Vi (formerly Vodafone Idea) offers a variety of broadband plans in India, including fiber-optic connections for high-speed internet access. They also provide bundled plans that include broadband, mobile data, and OTT subscriptions.
Vodafone Idea broadband customer support
If you're facing any issues with your Vi broadband connection, you can reach their customer support through various channels:
Phone:
You can also call the specific customer care number for your circle. Here are the numbers for some of the major circles:
Circle-specific numbers:
- Madhya Pradesh: 9826012345
- Mumbai: 9702012345
- Gujarat: 9824012345
- Maharashtra & Goa: 9822012345
Helpline details |
Vi contact number |
Customer helpline (short code) |
- |
(From your vi mobile number) |
199 |
Customer helpline (long code) |
xxxxx12345 |
Complaint helpline |
- |
(From your vi mobile number) |
198 |
Complaint helpline (long code) |
xxxxxxx198 |
VAS deactivation |
155223 |
Do not disturb |
1909 |
Data activation/ deactivation |
1925 |
Televerification |
59059 |
Mobile number portability helpline |
18001234567 |
COCP/enterprise |
55666 |
Mobile number portability (MNP) helpline |
18001234567 |
For sales enquiries: 18002662222
Vi app:
- Download the Vi app from the App Store or Google Play.
- Sign in with your Vi mobile number.
- Go to the ‘HELP & SUPPORT’ section.
- Choose the relevant category and sub-category for your issue.
- You can either chat with a virtual assistant or request a call back from a customer care representative.
WhatsApp:
You can send a message to Vi's customer care on WhatsApp at +91 9654297000.
Website:
You can visit the Vi website and use the online chat support or find answers to frequently asked questions in the help & support section.
How to talk to a live representative at Vodafone Idea broadband customer care?
When calling customer care, you may have to go through an interactive voice response (IVR) system. To reach a live representative, follow these prompts:
- Press 1 for prepaid or 2 for postpaid (if applicable).
- Press 2 for broadband.
- Press 1 for technical support.
- Press 3 for ‘SPEAK TO A CUSTOMER CARE REPRESENTATIVE’
Can I contact Vodafone Idea broadband customer support via email?
Yes, you can send an email to customercare@vodafoneidea.com, stating your account details and the specific issue you're facing.
