Netplus Broadband is one of India’s leading high-speed internet service providers, known for its reliable connectivity and competitive pricing. The company caters to a wide range of customers, including residential users, businesses, and enterprises. With its fibre-optic technology, Netplus ensures high-speed internet that meets the demands of modern users for streaming, gaming, work, and education.

To ensure customer satisfaction, Netplus Broadband offers robust customer care services. The support team is available through various channels, including phone, email, and in-person assistance at walk-in centres. Whether it’s a technical glitch, a billing query, or a need for information on plans, Netplus Broadband’s customer care team is committed to providing prompt and efficient resolutions.

Overview of Netplus Broadband customer care

Netplus Broadband focuses on delivering an excellent customer experience with its dedicated support system. Customers can connect with the team for help with technical issues, bill payments, or service upgrades. The company’s goal is to provide fast and reliable assistance to ensure uninterrupted internet connectivity for its users.

Netplus customers can make use of the Bajaj Finserv Broadband Bill Payment platform to settle their bills quickly and securely. By integrating technology and accessible customer care, Netplus ensures that its users experience convenience at every step.

How to contact Netplus Broadband customer care

Customers can easily contact Netplus Broadband’s customer care team through the following methods:

1. Phone support: Call +91-70875-70875 for assistance with technical, billing, or general queries.

2. Email support: Send your query to customercare@netplus.co.in for first-level assistance.

3. App support: Use the Netplus app to log complaints, track statuses, or seek resolutions.

4. Walk-in centres: Visit a service centre for in-person assistance with your broadband service.

These options ensure that users have access to quick and effective solutions for their problems.

Customer care numbers for various regions

The following table contains contact details for Netplus Broadband’s customer care service:

Region	Customer care number
All regions	+91-70875-70875

Customers can use this number for help with any broadband-related queries or concerns.

Email support details

Netplus Broadband provides two levels of email support to address customer concerns efficiently:

1. Primary support: For general issues and queries, customers can email customercare@netplus.co.in.

2. Escalation email: If the issue is unresolved or requires further attention, escalate it to L2-customercare@netplus.co.in.

Email support is ideal for non-urgent matters or when attaching detailed documentation to describe an issue. The team ensures timely responses and solutions for all emails.

Walk-in service centres and addresses

Customers who prefer in-person support can visit Netplus Broadband’s walk-in service centres. Here is a list of service centres:

City	Address
Ludhiana	Skyma Infra pvt ltd.Canal Road Adjoining gurunank homeopathic College
Chandigarh	C/o Daily Post, Plot No. 17 1st FLOOR, IND AREA, PHASE-I Chandigarh
Amritsar	1st Floor Alpha International City G.T Road Daburji Amritsar, 143022.
Patiala	SCO 144, 3rd FLOOR, CHOTI BARADARI, Patiala

These centres provide face-to-face assistance for all types of broadband service needs, from new connections to resolving complaints.

Nodal officer contact information

If customers are unable to resolve their issues through regular support channels, they can escalate the matter to the nodal officer.

1. Address: 5th floor Opp. Gurdev Hospital The Grand Mall H Block Ludhiana 141012

2. Phone number: +91-70875-70875

3. Email: customercare@netplus.co.in

The nodal officer ensures that unresolved complaints are addressed promptly and effectively.

How to raise complaints using the Netplus app

The Netplus app provides a convenient way for customers to report and manage their broadband issues. Here’s a step-by-step guide:

1. Download the app: Install the Netplus app from the Google Play Store or Apple App Store.

2. Log in: Open the app and log in using your account credentials.

3. Navigate to complaints: Go to the ‘Help’ or ‘Complaints’ section on the dashboard.

4. Select issue type: Choose the category that best matches your problem, such as connectivity, billing, or plan change.

5. Describe the issue: Provide a detailed description of your issue, including any error messages or screenshots if necessary.

6. Submit the complaint: Tap on ‘Submit’ to file your complaint. A reference number will be generated.

Customers can track the status of their complaints within the app to ensure timely resolution.

Escalation process for unresolved complaints

If a complaint remains unresolved after initial contact, customers can escalate the issue through the following steps:

1. Level 1 escalation: Email customercare@netplus.co.in with the complaint details and reference number.

2. Level 2 escalation: If unsatisfied with the response, escalate the matter to customercare@netplus.co.in.

3. Nodal officer escalation: For persistent issues, contact the nodal officer via the provided email or phone number.

These steps ensure a systematic resolution process, making it easier for customers to get the help they need.

Additional tips for efficient customer support communication

For a smoother experience with customer support, follow these tips:

1. Provide complete details: Share all relevant information, such as your account number, issue type, and reference IDs.

2. Use preferred channels: Choose the best communication method based on urgency (phone for immediate help, email for detailed concerns).

3. Track complaint status: Regularly follow up to stay updated on your issue’s progress.

4. Be patient and polite: Courteous communication often results in quicker and more effective solutions.

Steps to pay your broadband bill online on the Bajaj Finserv website

Paying the broadband bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘BROADBAND POSTPAID’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of broadband companies

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.



Note: For failed transactions, the total amount including charges except taxes are reversed.