BSNL, one of India's leading telecommunications providers, has consistently delivered quality network services. The organisation offers reliable services, including voice, data, broadband, and value-added services to millions of customers across India. Its commitment to innovation and customer satisfaction has made it one of the leading telecom operators in the country. BSNL’s postpaid services cater to customers seeking seamless connectivity and personalised experiences. Among its offerings, the BSNL postpaid family plans are a standout feature, allowing families to manage multiple connections under one plan. These plans include shared data, exclusive benefits, and cost-effectiveness, making them ideal for modern households. Families can choose from a range of packages designed to suit diverse needs, ensuring everyone stays connected without compromise.

BSNL makes it simple to recharge your mobile or pay your bills. While there are many online platforms for this, it is best to stick to trusted BBPS platforms. With Bajaj Pay on Bajaj Finserv, you can quickly recharge or pay your postpaid bills. Plus, every transaction is encrypted to keep your details safe.

Steps to activate BSNL postpaid SIM

1. Purchase a SIM: Visit any BSNL store or an authorized retailer to buy your BSNL postpaid SIM

2. Provide KYC Documents: Submit proof of identity and address as part of the KYC (Know Your Customer) process

3. Choose a Postpaid Plan: Select a postpaid plan that suits your needs, and the SIM will be linked to it

4. Wait for Activation: The activation process is usually completed within 24 hours, giving you quick access to BSNL's postpaid services

BSNL’s user-centric approach ensures customers face minimal inconvenience during the activation. With an extensive network of service centres and a responsive online portal, users receive the support they need throughout the process.

Documents required for BSNL postpaid SIM activation

To activate your BSNL postpaid SIM, you need to provide:

• Proof of identity (POI): Aadhaar card, voter ID, passport, or driving licence.
• Proof of Address (POA): Utility bill, rent agreement, or passport.
• Passport-sized photographs: At least one recent photograph.
• Additional documents for corporate plans: Company ID card and a letter of authorisation.
• For minors: Guardian’s ID and consent form are mandatory.

Ensure that all documents are valid and up to date to avoid delays during the activation process.

Common issues during BSNL postpaid SIM activation and solutions

Delayed activation

• Issue: SIM activation exceeds 24 hours.
• Solution: Contact BSNL customer care to check for any discrepancies in your KYC documents.

Network issues

• Issue: Poor or no network signal after activation.
• Solution: Restart the device and check SIM insertion. If unresolved, visit a BSNL store.

Tele-verification failure

• Issue: Unable to complete the tele-verification process.
• Solution: Reattempt by dialling ‘59059’. Ensure that correct details are provided during the process.

Incorrect plan activation

• Issue: The selected plan is inactive.
• Solution: Contact customer care to rectify the issue and activate the correct plan.

Benefits of BSNL postpaid SIM

Unlimited calling: Enjoy uninterrupted communication with unlimited voice calls across all networks.

• Data rollover: Unused data rolls over to the next billing cycle, ensuring no wastage.
• Customised plans: Choose from a variety of plans to suit individual or family needs.
• Roaming benefits: Seamless connectivity across India without additional roaming charges.
• Add-on benefits: Access to OTT platforms, music streaming apps, and other exclusive offers.
• Priority service: Dedicated customer support for postpaid users ensures quicker resolution of issues.

BSNL customer care contact details

For assistance, BSNL provides various customer care channels:

• Helpline number: Dial 1503 (from BSNL) or 1800-180-1503 (from other networks).
• Email support: Send queries to customercare@bsnl.co.in.
• Online portal: Visit the official BSNL website for services and FAQs.
• Regional offices: Visit the nearest BSNL office for in-person support.
• Social media: Reach out via official BSNL handles on Facebook and Twitter.

Steps to pay BSNL postpaid bill on the Bajaj Finserv app

You can make BSNL postpaid bill payment online on the Bajaj Finserv app by following these steps:

1. Download the Bajaj Finserv app from the Google Play Store or App Store and install it on your device

2. Open the app, log in, or register if you are a new user

3. Under 'UTILITIES AND BILL', select 'MOBILE POSTPAID'

4. Enter your 10-digit mobile number and tap on 'FETCH YOUR BILL'

5. Select a payment method from the list of available payment options such as credit cards, debit cards, and net banking

6. After choosing your preferred payment mode, enter the requested payment details

7. Check the details that you entered and click on 'PAY NOW'

You will receive a notification from Bajaj Finserv after successful payment.

Steps to pay BSNL postpaid bill online on the Bajaj Finserv website

Here is how you can pay your BSNL postpaid bill on the Bajaj Finserv website:

1. Visit the Bajaj Finserv website or click on https://www.bajajfinserv.in

2. Go to the 'ALL PAYMENTS' under the 'PAYMENTS' section

3. Select ‘VIEW ALL’ and click on 'MOBILE POSTPAID'

4. Enter your 10-digit mobile number and tap on 'FETCH YOUR BILL'

5. Select a payment method from the list of available payment options such as credit card, debit card, UPI, e-Wallets, and net banking

6. After choosing your preferred payment mode, enter the requested payment details

7. Check the details that you entered and click on 'PAY NOW'

You will receive a notification from Bajaj Finserv after successful payment.

Fees and Charges

A platform fee of up to Rs. 5 will be charged on each mobile recharge and bill payment (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.