Smart meters are advanced digital devices that record electricity usage in real-time, providing consumers with accurate billing and enhanced control over their energy consumption. They replace traditional analogue meters, offering numerous benefits, including improved energy efficiency and the ability to monitor usage patterns. With the advent of smart meter technology, recharging your electricity supply has become more convenient and efficient.

Users can easily recharge their smart meters online, ensuring they never run out of power unexpectedly. This modern approach to energy management simplifies the recharge process and empowers consumers to make informed decisions about their electricity usage. By adopting smart meters, households can enjoy a seamless experience in managing their electricity needs while contributing to energy conservation efforts.

How to recharge smart meter in Bihar

Recharging a smart meter in Bihar is a straightforward process that can be done through various methods. Here are the primary ways to recharge your smart meter:

1. Online through the official website: Visit the North Bihar Power Distribution Company Ltd (NBPDCL) website. You will need your consumer ID and registered mobile number.

2. Mobile apps: Download the Suvidha app from the Google Play Store or Apple App Store. After installation, register using your consumer ID and mobile number to access recharge options.

3. Discom counters: You can visit NBPDCL Discom counters located at various offices to recharge your smart meter in person.

4. Smart meter vendor portals: Some vendors have dedicated web portals where you can recharge your smart meter using your consumer ID.

By utilising these methods, you can easily ensure that your smart meter is always topped up and ready for use.

Steps for successful recharge

To successfully recharge your smart meter, follow these detailed steps:

1. Gather necessary information: Ensure you have your consumer ID and registered mobile number ready before starting the process.

2. Choose your method: Decide whether you will recharge online via the NBPDCL website, through the Suvidha app, or at a physical location.

3. Online recharge process: For website: Go to the NBPDCL website and navigate to the 'Recharge' section.

4. Using the Suvidha app: Open the app and log in with your consumer ID and mobile number.

5. Payment confirmation: After completing your payment, wait for a confirmation message via SMS or email indicating that your recharge was successful.

6. Check balance: Once recharged, check your smart meter balance through the app or by checking directly on the device to ensure that it reflects the new amount.

7. Troubleshoot if necessary: If you encounter any issues during the recharge process, refer to troubleshooting tips or contact customer support for assistance.

By following these steps carefully, you can ensure a smooth and successful recharge of your smart meter

.

Payment methods for smart meter recharge

Payment method	Description
NBPDCL website	Directly pay through the official NBPDCL website using consumer ID.
Suvidha mobile app	Use this app for quick recharges; available on Android and iOS platforms.
UPI payments	Pay using any UPI-enabled application like PhonePe or Google Pay.
Debit/Credit cards	Recharge using major debit or credit cards directly on payment portals.
Net banking	Use internet banking services provided by various banks for payments.
Discom counters	Recharge in person at designated NBPDCL offices or counters.
Smart meter vendor portals	Some vendors provide their own online portals for easy recharges.

These diverse payment methods ensure flexibility and convenience for users when recharging their smart meters.

Benefits of using smart meters

Smart meters offer numerous benefits that enhance energy management for consumers:

• Real-time monitoring: Smart meters provide real-time data on electricity usage, allowing users to track their consumption patterns effectively.
• Accurate billing: By eliminating estimated readings, smart meters ensure that consumers are billed accurately based on actual usage.
• Convenience of recharging: Users can easily recharge their meters online or via mobile apps, reducing downtime due to insufficient balance.
• Energy efficiency insights: Smart meters help users identify high-consumption appliances, enabling them to make informed decisions about energy use and conservation.
• Enhanced control over usage: Consumers can manage their electricity consumption better by monitoring usage trends and adjusting habits accordingly.

Overall, smart meters contribute significantly to energy efficiency and provide a more user-friendly experience in managing electricity supply.

Troubleshooting common recharge issues

If you encounter issues while recharging your smart meter, consider these troubleshooting tips:

1. Payment not processed: If your payment fails, check if all entered details are correct (consumer ID, amount). Retry after confirming bank details or card information.

2. No confirmation received: If you do not receive a confirmation message after payment, check your spam folder or wait a few minutes before contacting customer support.

3. Balance not updated: If your meter balance does not reflect after a successful transaction, restart your smart meter or check it after some time as updates may take a moment.

4. App crashes or errors: Ensure that you have the latest version of the app installed; try reinstalling if problems persist.

5. Website issues: If there are problems accessing the NBPDCL website, try clearing browser cache or using a different browser/device.

6. Customer support contact: For unresolved issues, reach out to customer support at 1912 for assistance with any technical difficulties related to recharging your smart meter.

By following these tips, you can effectively troubleshoot common issues encountered during the recharge process.

Customer support and contact information

For assistance with any queries related to smart meter recharges or other services provided by North Bihar Power Distribution Company Ltd (NBPDCL), customers can reach out through various channels:

• Toll-free helpline number: 1912
• Official website: Visit NBPDCL for more information.

Follow NBPDCL on social media platforms like Twitter and Facebook for updates and customer engagement.

Users can also locate payment outlets or submit online complaints through the official website for further assistance regarding their electricity services.

This comprehensive support ensures that customers have access to help whenever needed regarding their smart meters or related services.

Steps to pay your electricity bill online on the Bajaj Finserv website

Paying the electricity bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘ELECTRICITY BILL’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of power suppliers

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fees and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.

Note: For failed transactions, the total amount including charges except taxes are reversed.