Sun Direct DTH Customer Care Number - 24x7 Helpline and Service Details

Get Sun Direct DTH customer care numbers, helpline details, and complaint channels to resolve issues and access 24x7 support quickly.
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Sun Direct DTH Customer Care Number - 24x7 Helpline and Service Details
2 mins read
26-March-26

Sun Direct DTH (Direct-to-Home) is a popular satellite television service provider in India. With a wide range of channels and packages, Sun Direct offers entertainment, news, sports, and regional content to millions of subscribers.

However, like any service, there may be times when you need assistance or have complaints. In this article, we will explore the Sun Direct DTH customer care numbers, helpline, and how to address your concerns effectively.

Sun Direct DTH customer care helpline numbers

Sun Direct offers multiple support channels to help customers resolve DTHrelated issues quickly. Whether you need technical assistance, account support, recharge help, or want to raise a service complaint, you can reach out through the official Sun Direct DTH customer care numbers listed below.

Support type

Contact number / Action

Availability

Toll-Free Helpline

1800 123 7575

24x7

Alternate Helpline

76010 12345

24x7

All India Number

70940 12345

24x7

WhatsApp Support

96771 44225

24x7

SMS Support

Send HELP → 96000 58585

24x7

Complaint Number

1800 103 7575

24x7

Customer Care Email

customercare@sundirect.in

–

General Info Email

info@sundirect.in

–


These Sun Direct DTH customer care numbers provide instant help for technical errors, missing channels, account updates, smart card issues, or billing concerns. Customers can also use the sun direct helpline number for any urgent assistance.

Sun Direct DTH digital and automated support

Apart from phone support, Sun Direct offers convenient digital platforms for quick resolutions:

Support Type

Details

Contact / Action

Availability

SMS Services

Activate add-on packs or channels

Send SMS to 96000 58585 or 58585

24x7

Live Chat

Chat with support online

Visit the Sun Direct website

24x7

Online Complaint Form

Submit service issues digitally

Use the “Complaints” section on the website

24x7

Mobile App

Manage account, view plans, raise complaints

Available on Android & iOS

24x7


These digital tools provide an easy alternative when customers prefer automated self-service instead of calling the sun direct helpline number.

IVRS menu for toll-free number 1800 123 7575

Sun Direct’s IVRS system ensures quick routing to the correct department:

  • Press 1 – Existing customer
  • Press 2 – New customer
  • Press 9 – Talk to customer care executive
  • Optional:
    • Press 1 for new connection details
    • Press 2 for product & service information

Sun Direct state-wise Nodal Officer contacts

For unresolved complaints or escalations, Sun Direct provides nodal officers across all states. They handle service issues, consumer grievances, and advanced technical concerns.

State

Contact number

Email

Andhra Pradesh

044-44676767

Nodalap@sundirect.in

Assam

033-44676767

Nodalasm@sundirect.in

Bihar

033-44676767

Nodalbihar@sundirect.in

Jharkhand

033-44676767

Nodaljkd@sundirect.in

Odisha

0674-2510052

Nodalor@sundirect.in

West Bengal

033-44676767

Nodalwb@sundirect.in

Karnataka & Goa

080-44676767

Nodalkar@sundirect.in

Kerala

044-44676767

Nodalker@sundirect.in

Chandigarh

0172-4620292

Nodalchand@sundirect.in

Delhi / NCR

0120-4348137, 0120-4112797

Nodalncr@sundirect.in

Haryana

0172-4620292

Nodalhar@sundirect.in

Himachal Pradesh

0172-4620292

Nodalhp@sundirect.in

Jammu & Kashmir

0172-4620292

Nodaljk@sundirect.in

Punjab

0172-4620292

Nodalgp@sundirect.in

Rajasthan

0731-4080935

Nodalraj@sundirect.in

Uttar Pradesh

0522-4047234

Nodalup@sundirect.in

Uttarakhand

0522-4047234

Nodaluk@sundirect.in

Telangana

040-40182424

Nodaltg@sundirect.in

Tamil Nadu

044-44676767

Nodaltn@sundirect.in

Chhattisgarh

022-42109797

Nodalchat@sundirect.in

Madhya Pradesh

022-42109797

Nodalmp@sundirect.in

Gujarat

022-42109797

Nodalguj@sundirect.in

Maharashtra

022-42109797

Nodalmah@sundirect.in


Conclusion

Sun Direct offers reliable 24x7 assistance through its dedicated support channels. Whether you need help with technical issues, billing queries, channel activation, or service interruptions, the official Sun Direct customer care numbers provide quick access to trained support teams. For faster resolutions, you can also use WhatsApp support, SMS services, or escalate concerns through state-wise nodal officers.

If you are facing any DTH-related issue, reach out to the Sun Direct helpline number or use the available digital support options to get prompt assistance and ensure an uninterrupted viewing experience.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For customer support, call Personal Loan IVR: 7757 000 000

Frequently asked questions

 How do I check the status of my Sun Direct complaint?

You can check your Sun Direct complaint status by calling the customer care helpline, using the Sun Direct mobile app, or visiting the official website’s “Track Complaint” section. If you registered your complaint through SMS or WhatsApp, you may also receive periodic updates. Keep your complaint reference number handy for faster tracking.

 Can I reach Sun Direct customer care from outside India?

Yes, customers outside India can contact Sun Direct through email support or online complaint forms available on the official website. While domestic helpline numbers may not work internationally, email communication and web based support options ensure assistance for account issues, service problems, or technical faults even when you are not in India.

How long does it take for Sun Direct to resolve a complaint?

Sun Direct typically resolves most complaints within 24 to 48 hours, depending on the nature of the issue. Technical problems or service disruptions may be addressed sooner, while hardware-related concerns, like set-top box issues, may take longer. You will receive updates through SMS or phone calls until the complaint is closed.

Can I escalate my complaint if not resolved in time?

Yes, you can escalate unresolved complaints by contacting the respective state nodal officer through their dedicated phone number or email. If the issue still remains unresolved, further escalation can be done through the Appellate Authority. Always include your complaint reference number and registered contact details when escalating.

What documents do I need to submit for a complaint?

Most complaints do not require documentation. However, for ownership verification, connection transfer, or major service issues, you may need your customer ID, registered mobile number, installation details, and any previous service records. In rare cases involving billing disputes, proof of payment or transaction screenshots may be requested.

How can I request a replacement for a faulty set-top box?

To request a replacement for a faulty set-top box, contact Sun Direct customer care or raise a complaint through the website or mobile app. A technician will be scheduled to inspect the issue. If the device is found defective, replacement options and applicable charges—if any—will be shared with you before processing.

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