in words and figures should match
• LAN (loan account number): If you are servicing multiple loans with Bajaj Finance Limited from this account, please enter the LAN with the highest EMI.
• EMI end date: Please enter the last EMI date in this field.
• Signature: This should match with bank records
• Account holder’s name: If your bank account is jointly operated, please enter the signatures and names of account holders below the respective box.

Step 3: Submit the NACH mandate form at our branch

IMPORTANT NOTE – In order to make changes in the NACH mandate for any of the following banks, ensure that the respective banks attest the mandate.

The details are as follows:

• PAN: AABCB1518L
• TAN: PNEB00001B
• Service Tax Number: AABCB1518LST001

You can now apply for your TDS refund through My Account. All you need to do is fill in your request details, upload your original form 16A, and your TDS request will be generated.

Click on ‘Raise a Request’ to begin. After your request is submitted, the TDS refund will be processed in 7-10 working days.
 

Please log in to 'My Account' and follow these simple steps to get your loan-related documents from Bajaj Finserv:

1. Go to the 'Document Centre' from main menu
2. Select the loan account number for which you want to view documents
3. Find all your documents and click on the required document to download it

If you avail the Insta EMI Card, you need to pay an annual fee of Rs. 117. However, this charge is waived off if you avail of at least one loan within the preceding year using this card.

For example - If the Bajaj Finserv Insta EMI Card is issued in the month of Feb 2021 (referred to as 'Member Since' on your EMI Network Card) the date for payment of the annual fee will be March 2022 if there has been no loan booked between Feb 2021 to March 2022.

To download the Bajaj Finserv App, please click on one of the following links:

• For Android
• For iOS

To download the My Account mobile app, please click on this link.

To generate or change your EMI Network Card PIN, please log in to 'My Account' and follow these steps:

1. Go to 'My Relations' and select the EMI Network Card for which you wish to update the PIN
2. Click on 'Forgot PIN'
3. Enter and then re-enter your new PIN
4. Enter the OTP sent to your registered mobile number and click on 'Submit'

Your Bajaj Finserv Insta EMI Card number is visible on the face of your digital card. To view your EMI Network Card number, please log in to 'My Account' and follow these steps:

1. Go to 'My Relations' and select the EMI Card for which you want to see the details
2.  Click on the 'View' option
3. Verify the OTP sent to your registered mobile number
4. Your 16-digit EMI Card number will be ready to view

Please log in to 'My Account' and follow these steps to self-block your Bajaj Finserv Insta EMI Card:

1. Go to 'My Relations', and select the EMI Card you want to block
2. Click on 'Block Card'
3. Select the reason for blocking your card
4.  Enter the OTP sent to your registered mobile number and click on 'Submit'

Your EMI Network Card loan limit is subject to change in line with our policies. Multiple factors are considered while determining the credit policy, such as your CIBIL score, income, place of residence, overall credit performance across other lenders, etc.

We review our customers’ EMI Network Card loan limit every quarter.

You can use EMI Network Card to shop on Flipkart by following these steps:

1. Visit the Flipkart website and select the product you wish to buy.
2. Read the product description to check if the product is available on No Cost EMI. You can click on ‘No Cost EMI – View Plans’ to see if Bajaj Finserv offers No Cost EMI on your product.
3. Click on ‘Buy Online’ and proceed to pay. On the payment page, choose ‘No Cost EMI’ as your payment mode, select the ‘Bajaj Finserv EMI’ option and then pick a suitable EMI tenor.
4. Enter your Bajaj Finserv EMI Network Card details and authenticate your purchase by entering the OTP received on your mobile number.
5. Click on ‘Place Order’ and get your product on EMI.

Shopping for your favourite products on the EMI Network is that simple.

Your EMI Network Card has been blocked in line with our credit policy.

The credit policy takes into account multiple factors, such as your CIBIL score, income, residence and office verification, overall credit performance across other lenders and more.

To continue enjoying the uninterrupted benefits of your Insta EMI Card, please ensure:

• Your EMIs are paid on time
• You maintain a good CIBIL Score

Tip: Your CIBIL Score is based on overall credit and credit payment history across different loan types and credit institutions over time.

Find answers to all your queries about loans against property here.

Bajaj Finserv offers two kinds of professional loans – loans for doctors and loans for chartered accountants. Find the answers to all your doctor loan-related queries here. Answers to your CA loan-related queries can be found here.

Find answers to your loan against securities-related queries here.

A gold loan is usually processed on the same day of application. However, the processing time also depends on the loan amount, number of ornaments, type of ornaments, time taken to complete the evaluation and banking transaction and other factors.

If you have a surplus amount and want to make a part-prepayment, you can do so without paying additional charges.

Bajaj Finserv Gold Loan comes with a wide range of repayment options that make the loan more affordable for you. You can choose any one of the following repayment plans that suit your budget:

• Pay interest-only EMIs monthly or quarterly and repay the principal at the end of the tenor.
• Pay regular EMIs that combine the principal as well as interest components.
• Pay the interest upfront at the start of your loan tenor and the principal amount later.

As per RBI guidelines, you have to pledge your gold ornaments as collateral to avail of a gold loan.

Any individual aged between 21 years and 70 years with valid KYC documents residing in an area with a Bajaj Finserv branch that offers gold loans can apply for such a loan. As per the company’s policy, borrowers must provide a gold ornament of more than 20 carats for this credit facility.

As per RBI guidelines, only valid KYC documents are needed to seek a gold loan from Bajaj Finserv.

At Bajaj Finserv, we have strongrooms featuring world-class safety protocols that assure the safety of your gold ornaments. We have CCTV surveillance, gold vault and motion detector installed in all branches offering this loan. All these security arrangements are reviewed periodically for added safety.

Appraisal of gold is done by trained staff with due care and in the customer's presence to ensure that there is no damage.

If there is a default, the gold jewellery can be auctioned off as per RBI guidelines after sending requisite intimations or notices to you.

This would depend on the product. Also, some merchants could levy a processing fee.

Flexi Hybrid loans offer many benefits over a term loan:

• You have the flexibility to withdraw from the sanctioned limit and prepay the loan at any time, making the process hassle-free.
• You can re-avail yourself of the prepaid amount within the available limit at any time within the loan tenor without any additional documentation.
• You save on interest costs. Interest is payable only on the utilised loan amount. There is no interest levied on the prepaid amount.
• You can make seamless, easy and hassle-free online transactions on Experia. The self-service account access tool for drawdown and RTGS allows you to make prepayments to Bajaj Finserv through a net banking facility.
• You can withdraw from the sanctioned limit at any given time.

After the disbursement of your Flexi loan, you are given a virtual account number in which you can do an RTGS/ NEFT of surplus funds as prepayment. You can withdraw the surplus back by logging into your My Account loan account and placing a request for the same.

• All transactions are done online through RTGS/ NEFT without manual intervention.
• Every month you pay the interest on the utilised loan amount and the principal as per the repayment schedule.
• Part-payment can be made through any bank account, but withdrawal is allowed only with the registered bank account.

You will receive a welcome kit within six working days of availing of the Flexi loan facility. This kit will have all the details. You will also receive an email on your registered email ID and an SMS on the registered mobile number informing you of the virtual account number after 48 hours of your loan disbursement.

As a Flexi customer, you will receive the following on your registered mobile number:

• SMS related to all transactions
• SMS about the instalment due before the payment date

The facility can be revoked/ frozen in case of non-payment/ delayed payments of instalment/ interest, bounce in Bajaj Finance Limited EMI, a drop in your CIBIL score or change in organisation/ occupation.

Interest is calculated on the daily highest utilised amount. The interest computation cycle is from the 26th of the month to the 25th of next month if the due date is the 5th of every month. It is calculated from the 22nd of the month to the 21st of next month if the due date is the 2nd of the month and payable on the immediate next month’s due date by electronic clearing service (ECS).

For requests placed until 2 p.m. from Monday to Friday, the amount will be transferred the same day as per RTGS/ NEFT timelines. For requests placed after 2 p.m. and on Saturdays, the amount will be transferred on the next working day.

You can do a part-payment through My Account by following these steps:

• Log in with your user ID and password
• Navigate to ‘Payments’ and select ‘Online Payment’ to proceed
• Under the ‘Part-Prepayment’ section, enter the amount you wish to pay and click on ‘Proceed’
• Click on ‘Pay Online’ against the loan for which you want to make a payment

You can also part-prepay your loan through Virtual Account Number (VAN) by following these steps:

• Log in to your bank website to transfer money through net banking
• Add a unique Bajaj Finance Limited VAN to your bank account as a beneficiary
• Kindly do not make an IMPS transaction

Please note:

• Post successful transaction, you will receive an alert on your registered mail ID from your bank
• Your loan account will be rescheduled within 24 hours from receipt of funds
• You may view your updated repayment schedule on My Account

You can drawdown through My Account by following the steps mentioned below:

• Login to My Account with your user ID and password
• Navigate to ‘My Relations’
• Select Flexi loan account number and click on ‘View Details’
• Select the ‘Drawdown’ option
• Check the bank name and account details to which amount will be transferred
• Enter the drawdown amount
• Generate OTP
• Enter the OTP received on your registered mobile number and click on ‘Send Request’
• Within 24 hours of the drawdown request, the amount will be credited to your bank account
• If you are unable to view your loan account number on the drawdown page, please clear your cookies by pressing Ctrl + Shift + Delete
• You will only be able to perform a withdrawal/ drawdown if you have no dues against your account
  

You can foreclose a Bajaj Finserv Loan at any time after clearing your first EMI. Please log in to 'My Account' and follow these steps foreclose your loan account:

1. Go to 'Loan payment' from the main menu
2. Click on 'Other payments' and select the loan account for which you wish to make the payment and click 'Proceed'
3. Choose 'Foreclosure Payment' as your payment option
4. Enter the required details and proceed to pay
   

No foreclosure charges are applicable for consumer loans and those availed using your EMI card. However, additional foreclosure charges are applicable for business loans, professional loans, personal loans, and other SME and MSME loans.

To view the foreclosure charges, please click here.

No, there will be no impact of loan foreclosure on your CIBIL score. Once the loan is foreclosed, the same will be reported to CIBIL as closed along with ‘0 outstanding’.

If you have any mortgage loan with us, you will receive the same at your nearest Bajaj Finserv branch within 7 working days from the date of foreclosure. For any other loan, all your documents, including security PDCs, will get purged post loan closure.

Please log in to 'My Account' and follow these steps to get your Bajaj Finserv Loan foreclosure letter:

1. Go to the 'Document Centre' from main menu
2. Select the loan account number for which you want to view documents
3. Find all your documents and click on 'Foreclosure Letter' to download it

Please note that the foreclosure letter will be valid 7 days after being generated. After 7 business days, you have to download a fresh foreclosure letter.

Tax is deducted at source at rates as mentioned in section 194A of the IT Act 1961. The present rates are as follows:

The amount deducted will reflect in the quarterly TDS certificate issued by Bajaj Finance Limited as per Rule 31 of the Income Tax Rules, 1962. It will also reflect in the FD holder’s statement of account, which can be downloaded from My Account.

As per Rule 31 of the Income Tax Rules, 1962, Bajaj Finance Limited issues a TDS certificate in Form 16A every quarter, within 15 days from the due date of furnishing the statement of tax deducted at source. The due date for the issue of the TDS certificate is given below:

TDS certificates (Form 16A) are generated quarterly through TDS Reconciliation Analysis and Correction Enabling System (TRACES). TRACES generate TDS certificates based on the customer’s PAN. Thus, a consolidated TDS certificate against one PAN will be generated for TDS deducted against all FDs sourced by Bajaj Finance Limited.

Form 15G/ 15H is a self-declaration form that the depositor can submit to avoid TDS if their interest income from fixed deposits is higher than Rs. 5,000, but total income is below the taxable limit.

Form 15G is meant for resident individuals below 60 years of age, while Form 15H is for those aged 60 years and above during that financial year.

These forms are readily available at your nearest Bajaj Finance Limited branch. You can also contact your tax consultant for the same. Alternatively, you can visit their website and download the forms online from the ‘Forms/ Download’ section.

If your total taxable income during the financial year is not likely to exceed the taxable limit as per the income tax slab, you can submit Form 15G/ H to Bajaj Finance Limited. From the date of submission of Form 15 G/ H, TDS will not be cut on the interest paid to you.

The grid for income exemption limit is given below:

Since a copy of Form 15G/ H has to be sent to the Income Tax Department, the department may raise a query if they deem it necessary.

A fixed deposit scheme is a savings option that helps you earn interest on money parked with Bajaj Finance Limited at periodic intervals, either through simple or compounded interest on the principal amount. The interest rates are typically higher than those of savings accounts because the money is locked in for a specific period and cannot be withdrawn at the will of the depositor, except in certain scenarios in which the customer is ready to bear the prematurity penalty.

Individuals, companies, Hindu Undivided Families, a body of individuals, associations of persons, societies, trusts, sole proprietorships, partnerships, societies (both residential and credit co-operative), clubs, schools, universities etc., can invest.

Non-resident Indians, foreign citizens, persons of Indian origin (PIOs), charitable trusts and entities qualifying under section 11(5) of the Income Tax Act cannot invest in a Bajaj Finance Limited FD scheme.

We offer cumulative and non-cumulative interest payment options.
In a non-cumulative fixed deposit scheme, the interest is payable monthly, quarterly, semi-annually and annually. This scheme is convenient if you require periodic interest payment.

In a cumulative term deposit scheme, the interest is paid with the principal at maturity and is compounded annually. This scheme is a money multiplier suitable for individuals who do not require periodic interest payments. The interest will be compounded annually, and the final payout will be subject to deduction of tax, wherever applicable.

No, you will not be eligible for the benefit.

EMI Network Card holders will get the 0.25% existing client benefit only if they have used the card at least once, which means a loan account number has to get created in our records.

No, you will not.

There are no benefits on FD renewal.

No. Since you have locked in your money with us at a specific rate, you will continue to receive interest at that rate till maturity. If you wish to avail of the new rate, you can invest in a new FD with us.

A Bajaj finance Limited FD has the following features and benefits:

• Minimum deposit size of Rs. 15,000. There is no maximum amount limit
• Rated FAAA/ Stable by CRISIL and MAAA/ Stable by ICRA, which implies the highest safety of your money
• Attractive and assured rates of interest for your money to grow periodically
• A tenor of between 12 and 60 months with different rates of interest to suit diverse needs
• Branch presence across over 800 locations in India
• Access to all product details on our customer portal – My Account
• Flexibility of payment through electronic or physical modes
• Special rates for senior citizens, existing customers and group employees

We are a service-oriented organisation focusing on delivering the best service experience. Some of our key highlights are:

• Simple eligibility criteria
• Simple and transparent policies
• An online fixed deposit calculator to help you plan your investment.
• Detailed SMS and email communication to customers, from request to maturity
• Easy online access to scanned copies of all the documents submitted by you

No referrals are required for opening a fixed deposit account.

You can make a payment by cheque or online through RTGS/ NEFT.

No, you cannot.

Here’s a list of documents you need to provide for opening an account with us.

For individuals:

1. Recent photograph
2. Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar
3. PAN card

Or

Form 60 + any 1 of the following officially valid documents (OVDs):

• Valid passport
• Valid driving license
• Voter's ID card
• NREGA job card
• Letter containing name and address issued by National Population Register

For sole proprietorships:

• Recent photograph of proprietor
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of the proprietor
• PAN card of proprietor
  
  OR
  Form 60 of proprietor + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of the sole proprietorship
• Any 2 of the following documents of the sole proprietorship:

1. Registration certificate
2. Certificate/ license issued by the municipal authorities under the Shops and Establishment Act
3. GST or income tax returns
4. GST certificate (provisional/ final)
5. Certificate/ registration document issued by professional tax authorities
6. License/ certificate of practice issued in the name of the proprietary concern by any professional body incorporated under a statute
7. Complete income tax return (not just the acknowledgement) in the sole proprietor's name where the firm's income is reflected, duly authenticated/ acknowledged by the income tax authorities
8. Importer-Exporter Code issued by Directorate General of Foreign Trade
9. Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill)

For HUFs:

• Recent photograph of Karta
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of Karta
• PAN card of Karta
  
  OR
  
  Form 60 of Karta + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of HUF
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of HUF

For Registered Partnerships:

• Recent photograph of all partners
• Virtual ID/ Aadhaar card/proof of application for enrolment of Aadhaar of all partners
• PAN cards of all partners
  OR
  Form 60 of all partners + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of registered partnership
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of registered partnership
• Power of attorney granted to attorney holder to transact on its behalf
• Registration certificate

For Unregistered Partnerships:

• Recent photograph of all partners
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all partners
• PAN cards of all partners
  OR
  Form 60 of all partners + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of registered partnership
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of registered partnership
• Power of attorney granted to attorney holder to transact on its behalf

For Registered Trusts:

• Recent photograph of all trustees
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all trustees
• PAN cards of all trustees
  OR
  Form 60 of all trustees + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of trust
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill) of trust
• Power of attorney granted to attorney holder to transact on its behalf
• Registration certificate

For Unincorporated Association/ Body of Individuals/ Unregistered Trusts:

• Recent photograph of all authorities
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar of all authorities
• PAN cards of all authorities
  OR
  Form 60 of all authorities + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• PAN card of the entity
• Deed
• Utility bill, not more than two months old, of any service provider (electricity, water, piped gas, postpaid mobile, telephone bill)
• Power of attorney granted to attorney holder to transact on its behalf
• Registration certificate
• Resolution of managing body

For Societies:

• Copy of resolution
• Copy of memorandum and articles of association/ bye-law
• Certified true copy of registration certificate (in case of a society registered under Societies Registration Act, 1860 or any other corresponding law in force in the state or union territory)
• Virtual ID/ Aadhaar card/ proof of application for enrolment of Aadhaar
• PAN card of all authorities
  OR
  Form 60 of all authorities + any one of the following OVDs:

1. Valid passport
2. Valid driving license
3. Voter's ID card
4. NREGA job card
5. Letter containing name and address issued by National Population Register

• Share any of the following as proof of address of the society.

1. Copy of certificate issued by Registrar of Co-operative Societies
2. Bank certificate from the existing banker
3. Bank statement of accounts for the preceding three months
4. Registration certificate having address issued by central/ state or any other local government authority

For Companies:

1. Certificate of incorporation/ registration and memorandum and articles of association
2. Resolution passed by the board of directors authorising its personnel to enter into transactions/ agreements and to open and operate bank accounts on its behalf; their names and specimen signature(s)
3. PAN allotment letter/ PAN card of the company
4. Latest telephone/ electricity bill or bank account statement and a cancelled cheque
5. An officially valid document (PAN card, passport, driving license, voter’s identity card, Aadhaar card) identifying the directors, employees and persons authorised for such transactions and their addresses

For Co-operative Banks:

1. Banking License issued by RBI
   OR
   Registration certificate issued under the Society’s Act.
2. Certified ‘True and Updated’ copy of rules and by-laws
   OR
   Memorandum/ articles of association of the bank signed by any of its directors.
3. Duly signed board resolution, along with details of authorised signatories.
4. Copy of PAN card of the bank
5. KYC of authorised signatories: A recent passport-size colour photograph, Aadhaar number/ proof of application towards enrolment for Aadhaar, and PAN/ Form 60

Apart from PAN and Aadhaar details, the senior citizen should fill in their current/correspondence address and tick ‘No’ for “Is current/correspondence address same as permanent address?” on page 1 of the FD application form as shown in the screenshot below. They need not submit proof of correspondence address.

Opening a fixed deposit account does not attract any charge or processing fee.

A Bajaj Finance FD investment cannot be shown under section 80C for a tax deduction.

Your interest amount will be paid as per the following schemes:

• Non-cumulative: Interest will be paid based on the following frequencies:
• Monthly option – Interest will be paid on the last date of each month. The first payment will be made on the last day of the subsequent month in which the FD is procured. E.g., if you have initiated the FD on March 25 and have requested monthly interest, it will be paid at the end of the subsequent months, that is, April 30.
• Quarterly option – Interest will be paid on June 30, September 30, December 31 and March 31
• Half-yearly option – Interest will be paid on September 30 and March 31
• Annual option – Interest will be paid on March 31
• Cumulative scheme: The interest will be compounded annually, and the maturity amount will be subject to tax deductions. Interest will be paid on maturity.

The original FD receipt is couriered to your address as per our records. If a duplicate FD receipt is required, please submit a written request duly signed by all the FD account holders at our branch.

For any request to change the nominee’s name, fill the nomination form available here. Submit the duly signed form to our branch or your relationship manager or broker. Based on this, the changes will be made to our records.

The TDS certificate will be emailed to the depositor every quarter.

You will receive the fixed deposit receipt by courier within three weeks of creating your deposit account.

An FDR tracking system will be made available on our website shortly. Meanwhile, a virtual copy of the FD certificate is available online on our Customer Portal – My Account.

Based on the scheme you have chosen, the interest amount will be credited to the bank account in our records. After it is credited to your account, you will receive confirmation via SMS/ email. Refer to your statement of account for the details on the interest scheme you have chosen and details of the interest payable.

The maturity amount will be transferred through National Electronic Fund Transfer/ Real Time Gross Settlement modes to the bank account mentioned by you in the application form. The entire amount shall be transferred on the date of maturity of the deposit. If the electronic account transfer bounces, you will be informed by phone, email, and letter to update the bank account details registered with us.

Download the relevant form from here and submit it with a copy of your FDR and cancelled cheque to your relationship manager/ broker.

You can renew your FD in the following three ways:

1. Visit the nearest Bajaj Finance Limited branch with your FD receipt (recommended but not mandatory) at least two days before maturity
2. You can also request your relationship manager for renewal at least two days before maturity
3. Log in to our customer portal to renew your FD online within a few minutes

We require only the FD application form. You may attach the original FD receipt with it (recommended but not mandatory).

No. You don’t have to submit KYC documents and a photo again at the time of FD renewal.

Yes, you can change the nominee, but not the co-applicant.

After three months of the lock-in period, FD customers can seek a loan of up to 75% of the deposit amount. The loan interest rate will be 2% higher than the rate at which the deposit was created. The tenor will be the residual maturity of the FD.

Please contact your relationship manager or branch if you require a loan against FD.

No, there will be no impact on the FD. All outstanding dues will be adjusted against the FD maturity proceeds, and the balance will be paid to you.

No, there will be no impact on the FD. The outstanding dues can’t be adjusted against FD. You may choose to liquidate the FD prematurely and repay the outstanding dues.

No, it’s a term loan.

Yes, repaying your earlier loan against FD entirely makes you eligible for a fresh one.

No. Income tax deduction is not applicable on the EMIs paid towards a loan against a fixed deposit.
 

No. We provide loans against Bajaj Finance FDs only.

Yes, under Section 194A of the Income Tax Act, 1961, if the interest earned from fixed deposits across all NBFCs exceeds Rs. 5,000, it is taxable. The depositor’s interest income will arrive after consolidating all his fixed deposits. TDS will be calculated by Bajaj Finance and paid to the government quarterly. If the depositor provides 15G/ 15H during the application stage, he will be exempt from paying tax on his interest income.

However, if the aggregate interest paid or payable during the financial year exceeds Rs. 2.5 lakh for citizens below the age of 60 years and Rs. 5 lakh for senior citizens and super senior citizens (aged 80 years and above), then Form 15G/ 15H will not be valid. In such an event, the tax will be deductible.

You can access the form in the following ways:

My Account: Log in to our customer portal - My Account and follow these steps – Account Information > My Relations > Fixed Deposit Details > View Details (for each deposit) > Form 15 G/ H.
Click on the checkbox to submit your form online, fill in the required details, generate and enter the OTP and submit the declaration.

Broker: Download Form 15 G/ H from our website and submit it to your broker, who will send it to us.

Branch: Download Form 15 G/ H from our website and submit it at your nearest Bajaj Finance Limited branch or send a courier to – Mr Ravindra Khopade, Tata Consultancy Services, Electronic Sadan No 3, 2nd Floor MIDC, Bhosari, Pune - 411026

TDS is deducted quarterly for all modes of payment except monthly.

You can contact your relationship manager/broker or raise a request by clicking on the ‘No’ button provided below each answer. To raise a query, select ‘Others’ as the request type.

Yes, the co-applicant has to submit a written request along with the death certificate and the FDR to their relationship manager/broker. The FD proceeds (post deduction of TDS) will be credited to the bank account registered with us within 8 days of receiving the application.

Yes, TDS will be deducted if the FD is withdrawn prematurely.

If a primary applicant with no nominees or joint depositors expires, the legal heir has to submit the following documents:

• Application for deceased’s claim (mandatory)
• Notarised copy of the death certificate (mandatory)
• Succession certification/letter of administration/probate of the will (recommended, but not mandatory)
• Indemnity bond taken from the legal heir/representative (mandatory)

No, such a deposit cannot be renewed.

No, the deceased co-applicant cannot be replaced with another co-applicant. However, the deceased co-applicant’s name can be deleted from the FD by providing valid documents.

In such scenarios, the following documents are required:

• Proof of death of the depositor
• Declaration/affidavit/indemnity from the members forming part of the HUF declaring the eldest coparcener as the new Karta of the HUF
• Fresh deed of declaration of HUF including the list of coparceners, signed by the Karta and the adult coparceners
• Aadhaar and PAN of the new Karta

Yes. That’s because Bajaj Finance Limited cannot continue to pay interest and deduct TDS on the PAN of a deceased person.

No. As long as the B’s KYC documents are valid, he need not submit them again.

No, Bajaj Finance Limited does not accept FDs in which co-applicants are NRIs.

The deposit can remain with us till maturity. However, if the depositor is an NRI on the renewal date, he cannot renew the deposit; it has to be matured. The maturity proceeds will go to his NRO account only. If he becomes an Indian citizen again (for whatever reason) on the renewal date, he can renew his deposit.

Below are the required documents for individual investors:

i) Proof of Identity: PAN Card
ii) Proof of Address (Any 1): Aadhaar / Passport / Driving license / Voter ID
iii) Bank Details

Please note: This platform is available for resident Indian Individual investors only.

There are two ways of investing in mutual funds – Lump sum and SIP.

Lump sum is a method of investing a corpus at one go. It is usually used when an investor tries to time the market.

SIP is a method of investing a fixed amount at regular intervals, similar to a recurring deposit. The most crucial benefit of SIP is averaging the cost of buying, and investors don't have to time the market constantly.

Currently, there is no option to change the EMI due date.

There is no upper limit to the part payment you can make. However, the daily NEFT transaction limit is predefined by your bank in case you are making a part-payment of above Rs. 20,000. In such a situation, please check the limit with your respective bank.

If a part-payment is made by cheque during the presentation period, the effect of the same shall reflect from the next EMI cycle.

Find answers to all your Wallet app-related queries here.

You can find answers to all your SuperCard-related doubts here.

You can make a missed EMI payment, log in to 'My Account' and follow these simple steps:

1. Go to 'My Relations' and select your loan account
2. Click on 'Make Payments'
3. Choose 'Missed EMIs/Other Overdues' as your payment option
4. Enter the required details and proceed to pay

If you have payments due on more than a single loan, you can select multiple loan accounts to make payments in one go.

To make the advance EMI payment, log in to 'My Account' and follow these simple steps:

1. Go to 'My Relations' and select your loan account
2. Click on 'Make Payments'
3. Choose 'Advance EMI Payment' as your payment option
4. Enter the required details and proceed to pay

The Certificate of Insurance (COI) provided by your insurance company mentions their helpline/customer service contact details for registering a claim against the policy. You may refer to this to execute your asset/ product claim registration.

If the required document or information is not available, you may raise a request for the same here.

Please click here to check our loan offerings and select the desired loan, then follow the instructions to share the required details to submit your application.

Before you update your address with Bajaj Finance Ltd., here are a few important things to note:

• Ensure that you have your DigiLocker account ready,
• If you do not have a DigiLocker, click here to sign up with your Aadhaar Number or Aadhaar-Registered mobile number

After setting up your DigiLocker, please log in to 'My Account' follow the steps to change your address:

1. Go to 'Edit Profile' from the main menu
2. Click on 'Edit' in the line of your 'Primary Address'
3. Read the disclaimer carefully and then click on 'Proceed'
4. You will be redirected to the DigiLocker page
5. Post confirming your DigiLocker address, a service request will be raised on your behalf

Once the request is completed, the updated address will reflect on your profile.

If the input tax credit does not match the details provided in the GST return, the taxpayer will not get the same credit. Hence it is required that every detail of input tax credit be matched to get the credit.

The supplier usually generates the invoice if the supply of goods and services exceeds Rs. 200. However, if registered under GST, the supplier will raise an invoice with GST regardless of the taxable value. The time for issuing an invoice with GST will depend on the supply type, i.e. goods and services.

The invoice needs to be issued along with GST shown separately for any taxable service fees or charges.

The applicable GST rate for the above charges or fees is 18%.

Please look at the table below for our state-wise GST registration details:

If you are unable to make bill payment or make a transaction, please ensure:
- You have entered the payment details correctly

Moreover, the payment failure could be due to an issue at your biller's end. Hence, we suggest you retry after some time.

In such cases, the biller does not allow us to cancel the transaction.

However, if you still have a query, please contact the customer support team of your service provider directly with transaction details.

If you are unable to make EMI payment, please ensure:
- You have entered the payment details correctly

Moreover, the payment failure could be due to an issue at your biller's end. Hence, we suggest you retry after some time.

In case you have accidentally recharged the same number twice, you will receive the benefits for both recharges.

Your recharge may be taking longer than usual to process. This usually happens when we are not able to get confirmation of payment from your bank or not able to get the status of your recharge from the telecom operator.

In such scenarios, we assure you that your money is safe and will be refunded to you in case of payment failure.

We regret the inconvenience caused, however once a recharge is successful, the same cannot modified or cancelled, as the top-up balance or recharge benefit has already reached the recipient (you).

However, if you still have any query, please contact the customer support team of your network provider directly.

We regret the inconvenience caused but once a recharge is successful. We cannot modify or cancel it as the top-up balance or recharge benefit has already reached the recipient (you).

However, if you still have any query, please contact the customer support team of your network provider directly.

On successfully completing a transaction, you will get an instant confirmation of the same followed by a receipt sent to your registered email ID or mobile number. To view or download your transaction receipt, please follow the below steps:
- Go to the home screen of the Bajaj Finserv App
- Go to the 'Passbook' section
- Click on the transaction to know more details or to share/ download the receipt

On successful completion of the transaction/ bill payment, you will get an instant confirmation followed by the receipt of the same on your registered email ID or mobile number. You can also view or download your receipt in the 'Passbook' section of the Bajaj Finserv App.

UPI Number is your 10-digit mobile number that you can set up to send/ receive money to or from your friends and families.

With UPI One-time Mandate, you can pre-authorise (Mandate) a transaction to get debited from your bank account. That means, UPI mandate is to be used in scenarios where money is to be transferred later, however the commitment towards that is to be done now. It is possible that you may forget to send money later, so creating a mandate helps. Also, you can use it for a service/ merchant payment wherein this functionality may be required.

There are two types of UPI transactions:

- P2P: Person-to-person money transfer
- P2M: Person-to-merchant or biller money transfer

There are three ways to make payments using UPI:

- Scan and pay: Scan the QR code using the Bajaj Finserv app and make payments.
- Virtual Payment Address (VPA): Enter the VPA (@abfspay/ @ybl/ @okicici/ @okhdfcback/ @paytm/ etc.) of the individual/ business and make payments.
- Account IFSC: Enter the Bank account number and IFSC code of the person you want to send the money to, and transfer funds.
- Approve UPI collect requests received from any person/ merchant
- Pay to Contact: By entering the contact number of the beneficiary or selecting the beneficiary's contact number from the contact list.

Mentioned below are the features and benefits of using UPI as a payment method:

- Ensures safety and security when transferring money
- Instant money transfer facilitated 24x7 via your mobile
- Extensive access - Transfer money from all banks that support UPI
- Transaction initiation through Scan QR, Mobile Number, Virtual ID, Bank Account
- Virtual ID (provides increased security)
- No addition of beneficiary is required
- Transactions can be done using the beneficiary's UPI ID only (no other bank details required)
- Single-click authentication
- Self-help servicing module that makes resolving issues easier
Creation of One-time Mandate for IPO application
- Online dispute resolution for pending transactions and successful merchant transaction

The Bajaj Finserv app should be your go-to app for all UPI payments. The key benefits of using our app are:

- 24x7 instant money transfers powered by the Bajaj Finserv app from the trusted Bajaj Finserv Group
- Simplified interface to pay bills, recharge your phone, and more
- Our widespread network enables payments across many UPI-enabled merchants and billers
- A personalised payment experience
- Complete confidentiality of all your financial data
- Benefit from exciting offers and vouchers from our partners

UPI-based transactions can be carried out anytime regardless of your bank's business hours.

Bajaj Finance Limited does not charge any transaction fee. In accordance with the National Payments Corporation of India (NPCI) guidelines, banks do not charge any UPI transaction fee. However, this may change after a certain threshold is reached and the fee charged depends on the bank in question.

Both sender and receiver should have a valid Bajaj Pay Wallet with Full KYC to transfer or receive money.

Yes. You need to pay 3% of the amount being transferred as a fee while transferring money from your Bajaj Pay Wallet to any bank account.

In such scenarios, we request you to check your Bajaj Pay Wallet Statement of Account (SOA). If you are not satisfied with the information given, please reach out to your bank to know the exact status of the transferred fund.

Be assured your funds remain safe and automatically get reversed to your Bajaj Pay Wallet within 3 to 4 business days.

We regret to inform you that it is beyond the control of Bajaj Finance Limited to reverse a successfully executed transaction. Hence, please contact the beneficiary's bank for a refund.

In such scenarios, please wait for the transaction status to get updated. If the transaction fails, please do not worry. Your money will be refunded to your Bajaj Pay Wallet on a T+1 basis, where T shall mean the date of the transaction and 1 shall mean the subsequent day.

Wallet Interoperability is a technical compatibility that allows you to use Bajaj Pay Wallet for making payments through Unified Payment Interface (UPI) either by using the Wallet Virtual Payment Address (Wallet VPA) or by scanning any UPI QR code.

This is a feature that will add a layer of security to all debit transactions from your Bajaj Pay Wallet. This feature is as per RBI’s Master Direction on Prepaid Payment Instruments. Every debit transaction from your Bajaj Pay Wallet can be validated either through Device PIN, Touch ID (Fingerprints), Face ID, App M-PIN, or OTP sent to your registered mobile number.

Please Note: Two Factor Authentication feature is available on the Bajaj Finserv App versions as mentioned below:
- Android: Versions 8.0.4 and above. Please upgrade to the latest version to enable the functionality
- iOS: This feature is not available on iOS currently.

We regret to inform you that this functionality is not yet available. Be assured we will update you once we are live with it.

To do so, please follow these steps:

• Go to the “Main Menu (three lines)” at the top left of the Home Screen.

• Select “Help and Support”

• Click on “Raise a Request” at the bottom of the screen and follow the instructions given on the screen.

To block your Bajaj Pay Wallet account, please raise a request with us by following these steps:

• Go to the “Main Menu (three lines)” at the top left of the Home Screen.

• Select “Help and Support”

• Click on “Raise a Request” at the bottom of the screen and follow the instructions given on the screen.

To unlock your account, please follow these steps:

• Click on the “Pay” icon under “Bajaj Pay” at the top of the Home Screen.
• Click on the “Unblock” icon available below the “Send to Bank” option.

Know Your Customer (KYC) is a process undertaken by Bajaj Finance Limited to verify the identity of its customers before providing Bajaj Pay Wallet services in terms of the guidelines issued by the Reserve Bank of India from time to time. As per the RBI guidelines on Prepaid Payment Instruments (PPIs), wallets are issued and classified as (i) Minimum KYC PPIs & (ii) Full KYC PPIs.

We regret to inform you that we do not have this service available with us yet. We will update you once the functionality goes live.

We regret to inform you that we do not have this service available with us yet. We will update you once the functionality goes live.

We regret to inform you that we do not have this service available with us yet. We will update you once the functionality goes live.

In such cases, please raise a request with us by following these steps:

• Click on the “Passbook” under the “Bajaj Pay” section on the Home Screen.
• Scroll to the “Bajaj Pay Wallet” section
• Click on the transaction for which you wish to raise a request/query
• Click on “Report this as fraud”
• Describe your fraud details
• Click on “Submit”

Be assured your funds remain safe and automatically get reversed to your Bajaj Pay Wallet within 3 to 4 business days.

Full KYC wallet users can transfer their Bajaj Pay Wallet balance to registered beneficiary bank accounts by using the “Send to Bank” option under “My Bajaj Pay Wallet” section.

To register a beneficiary, please follow these steps:

• Click on the “Wallet” icon under the “Bajaj Pay” section
• Click on the “Send to Bank” under “My Bajaj Pay Wallet” section
• Click on “Add account”
• Enter beneficiary bank details and click on “Proceed”

Please Note: Transfers can be done post 2 hours in case of a newly registered beneficiary. Minimum KYC Wallet users will not have an option of “Send to Bank” and would be required to upgrade to Full KYC.

We regret to inform you that it is beyond the control of Bajaj Finance Limited to reverse a successfully executed transaction. Hence, please contact the beneficiary’s bank for a refund.

Yes. You need to pay 3% of the amount being transferred as a fee while transferring money from your Bajaj Pay Wallet to any bank account.

To transfer funds to your bank account, you need to upgrade your Bajaj Pay Wallet to Full KYC. Once, you are a Full KYC wallet user, please follow the below steps:

• Click on the “Wallet” icon under the “Bajaj Pay” section
• Click on the “Send to Bank” under “My Bajaj Pay Wallet” section
• Click on “Add account”
• Enter beneficiary bank details and click on “Proceed”

Please Note:
Transfers can be done post 2 hours in case of a newly registered beneficiary. Also, Minimum KYC wallet users will not have an option of “Send to Bank” and would be required to upgrade to Full KYC.

Both sender and receiver should have a valid Bajaj Pay Wallet with Full KYC to transfer or receive money.

You can request to modify your transaction limits as per your transaction behaviour. To do so, please raise a request with us by following these steps:

• Go to the “Main Menu (three lines)” at the top left of the Home Screen.
• Select “Help & Support”
• Click on “Raise a Request” at the bottom of the screen

If you have exceeded your transaction limit, you may not be able to add money to your Bajaj Pay Wallet.

To know about your Bajaj Pay Wallet limits, please refer to the “Limit Applicable” related FAQs given on this screen.

No, you do not need to pay any charges for adding money to your Bajaj Pay Wallet.

You can use your Bajaj Pay Wallet to transfer funds to other Bajaj Pay Wallet users, and make bill payments and recharges over the Bajaj Finserv app and website. Your Bajaj Pay Wallet balance can also be used to transfer funds to registered bank accounts and pay third-party merchants.

Please Note:
Both sender and receiver should have a valid Bajaj Pay Wallet with full KYC to transfer or receive money.

In such scenarios, please wait for the transaction status to get updated. If the transaction fails, please do not worry. Your money will be refunded to your Bajaj Pay Wallet on a T+1 basis, where T shall mean the date of the transaction and 1 shall mean the subsequent day.

We regret to inform you that it is beyond the control of Bajaj Finance Limited to reverse a successfully executed transaction. Hence, please contact the beneficiary’s bank for a refund.

Wallet interoperability is a technical compatibility that allows you to use Bajaj Pay Wallet for making payments through Unified Payment Interface (UPI) either by using the Wallet Virtual Payment Address (Wallet VPA) or by scanning any UPI QR code.

There are several features of interoperability and benefits of having an interoperable Bajaj Pay Wallet. Such as:

• You will have a separate UPI ID linked to your wallet
• You can scan any UPI QR code to make payments
• You can transfer money from your Bajaj Pay Wallet to any other interoperable Wallet issued by any other Issuer through UPI
• You can transfer money from your Bajaj Pay Wallets to any bank account through UPI
• You can initiate/receive Collect Request (money request) from UPI users
• You get instant notifications related to your payment status

All users having valid and active Full KYC Bajaj Pay Wallet shall be eligible for wallet interoperability, subject to other Terms and Conditions.

To create your wallet UPI ID, please follow these steps:

• Click on “Wallet” under “Bajaj Pay” at the top of the Home Screen.
• Click on “Activate Now” located under the banner Link Bajaj Pay Wallet with UPI
• Select the “SIM card” linked to your Bajaj Pay Wallet and click on “Proceed”
• Your wallet UPI ID will be generated within a few seconds

Or

• Click on the “Settings” icon at the top right of the Wallet Home Screen.
• Click on “Link Bajaj Pay Wallet with UPI”
• Select the “SIM card” linked to your Bajaj Pay Wallet and click on “Proceed”
• Your wallet UPI ID will be generated within a few seconds

To send money using your wallet UPI ID, please follow these steps:

• Click on “Wallet” under “Bajaj Pay” at the top of the Home Screen.
• Click on “Pay” at the top left of the screen
• Scan the QR code
• Verify the beneficiary’s details
• Enter the amount and click on “Pay”
• Complete your transaction through the preferred Two-factor Authorisation (Fingerprint, MPIN and OTP etc.)

OR

• Click on “Pay” at the top left of the screen
• Enter the beneficiary UPI ID and verify the details
• Enter the amount and click on “Pay”
• Complete your transaction through the preferred Two-factor Authorisation (Fingerprint, MPIN, and OTP etc.)

To request money using your wallet UPI ID, please follow these steps:

• Click on “Wallet” under “Bajaj Pay” at the top of the Home Screen.
• Click on the “Settings” icon at the top right of the screen
• Under “Manage Wallet UPI ID”, click on “View all Request”
• Scroll to the “Sent” section
• Click on “Request” at the bottom right of the screen
• Enter the payer UPI ID and click on “Proceed”
• Enter the amount and optional comments (if any)
• Verify details and click on “Send Request”

To view your QR code and wallet UPI ID details, please go to “Settings” and click on “View my QR”.

To transact by scanning the UPI QR code using your wallet UPI ID, please follow these steps:

• Click on “Wallet” under “Bajaj Pay” at the top of the Home Screen.
• Click on “Pay” at the top left of the screen
• Scan the QR code
• Verify the beneficiary details
• Enter the amount and click on “Pay”
• Complete your transaction through the preferred Two-factor Authorisation
• (Fingerprint, MPIN, and OTP etc.)

To view the details of the Collect Requests received by you, please follow these steps:

• Click on “Wallet” under “Bajaj Pay” at the top of the Home Screen.
• Click on the “Settings” icon at the top right of the screen
• Click on “View all Request”
• On the “Request” section, view the required details.

To mark the Collect Request as spam, please follow these steps:

• Click on “Wallet” under “Bajaj Pay” at the top of the Home Screen.
• Click on the “Settings” icon at the top right of the screen
• Click on “View all Request”
• Once on the “Received” section, select the request you want to mark as spam
• Click on “Mark as spam”.

To deregister your wallet UPI ID, please follow these steps:

• Click on “Wallet” under “Bajaj Pay” at the top of the Home Screen.
• Click on the “Settings” icon at the top right of the screen
• Under “Manage Wallet UPI ID”, select “De-register Wallet UPI ID”
• Click on “DE-REGISTER”

Wallet UPI ID/Wallet VPA shall mean the Virtual Payment Address associated with Bajaj Pay Wallet for enabling PPI interoperability through UPI.

No, the Bajaj Pay Wallet UPI Id is created by default. Currently, there is no option to choose the Bajaj Pay Wallet UPI ID.

The interoperable transaction is required to be authorised using a preferred Two-factor Authorisation (Fingerprint, MPIN, and OTP etc.) method.

Two-Factor Authentication (2FA) or Two-factor Authorisation is a security system that requires two separate, distinct forms of identification in order to make payments through Bajaj Pay Wallet.

You can make payments to merchants in the following manner:

• Scan any UPI QR code available at merchant outlets or on merchant websites, select UPI as the payment option and enter your wallet UPI ID to generate a collect request on your Bajaj Pay Wallet.
• Pay entering Customer Preferred Two-factor Authorisation.
   

No, you do not need a bank account to create a Wallet UPI ID.

No. Your wallet UPI ID gets created using your mobile number registered with your Wallet, by default.

Interoperability of wallet (UPI ID for Wallet) is provided only to customers having valid and active Full KYC Bajaj Pay Wallet. Please upgrade your Bajaj Pay Wallet to Full-KYC for creating Wallet UPI ID.

If your wallet is downgraded from Full-KYC Wallet to Small wallet (Small PPI) on account of KYC norms, your Wallet UPI ID shall automatically stand deregistered.

There is no additional cost for transacting through your wallet UPI ID.

Please find below the current limits for Interop transactions. We consistently evaluate these limits and update the same. So, please check FAQs for updated limits.

Full KYC wallet
1. Add money to Bajaj Pay Wallet

• Monthly transaction limit: Rs 103000

2. InterOp Spends

• Monthly transaction limit: Rs 103000
   

If money is deducted, the same will be refunded back to the source account. If it is not refunded, then you can raise a request after checking the transaction status by following these steps:

• Click on “Passbook” under “Bajaj Pay” at the top of the Home Screen.
• Scroll to the “Bajaj Pay Wallet” section
• Select the transaction against which you want to check the status
• If you have made the transaction to a person or a merchant and your transaction status is “Pending”, then click on “Check Status”
• In case you are not satisfied with the provided solution, click on “Raise Complaint”

Please note that any service/product delivery issue or refund-related query, after successful payment through your Bajaj Pay Wallet, can only be addressed by the merchant. Hence, kindly reach out to the customer support of the concerned merchant through their apps or websites.

Do not worry. Your money is safe with us and the same will be refunded to you within 3 to 4 business days.

In case there is a delay, please raise a request with us by following these steps:

• Go to the “Main Menu (three lines)” at the top left of the Home Screen.
• Select “Help and Support”
• Click on “Raise a Request” at the bottom of the screen
• Follow the instructions given on the screen

Be assured your money is safe with us. Once your merchant initiates a refund, the money gets credited back to your Bajaj Pay Wallet within 3 to 4 business days.

However, if the refund is delayed due to unforeseen circumstances, then please raise a request with us by following these steps:

• Go to the “Main Menu (three lines)” at the top left of the Home Screen.
• Select “Help and Support”
• Click on “Raise a Request” at the bottom of the screen
• Follow the instructions given on the screen

The option to use your Bajaj Pay Wallet for payments will be available on the checkout page.

Generally, the cashback gets credited to your Bajaj Pay Wallet within 5 to 7 business days. In case there is a delay, please raise a request with us by following these steps:

• Go to the “Main Menu (three lines)” at the top left of the Home Screen.
• Select “Help and Support”
• Click on “Raise a Request” at the bottom of the screen
• Follow the instructions given on the screen

We regret to inform you that currently, this feature is not available with us. Hence, to revoke access to your Bajaj Pay Wallet, please go to the merchant”s app and delink your wallet from the checkout page.

Linking your Bajaj Pay Wallet to a third-party merchant does not give any access to them. All the transactions and payments will be done only after two-factor authentication (M-PIN, OTP etc.) by you.

Be assured your money is safe with us as we are an RBI-approved wallet service provider.

Both “Minimum KYC” and “Full KYC” wallets can be used for merchant-related wallet transactions. To know more, please refer to the below-given information:

Full KYC Wallet limit
1. Add Money limit:

• Monthly transaction limit: Rs. 1,03,000

2. Overall limits:

• Daily transaction limit: Rs. 1,03,000
• Monthly transaction limit: Rs. 1,03,000

• Minimum KYC Wallet limit

• Add Money limit:
• Monthly transaction limit: Rs. 10,000

• Overall limits:

• Daily transaction limit: Rs. 10,000
• Monthly transaction limit: Rs. 10,000

Please Note:
The limits provided are in line with your current KYC status.

Your merchant can deduct the money equal to the transaction/order amount only. If the additional amount has been debited, you should contact the merchant to refund the amount. The merchant will check the actual value of your transaction/order and refund the extra amount to your Bajaj Pay Wallet within 3 to 4 business days.

To check all previous payments with the merchant, including amount, date and order details, please click on “Passbook” under “Bajaj Pay” at the top of the Home Screen and scroll to the “Bajaj Pay Wallet” section.

If you have exceeded your “Add Money” limit, you may not be able to add money to your Bajaj Pay Wallet. To know more, please refer to the below-given information:

Full KYC Wallet limit
Add Money limit:

• Monthly transaction limit: Rs. 1,03,000

Overall limits:

• Daily transaction limit: Rs. 1,03,000
• Monthly transaction limit: Rs. 1,03,000

Minimum KYC Wallet limit
Add Money limit:

• Monthly transaction limit: Rs. 10,000

Overall limits:

• Daily transaction limit: Rs. 10,000
• Monthly transaction limit: Rs. 10,000

This is a feature that will add a layer of security to all debit transactions from your Bajaj Pay Wallet. This feature is as per RBI”s Master Direction on Prepaid Payment Instruments. Every debit transaction from your Bajaj Pay Wallet can be validated either through Device PIN, Touch ID (Fingerprints), Face ID, App M-PIN or OTP sent to your registered mobile number.

Please Note: Two Factor Authentication feature is available on the Bajaj Finserv App versions as mentioned below:

• Android: Versions 8.0.4 and above. Please upgrade to the latest version to enable the functionality
• iOS: This feature is not available on iOS currently.

To set up Two Factor Authentication for your Bajaj Pay Wallet, please follow the below steps:

• Go to the Main Menu (three lines) at the top left of the Home Screen.
• Select “Settings”
• Select “Security Settings”
• Enable biometrics i.e., set your Touch ID/Face ID by turning the toggle button “Active (Green)”
• Or you can also choose to “Set-Up MPIN”

Please Note:
In case you do not set up your Two Factor Authentication, you need to validate your transactions through the OTP sent to your registered mobile number.

No debit transaction from Bajaj Pay Wallet can be carried out without Two Factor Authentication.

To carry out transactions, you can use any of the below-given modes of Two Factor Authentication:

• Device PIN
• Touch ID (Fingerprints)
• Face ID
• M-PIN or
• OTP sent to your registered mobile number

Please Note:
In case you do not set up your Two Factor Authentication, you need to validate your transactions through the OTP sent to your registered mobile number.

You have 3 attempts to successfully authenticate a debit transaction using Bajaj Pay Wallet. Post 3 wrong attempts, the transaction shall be failed and you may initiate the transaction afresh.

To raise a request for your cashback/ voucher-related queries for bills and recharges, UPI or Wallet (PPI), please log in to 'My Account' and follow the below steps:

1. Go to 'Passbook' on home page
2. Select transaction under Bills & recharges/ Wallet
3. Click on 'Raise a Dispute'
4. Select 'Query' related to Rewards
5. Select relevant 'Type' and 'Subtype'
6. Submit Request
   

You can earn the following rewards on your transaction:

• Cashback
• Reward Points
• Vouchers

You can earn rewards by making payment transactions with us

You can earn rewards only on selected transactions.

Rewards In Process” refer to rewards that are initially locked and get unlocked only after you complete the “Offer Activity” successfully.

For example,”Rewards in Process cashback for wallet creation getProcess” unlocked only after you make your first wallet load*

*Minimum wallet load amount applicable
 

Please log in to 'My Account' to view your earned vouchers, cashback, and Bajaj Coins, follow the below steps:

1. Go to 'Rewards'
2. Select your reward type
3. Click on the relevant tile

To view rewards in a locked state, click on 'Rewards in process'.

Rewards In Process” comprises Vouchers, Cashbacks, BFL Reward Points and Coupon Codes. They are initially locked and get unlocked only after you complete the “Offer Activity” successfully.

For example,“Rewards in Process" cashback for wallet creation gets unlocked only after you make your first wallet load*

*Minimum wallet load amount applicable

Your cashback gets credited to your wallet within 24 to 48 hours or after the fulfilment of the Terms & Conditions.

However, if you still can”t find the cashback in your wallet, please Raise A Request/Complaint with us by following these steps:

• Go to the “Menu” at the top left of the home page
• Select “Help & Support”
• Click on “Raise A Request” at the bottom of the screen
• Select the category for which you want to raise a request
• Click on “Proceed”
• Type your query and sub-query
• Go through the FAQs
• If not satisfied, click on “Still Have A Query”
• Fill in the required details
• Click on “Submit”

Yes, but you can do so only after you have accumulated a minimum amount of Bajaj Coins. However, the converted cashback cannot be transferred to your linked bank account.

We regret the inconvenience caused. There may be a delay due to some technical issues. We request you to wait for some time and re-check the “Rewards in Process” section of the app.
However, if you still cannot find your rewards, please Raise a Request/Complaint with us by following these steps:<

• Go to the “Menu” at the top left of the home page
• Select “Help & Support”
• Click on “Raise A Request” at the bottom of the screen
• Select the category for which you want to raise a request
• Click on “Proceed”
• Select your query and sub-query
• Go through the FAQs
• If not satisfied, click on “Still Have a Query”
• Select your relation with us
• Click on transactional & rewards related
• Identify your transaction that you wish to raise a query for
• Fill in the required details
• Click on “Submit”

Yes, the Bajaj Coins are subject to Terms & Conditions.

Your Bajaj Coins get expired within 12 months from the date of its accrual. Terms & Conditions apply.

You cannot restore the expired Bajaj Coins.

There may be some technical issues due to which you are unable to view your Bajaj Coins. We request you to wait for some time and re-check the “My Rewards” section of the app. However, if you still cannot find your Bajaj Coins, please Raise A Request/Complaint with us by following these steps:

• Go to the “Menu” at the top left of the home page
• Select “Help & Support”
• Click on “Raise A Request” at the bottom of the screen
• Select the category for which you want to raise a request
• Click on “Proceed”
• Select your query and sub-query
• Go through the FAQs
• If not satisfied, click on “Still Have a Query”
• Select your relation with us
• Click on transactional & rewards related
• Identify your transaction that you wish to raise a query for
• Fill in the required details
• Click on “Submit”

Cashback is a cash reward that can be earned by making payment transactions with us.

The amount of cashback depends on the amount of your transaction. The more you transact, the more you earn. Terms & Conditions apply.

The Cashback won cannot be transferred to your bank account. However, you can use your cashback for making payment transactions.

You need a minimum of 100 Bajaj Coins to purchase a voucher at Bajaj Dealz.

A few vouchers, such as “Rewards in Process”, get unlocked only after you complete the “Offer Activity”.

Vouchers are provided with a clearly mentioned expiry date and they cannot be re-activated. Kindly refer to the voucher T&C for more details.

You can use your cashback for making payments transaction with us.

You can use your Bajaj Coins for:

• Availing services (convert to cash)
• Purchasing vouchers of various brands and much more

To get complete details of the Terms & Conditions of your vouchers, please visit the “My Voucher” section of the app for more details.

Yes, you can. However, please keep in mind that you will not be eligible to earn & nbsp;Bajaj Coins on such transactions.

In that case, please Raise a Request/Complaint with us by following these steps:

• Go to the “Menu” at the top left of the home page
• Select “Help & Support”
• Click on “Raise A Request” at the bottom of the screen
• Select the category for which you want to raise a request
• Click on “Proceed”
• Select your query and sub-query
• Go through the FAQs
• If not satisfied, click on “Still Have A Query”
• Select your relation with us
• Click on transactional & rewards related
• Identify your transaction that you wish to raise a query for
• Fill in the required details
• Click on “Submit”

Bajaj Coins are non-transferable. However, you can always use your rewards to buy vouchers and gift them to family and friends.

Under Triple Rewards, if you make a purchase of Rs. 100 or above by scanning through Bajaj Pay QR code in Bajaj Finserv App, you will receive three exciting rewards after you make the transaction.

The three rewards consist of:
Cashback amount: This cashback amount gets directly credited into your wallet

Next-purchase voucher: Shop more from the same store by using the next purchase voucher, which is offered by the store owner

Discounted OTT voucher: Get the benefit of services at a discounted rate

You can earn Triple Rewards by purchasing anything of Rs. 100 or above by scanning through Bajaj Pay QR code in Bajaj Finserv App.

You can earn two types of next purchase vouchers:

Discount: You will get a fixed discount if you spend above a certain amount as described in voucher details offered by the store