Treelink Broadband is dedicated to providing exceptional customer care to enhance the user experience for its broadband services. It's customer care team is trained to handle a wide range of inquiries, from technical issues to billing questions, ensuring that customers receive timely and effective assistance. With a commitment to quality service, Treelink aims to resolve issues efficiently, allowing users to enjoy uninterrupted internet access.

Bajaj Pay, the BBPS platform on Bajaj Finserv, offers a seamless solution for broadband bill payments. This platform simplifies the process, allowing you to view, pay, and download broadband bill receipts effortlessly in just a few steps. With Bajaj Pay, you can also manage various other payments, making it a convenient hub for handling multiple financial transactions.

Why choose Treelink Broadband services

• High-speed connectivity: Treelink offers some of the fastest broadband plans available.
• Affordable pricing: Competitive pricing structures make it accessible for various budgets.
• Reliable customer support: A dedicated support team is available to assist with any issues.
• Flexible plans: Various plans cater to different needs, whether for home or business use.
• Local expertise: Understanding the local market allows for tailored services.

How to contact Treelink customer care

Customers can easily reach Treelink Broadband's customer care through several channels:

Phone: Call the customer support hotline at +91 7574852003 for immediate assistance.

Email: Send inquiries to info@treelink.in for detailed responses.

Website: Visit the Treelink Contact Page for additional options and resources.

Treelink customer support hours

Monday to Friday: 10 AM - 7 PM

Saturday and Sunday: 10 AM - 1 PM

Available Communication Channels for Support

Channel	Details
Phone	+91 7574852003
Email	info@treelink.in
Live chat	Available on the website
Social media	Facebook, Twitter

Common customer queries and solutions

Treelink Broadband addresses a variety of common customer queries effectively:

1. Connection issues: If customers experience connectivity problems, they are advised to reboot their modem and check all connections. If issues persist, contacting support is recommended.

2. Billing questions: For questions regarding bills, customers can access their account online or contact customer care for clarification.

3. Service upgrades: Customers interested in upgrading their service can do so through the website or by contacting support directly.

4. Technical support: For technical difficulties, Treelink offers troubleshooting guides on their website and dedicated support personnel who can assist over the phone.

Service request procedure and timelines

To request service or report an issue, follow these steps:

1. Identify the issue: Clearly define the problem you are experiencing.

2. Contact customer care: Use one of the available communication channels to reach out.

3. Provide details: Share necessary information such as your account number and a description of the issue.

4. Receive confirmation: After submitting your request, you will receive a confirmation with a reference number.

5. Resolution timeline: Most issues are addressed within 24 hours; however, complex problems may take longer.

Troubleshooting common broadband issues

To resolve common broadband problems, consider these pointers:

Slow Internet speeds: Check for network congestion by disconnecting other devices and running a speed test.

Intermittent connectivity: Ensure that your modem is updated and placed in an optimal location away from obstructions.

No Internet access: Restart your modem and router; if the issue persists, contact customer care for further assistance.

Wi-Fi signal issues: Position your router centrally in your home and consider using extenders if necessary.

Why Treelink offers the best broadband customer support

Treelink stands out in customer support due to its comprehensive training programs for staff, ensuring they are equipped with the knowledge needed to assist customers effectively. The company also values feedback and continuously seeks ways to improve its services based on customer experiences.

Feedback and complaints: How to report issues

Customers wishing to provide feedback or report complaints can do so by:

Filling out online forms: These are available on the Treelink website for easy submission.

Emailing customer support: Directly communicate any concerns via email.

Calling customer care: Discuss issues directly with a representative.

How to pay your Treelink Broadband bill online

Customers can conveniently pay their Treelink broadband bills online through third-party services like Bajaj Finserv for broadband bill payments Bajaj Finserv.

To pay your Treelink broadband bill on the Bajaj Finserv website:

1. Visit the Bajaj Finserv website.

2. Go to the 'BILLS AND RECHARGES' under the 'PAYMENTS' section.

3. Click on 'VIEW MORE.'

4. Select 'BROADBAND POSTPAID' under the 'UTILITIES AND BILLS' section.

5. Select your operator from the drop-down menu.

6. Enter your ‘USERNAME’ and click on ‘FETCH BILL.’

7. Choose a payment method: credit card, debit card, UPI, e-wallet, or net banking.

8. Enter the requested payment details and verify them.

9. Click 'PAY NOW' to complete the transaction.

Fees and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.