One Broadband is a high-speed internet service provider that caters to residential, business, and enterprise users. Known for its consistent connectivity and affordable pricing, it has established itself as a preferred choice for internet services in urban areas. One Broadband offers a variety of plans that cater to different needs, including entertainment, gaming, and work-from-home solutions.

To ensure smooth user experiences, One Broadband provides a robust customer care network. Its customer support system addresses technical concerns, billing queries, and plan upgrades promptly. Customers can reach out via multiple channels like phone, email, walk-in service centres, or the One app. One Broadband’s focus on customer satisfaction ensures that issues are resolved quickly, minimising disruptions to the user’s internet experience.

Overview of One Broadband customer care

One Broadband takes pride in offering a comprehensive customer care service designed to meet user needs efficiently. Whether it’s fixing technical issues, assisting with bill payments, or providing information about new plans, One Broadband’s support team is equipped to provide timely help.

In partnership with platforms like Bajaj Finserv, One Broadband ensures seamless bill payment options for its users. Customers can visit the Bajaj Finserv broadband bill payment page to enjoy quick and secure payment services. This collaboration reflects One Broadband’s commitment to user convenience and accessibility.

How to contact One Broadband customer care

Here are the ways to get in touch with One Broadband’s customer care team:

• Phone support: Dial 022 62581800 for instant assistance.
• Email support: Contact the respective email addresses for your specific query (details in the next section).
• One app: Use the app to raise complaints, track requests, or chat with support.
• Walk-in centres: Visit designated service centres for in-person assistance.
• Escalation process: If unresolved, contact the nodal officer for additional support.

Customer care numbers for various regions

Region	Customer care number
Mumbai	022 62581800
Pune	022 62581800
Delhi-NCR	022 62581800
Bengaluru	022 62581800
Other regions	022 62581800

This single helpline ensures simplicity and easy access for all customers across regions.

Email support details

One Broadband provides dedicated email addresses to handle various concerns effectively:

1. Partner care: care@onebroadband.in

2. Media & PR: media@onebroadband.in

3. Enterprise care: support@celerityx.com

4. Careers/HR: careers@onebroadband.in

These email addresses are monitored regularly to ensure prompt responses. When emailing, include relevant details like your account number, query description, and contact information for quicker resolutions.

Nodal officer contact information

If customer grievances remain unresolved, users can escalate the issue by contacting the nodal officer. The nodal officer ensures that escalated complaints are addressed fairly and promptly.

1. Nodal officer email: appellate@onebroadband.in

2. Contact number: 022 62581800

Customers should provide their complaint ticket number and a brief description of the issue for faster processing.

How to raise complaints using the One app

Follow these steps to raise a complaint using the One app:

• Download the app: Get the One Broadband app from Google Play or the App Store.
• Log in: Use your registered credentials to access your account.
• Navigate to support: Go to the ‘Help’ or ‘Support’ section.
• Raise a ticket: Click ‘Raise a Complaint’ and select the issue category (e.g., connectivity, billing).
• Provide details: Enter a detailed description of the problem and attach screenshots if required.
• Submit: Submit the complaint and note the ticket number for future reference.
• Track status: Use the app’s tracking feature to monitor the resolution process.

Using the app ensures a streamlined process and faster response times.

Escalation process for unresolved complaints

If a complaint remains unresolved, customers can escalate the issue through these steps:

• Re-contact customer care: Call the helpline at 022 62581800 and provide your complaint ticket number for an update.
• Email the nodal officer: Send an email to nodalofficer@onebroadband.in with details of your complaint and previous interactions.
• Submit documentation: Attach supporting documents like billing receipts or complaint logs to strengthen your case.
• Follow up: The nodal officer will address your issue within a stipulated time frame.

This process ensures that serious grievances are managed effectively.

Additional tips for efficient customer support communication

• Provide accurate details: Share your account number and a detailed description of the issue.
• Use official channels: Contact support only through verified numbers or email addresses.
• Keep a record: Save complaint ticket numbers and communication for future reference.
• Be polite: Maintain a respectful tone for better interactions.

Steps to pay your broadband bill online on the Bajaj Finserv website

Paying the broadband bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘BROADBAND POSTPAID’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of broadband companies

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.



Note: For failed transactions, the total amount including charges except taxes are reversed.