Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with Madhya Pradesh electricity board.

Madhya Pradesh electricity customer care

In Madhya Pradesh, a state known for its diverse landscapes and rich cultural heritage, a reliable electricity supply is crucial for everyday life. Navigating the electricity sector can sometimes feel complex, but understanding the available customer care options can ensure a smooth experience. This guide explores how to connect with Madhya Pradesh's electricity distribution companies and effectively address any electricity-related concerns.

Madhya Pradesh Electricity complaint numbers

Depending on your location within Madhya Pradesh, you might be served by one of three main electricity distribution companies:

  • Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited (MPPKVVCL): Serves the western region of the state.
  • Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited (MPMKVVCL): Serves the central region of the state.
  • Madhya Pradesh Poorv Kshetra Vidyut Vitaran Company Limited (MPPKVVCL): Serves the eastern region of the state.

While each company has its own dedicated customer care number, there are also two centralised toll-free numbers that can connect you to the appropriate company based on your location:

  • 1912: This is a general helpline for all electricity distribution companies in Madhya Pradesh.
  • 1800 233 1266: This is an alternative toll-free number specifically for MPPKVVCL.

Contacting Madhya Pradesh Electricity Customer Care online

While the individual websites of each distribution company offer valuable information, online complaint registration functionalities are still under development in some cases. Here's a breakdown of the online resources available:

  • MPPKVVCL website: This website provides information on tariffs, downloadable forms, and contact details for MPPKVVCL offices.
  • MPMKVVCL website: This website offers similar information to MPPKVVCL's website, including bill payment options through third-party portals.
  • MPPKVVCL website: This website provides general information about the Madhya Pradesh State Electricity Board.

In addition to finding the relevant information about Madhya Pradesh Electricity Board, you can also complete your electricity bill payment on the Bajaj Finserv app or website.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Navigating Madhya Pradesh's electricity sector might seem complex at first, but understanding the different distribution companies and their customer care options can significantly improve your experience. Remember to utilise the available toll-free numbers, explore the company websites for relevant information, and keep an eye out for future updates regarding online complaint registration functionalities.

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Frequently asked questions

What are Madhya Pradesh Electricity customer care hours?

Customer care representatives are available during regular business hours (typically weekdays from 9:00 AM to 5:00 PM). For emergencies or critical situations, contacting your local electricity department directly might be the fastest course of action.

How can I track the status of my Madhya Pradesh Electricity complaint?

Here is how you can follow up on your complaint:

  • Calling the toll-free number or the relevant company-specific number: Provide your complaint reference number to the customer service representative, and they can update you on the status.
  • Visiting your nearest electricity distribution company office: Speak to a customer service representative at the office and inquire about the status of your complaint with your reference number.

How do I register a complaint about a power outage with Madhya Pradesh Electricity customer care?

Here is how to register a complaint about a power outage:

  • Call the toll-free number: 1912 or the relevant company-specific number (if available). Explain the nature of the power outage to the customer service representative.
  • Visit your nearest electricity distribution company office: You can register your complaint in person at the office.

How can I update my contact information with Madhya Pradesh Electricity customer care?

There are two ways to update your contact information:

  • Visit your nearest electricity distribution company office: Locate the office based on your service provider and region. They can assist you with updating your contact details.
  • Contact the customer care line: Utilize the relevant toll-free number (1912 or 1800 233 1266) and speak to a customer service representative. They can guide you through the process.

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